I spent 10 days in May-June 2023 as part of a business trip. The place is fantastic. Great view over Bujumbura, nice and fresh garden, huge rooms with all comforts and a quick commute to the city centre. However, the service is rather poor. There are hardly any smiling, helpful faces at the reception. Service levels are pretty average. Surprisingly, in this French-speaking country, only a few of the staff could even speak French. The music in the restaurant is too loud, there is not enough tea or coffee in the room, there is no A** in the lobby and the food is average. With such a great location and facilities, they could do much, much better and make this hotel an absolute winner - advice to management, please train your staff better and motivate them to provide good customer service.
翻譯