I was greeted by a young lady whose name started with a "C". I can remember exactly what her name was but she accommodated me with early check in as I had to come to buffalo in an emergency. I enjoyed the room we were in as it had a little old fashion look to up but was still fashionable. There was a lady at breakfast that welcomed everyone that came down to eat and the staff at the desk were very helpful. The only problem I would say is that during the night my daughter and I encountered a rotten egg smell that scared us and we called the front desk. Rose the lady at the front desk moved us to another room immediately which we really appreciated. I would recommend.
翻譯
Charles
入住日期 2023年9月
家庭旅遊
3.0/5
發佈於 2023年9月25日
My wife and I were in town visiting family and the hotel came highly recommended. Our issue was our room more so the bathroom not being clean and there was a day when housekeeping never came to clean our room. We left out to unmade beds and came back later that day to the same unmade beds and unclean bathroom, and we had to ask for clean towels. My wife expressed her dissatisfaction of the condition of our room to the front desk which they said they would handle it but did nothing. We finally just started cleaning it ourselves. The hotel is close to the airport and close to our family members. It was very disconcerting to worry about what condition our room would be in when we came back from a long day, that should have been the least of our worries. It would be unfair to give you a 1 star but it was a stretch to give it 3 stars.
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Denise
入住日期 2023年10月
其他
5.0/5
傑出
發佈於 2023年10月21日
Really nice hotel. We had a suite which also had a fireplace in it. I wish our stay had been longer so we could have enjoyed the room more. Everything was perfectly clean. The free breakfast was great and in a really nice room. Would definltely recommend
From arrival to departure we had a great stay. Amazing staff and hotel grounds are nicely done and our room was clean and spacious. Comfy beds too! Will stay here again
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Crystal
入住日期 2023年10月
商務旅客
5.0/5
傑出
發佈於 2023年10月21日
Extremely convenient to the airport. Everything was clean and comfortable. Staff is friendly. I'll definitely stay here again next time I work in the area.
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Kelly
入住日期 2023年12月
家庭旅遊
4.0/5
很好
發佈於 2023年12月9日
The suite is nice plenty of room. The staff was extremely friendly and helpful. Would definitely stay there again.
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Karen
入住日期 2023年6月
其他
4.0/5
很好
發佈於 2023年6月14日
這家飯店的套房已經過時了。地毯髒了,床墊需要更換。早餐室和休息室等公共區域很可愛。工作人員很棒。
原文由 Google 翻譯
Armando
入住日期 2023年7月
其他
5.0/5
傑出
發佈於 2023年7月27日
Fine
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Christine
入住日期 2024年3月
家庭旅遊
5.0/5
傑出
發佈於 2024年3月4日
Rosie was excellent at the front desk. She helped our large party find a room more suitable for our size. Although construction was being completed, the hotel was very clean and construction was contained in a separate area where it did not affect our stay. The pool and hot tub (were the highlight) are in a very nice indoor atrium.
翻譯
Verified traveler
入住日期 2024年2月
其他
3.0/5
發佈於 2024年2月24日
Hotel was undergoing renovations -one floor was renovated and we were put up on the older floor where rooms looked dated, however they were reasonably clean. If you are planning on taking afternoon siestas, reconsider staying here during the renovations. Intermittent loud drilling and hammering, etc. Breakfast on weekend for some reason had yoghurt whereas on weekdays didn’t. Cold coffee -very disappointing. Front desk staff very helpful.
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Joseph
入住日期 2024年2月
家庭旅遊
1.0/5
發佈於 2024年2月24日
Hotel was under construction, not mentioned at all prior to arrival. Room was dirty, hot tub was broken, strange smells throughout hotel, wallpaper was peeling off the walls. Kids screaming and adults blasting music on a loud speaker at the pool, no staff said anything to them. Very trashy and not at all relaxing. Bed was very uncomfortable. Might be better when construction is done but would stay away for now.
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Aneesa
入住日期 2024年2月
家庭旅遊
5.0/5
傑出
發佈於 2024年2月20日
Despite being under renovations the staff and facilities were immaculate. Definitely would return.
翻譯
K
入住日期 2024年2月
其他
2.0/5
發佈於 2024年2月10日
I am very surprised at the excellent ratings of this hotel and surprised is in the Hilton family. The people were very nice and they have a nice breakfast spread but the room which was a suite was run down. The bedroom smelled slightly smoke and the carpet was very very old and it looked like it hasn’t been washed for many years….the bed headboard was stained one of the pillows smelled as it hasn’t been upgraded for years etc.