This was disappointing for a trip that was supposed to be payback for my 85 yr old mom who took all her grandkids to Catalina at sometime or another. I thought paying almost $300 a night, after Labor Day, would be a really nice hotel & a 1st class trip. The walk down the stairs past the boarded up spa was a doozy. The second star is for the woman who helped her make it down those stairs. It says coffee machines in rooms, nope. No coffee in the lobby until 8a, which almost killed me but I waited it out. At 8am there was just a lobby full of really unhappy guests & no one around. I walked down the street to buy us coffee. After our day, we thought the trash would be empty & clean towels. I get daily housekepping is not standard anymore. We got back around 3:30p & my mom braved the stairs to ask for clean towels (I won't go into the quality of the towels). There was a note saying, ”Family emergency” so there would be no clean towels. The rooms are European size, that didn't bother me since I got the cottage by the boarded up spa. The other star is for having the only room with A/C for my mom. We've been in a severe heat wave & at least she had A/C. My mom was so upset over the place, the rest of the trip was nice. I held it together & didn't cry in front of her for taking her on what might be our last trip together that I really wanted to be special. I spent as much for a room at the Westin in Oahu right on the beach in March. She can't make it on a trip that far :(. I recommend one night in Catalina @ a REALLY nice hotel over this. You see everything in two days anyway. I've been there a bunch & have only slept on boats.
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