芝加哥Fine Arts Building附近平價酒店預訂

我在酒店管理方面已經住了30多年了。我對這個物業很滿意。非常舒適的牀!即使我的房間就在林肯大道上,睡得也很棒。我從未聽到過交通。前台的這位先生非常有幫助。他聽到我難以打開房間門,他真的跑過去幫我。(我着柺杖走路,這個房間在2樓。由於這是最後一分鐘的預訂,所以對此沒有做什麼。)房間很棒。乾淨,沒有異味或錯過垃圾。唯一的問題是靠近衛生間的牀頭燈插得不正確,所以一直開着又關着。鬧鐘收音機插在這個燈上,所以沒有及時。這就是爲什麼只有4/5的評級。我一定會再住在這裏!

在離開芝加哥的路上住了一晚。從哪裏開始。這個地方是個迷宮。最好的商務汽車旅館風格。沒有正確的方向去停車哪個街區。絕對不是 IHG 標準酒店。然後,除了牆壁、水龍頭、房間還有冰箱、交流室、浴室裏傳來的怪異噪音外,整個晚上互聯網都在發現。浴室裏有一隻巨大的蜘蛛(😳😳😳),房間外鋪着髒毛巾/破布(YUCK!!!)。最上面的是牀單上有幹血跡(OMGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGGG我打電話給前台投訴,她(我相信她的名字是切爾西)不僅聽起來一點也不感興趣,而且非常沒有歉意,更不在乎。似乎經營這個地方的人在走捷徑,真的不在乎他們的顧客的福利或經驗。

我們選擇這家酒店是因爲靠近我們參加的活動,而且有兩個大牀房,配有沙發臥鋪,很難找到容納5口之家的房間。我們很感激只在這裏呆了一晚。當我們從地板上的電梯上走下來時,我們被315房間的氣味和噪音所壓倒。一羣人坐在房間外走廊裏,夫妻吵架......我們不確定我們可能會遇到什麼,但最後的夜晚是平靜的,謝天謝地。牀單看起來很乾淨,牀上用品很舒服,房間很髒。粘糊糊的瓷磚地板和地毯上一個大溼點。牆上還有拉麪???窗台上的玉米餅片。甚至不確定怎麼會這樣。當然,更好的家政服務是必須的!即使我們的預訂是5元,毛巾也不夠。早餐還可以,工作人員很友好。另一個積極的方面是,它就在警察局對面,讓我們覺得在不安全的地方我們的車可能會更安全一些。

價格便宜，交通方便，離Fullerton地鐵站步行10分鐘，到市中心坐公交，地鐵均半小內。坐落在一片住宅區內，周邊環境好，安靜。公共衛生間、淋浴間衛生好，服務員熱情友好，提供免費的極簡單的美式早餐，中午到晚上免費提供現做的爆米花。有24h自助洗衣房，洗衣粉+洗衣+乾衣共4美金可洗一大缸衣物。有廚房可自己做飯菜，有冰箱可存放食物。緊鄰Fullerton地鐵旁有一比較大的超市，食品，蔬菜豐富。

房間寬敞,浴室大小適中。儘管比預期提前2小時到達,但辦理入住手續迅速而禮貌。向卡洛斯大喊大叫,卡洛斯親切地迎接我們,是希爾頓酒店最好的前台代理之一。他建議在街道上方設置5樓。希爾頓包含的早餐是如此,但並不令人意外。許多餐館在酒店步行即可到達。下次訪問時會毫不猶豫地留下。

Stayed 3 nights at this hotel as a Hilton Honors Gold guest with $30 Food and Beverage credit per night. Encountered outrageous issues enumerated below: 1) Checked in just after mid-night when valet has already closed. I eChecked from Hilton app and received digital key ahead of time but stopped by the front desk to make sure she has my car key for the Valet in the morning. She made a few keys which I sent my husband with so that he can get into the room to unpack as I stayed behind to fill out the paperwork for the car. He opened the room door to guests already asleep and both parties were shocked. The guests staying in my room called down to the front desk, and the only employee at the time started explaining why this may have happened. In that process, my FULL name was shared with people who are sleeping in the room I was assigned to and I learned the name of the other guest and that of her husband. The receptionist was completely frazzled, so I decided to report this to front desk the next morning. I was offered free Valet Parking during my stay. 2) There was NO restaurant onsite and no way for me to spend my Food and Beverage credit except at the self-service snack bar at the corner. I looked at the selection and inquired what my options are if I didn't want anything from the bar. I was told that I can purchase Hilton points with the F&B credit at check out, which I attempted to do. The receptionist told me that their record showed I purchased a bunch of snacks upon check in...I never even walked towards that area as I was dealing with the wrong room fiasco. I was promised to be made whole before they apply the $90 credit towards Hilton points. 3) After four emailed receipts after check out with a balance that finally showed 0, I waited a few days before I called Hilton Customer Service to check as I still haven't seen the point purchase. I was on hold with the first agent for 20 min as she supposedly called the hotel to check. She then told me she's transferring me to another agent to open a case. This was not a warm-hand-off, so I had to tell the story all over again, as the agent appeared to be soothing a crying baby at the same time. I was then again put on hold, for another 20 min, only to be transferred to the hotel reception to tell me that they now show I made snack purchase on the first night of my check in AND AGAIN upon check out, so there's no credit that they can apply towards point purchase. NOW..I don't know how to prove that I wouldn't touch the crap they have in that sad little corner they call snack bar, I'd like to know how HILTON can prove that I made those purchase. At this juncture, I'm putting this behind me. Stay away from this hotel...actually, given my experience with Hilton Customer Service, I'd say stay away from Hilton altogether.

這家旅舍是一顆寶石。我上了一個漫長(四天)週末,週五晚上去看了芝加哥劇院的賓州和泰勒,週日早上跑了2023年芝加哥馬拉松。所有客人都很友好,我遇到了一些新朋友。工作人員同樣友好,禮貌,樂於助人。旅館很乾淨,特別是浴室。有很多儲物櫃可以儲存你的裝備;廚房有所有的設施。旅社離L兩個街區,坐紅線去市中心是20-minute。便利店,餐館,咖啡店,酒吧都在一到三個街區內。附近似乎很安全,街道光線充足。很棒的住宿地方!

這家酒店在埃文斯頓的位置很好,如果方便的話會很好。有兩套樓梯可以進去,電梯壞了。只有一個牌子上寫着“不正常。給您帶來的不便,我們深表歉意。我的朋友是一個輪椅使用者,只能在停車場上上下下陡峭的斜坡上爬上爬下,這樣才能進入酒店,因爲車不是人,而是汽車。我們通知前台,要求另一個入口和出口,並被告知不安全的停車庫坡道是進出電梯的唯一途徑。他們告訴我們電梯已經壞了“幾天”,我們告訴他們電梯的事,他們只打電話給工程師。這是不能接受的完全無法進入的酒店,顯然修理電梯不是他們的優先事項。另外,當我們要求幫助我們的行李時,酒店工作人員之一沒有幫助(我們都是殘疾人,不能攜帶)。她只是把我們擦去,告訴我們要問保安(沒有保安人員幫忙)。這家酒店確實需要改善他們的無障礙和殘疾做法,因爲他們排除了很大一部分人口,因此失去了客戶。