Definitely one of the best hotels I've ever stayed in and the best hotel from Accor Hotels. I had accidentally booked the wrong dates for my stay. As soon as I realised it, I contacted the hotel. The staff helped me to change my reservation dates. While on my trip, due to the strikes in France and problems with the train connections I had to postpone my meeting online. I sent an email to request to check in early since I will be having my meeting at 1 p.m. Ms Wulff made the necessary arrangements prior to my arrival. On my arrival I was able to check in early and able to proceed with my online meeting. Without her help I would not be able to conduct my meeting. On the next day, I had another online meeting. Her colleague made the necessary arrangements so that the housekeeping team could get the room cleaned before lunch and my next online appointment. Till date I have stayed in a number of hotels from the Accor Hotels group. In comparison to M Gallery am Konzerthaus in Wien, Hotel Mondial am Dom in Cologne exceeds my expectations. Professionalism The staff at the reception were not only friendly and good at what they are doing, they are also willing to help and went an extra mile to make things possible. I would not have been able to get my work done if they did not help me. Even when checking out, the staff was professional and showed interest to assist customers whenever they dan. Splendid Location Situation a few minutes walk from the train station and the main city area, is this hotel definite one of the most strategic location in Cologne. View of the Cathedral I managed to get a glimpse of the cathedral from my room. Dinner I had dinner at the hotel restaurant. It was not only affordable, the service was impeccable. The waiter even suggested where I could sit so that I can get the best view of the area. Awesome! I would like to thank the remarkable staff for making my stay in Köln memorable und unforgettable. I would definitely be staying in this hotel again when I visit Cologne. In German (Deutsch) Das Hotel Mondial in Köln ist mein Favorit und ist mit Sicherheit das Hotel von der Accor Hotel Gruppe. Ich habe bei der Buchung das falsche Datum eingegeben und musste meine Buchung ändern. Die Mitarbeiterin. hat mir geholfen meine Buchung zu ändern. Wegen Streiks und Probleme mit Deutsch Bahn musste ich meine Termine verschieben. Ich habe das Hotel gefragt ob ich früher einchecken kann um mein Termin online wahr zu nehmen. Frau Wullf hat alles für mich arrangiert damit ich meinen Termin online fortsetzen kann. Am nächsten Tag habe ich auch einen Termin online. Der Kollege von Frau Wulff hat mit dem Housekeeping-Team koordiniert damit das Zimmer von 13 Uhr fertig gereinigt ist. Dadurch könnte ich meinen Termin um 14 Uhr wahrnehmen. In diesem Hotel sind die Mitarbeiter:innen nicht nur freundlich sondern auch hilfsbereit. Diese Motivation ist leider eine Seltenheit auch bei den Luxus-Marken von Accor. Wenn ich mit M Gallery am Ko
對於想要捕捉科隆城市風采的旅客來説,科隆市中心爵怡温德姆酒店是一個理想的選擇。科隆中央站位於距離該酒店大約200m的地方。著名的景點Breslauer Platz、Cologne Central Station和Roman Catholic Archdiocese of Cologne均可步行很短距離到達。客房內的所有設施都是經過精心的考慮和安排,包括房內保險箱和衣櫃/衣櫥,滿足您入住需求的同時又能增添家的温馨感。服務人員會提前為您準備好電熱水壺和咖啡壺/茶壺,以滿足您的飲水需求。倘若您在忙碌的一天後想在自己的客房內放鬆,提供拖鞋和吹風機的客房浴室是不錯的選擇。酒店設有Spa和桑拿浴室,多元化的休閑空間旨在為您提供更有品質的住宿體驗。酒店配備有會議廳和商務中心,可供旅客使用。24小時開放的前台服務可為您隨時提供訊息,以幫助您探索這個魅力之都。
The Courtyard Marriott of Cologne was clean, beautiful and a great location. It was a short walk to the Central train Station and near all the sights of Cologne. I was only there for one night and did not get to experience the breakfast as we checked out before it was served, but they did provide me with a lunch box which included a ham and cheese sandwich, a banana and a water. There is coffee and boxed water 24 hours a day in the lobby. The beds were super comfortable and the temperature of the room was ideal, as we had control over the air conditioner, whereas other hotels we stayed in the same week, did not allow us control and we were very warm. The room we had was a nice size and the view was of the empty courtyard which was extrememly quiet and definitely highly desirable. Front staff upon checking in, was not friendly, however after check in everyone else we came in contact with was very friendly. I didn't get the ladies name at the front desk, but she definitely didn't give us a positive welcome. Glad her shift ended and everyone else we dealt with, and passed was extremely friendly and that is what the experience should be like.
There was no air conditioning (AC) even though the hotel advertised as having it. Their excuses was that it was too cool at night to operate the AC for the hotel even though it was actually very warm outside. Translation: the entire hotel is either on heat or AC, they are too frugal to allow use of the advertised AC, or their system is outdated and does not actually work properly. Very hot and stuff room. The odd thing was is that the hotel lobby seemed to have AC. The hallways and room were uncomfortably hot. Upon checking in there was only a little bit of toilet paper was left on the roll. Fortunately there was an extra roll provided. Only a few sheets of Kleenex were in the box. Also, the hand soap dispenser was nearly empty. It seems not much care is given to the rooms between guests. On our last day the housekeeper knocks on the door early in the morning even tough the “do not disturb” sign was hung on the door. It was a basic room with furnishings that included a desk, a small round table, 2 small nightstands, a desk chair, and one sitting chair. There was no usable refrigerator, just a mini bar. The was only one suitcase rack situated in the closet. We had to use the sitting chair for our other suitcase. The beds were not too comfortable. Also the pillow case did not completely cover the pillow, so your head might rest upon the exposed portion of the pillow where the lasts hundreds of guest placed their heads. Bathroom was OK but a bit smelly. The shower had low water pressure. Some water will leak out under the shower door to the floor. Stepping over the high tub with a slippery shower floor is a bit precarious. Internet speed was 3.81 Mbps in both upload and download, with 8 ms latency. The location is near the chocolate museum and a good pizza and pasta restaurant is nearby. The cathedral is less than a mile away. At almost 400 euros a night, it was very expensive for a poor experience. Perhaps HN stands for “Not Happy.”
不論是商務還是休閑旅客,科隆凱悦酒店都能讓您的科隆之行變得更加美好而難忘。酒店地理位置優越,駕車至科隆展會/道依茨車站僅需400m 。旅客們會發現Rheinpromenade、Kölner Messeturm和Equestrian Statue of Kaiser Wilhelm I距離酒店都不遠。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有空調。除此之外,配備有24小時熱水的浴室是您消除一天疲勞的好地方。酒吧旨在為旅客和您的朋友提供一處消遣的場所。如果旅客想在自己的房間舒適的用餐,酒店可提供客房服務。除了這些酒店內提供的餐飲服務,離酒店不遠處Mercato Deluxe(意大利菜)供應的ESPRESSO MACCHIATO和Cafe Relchard(德國菜)、Al Salam(中東料理)的美食,也是來這座城市出行不容錯過的美味之選。住客既能在 健身室揮灑汗水,也可以在按摩室放鬆身心。酒店的會議廳和商務中心將熱情的服務與專業的素質完美地結合在一起。工作人員可根據旅客需要安排接機服務。
若想要遊覽科隆,科隆諾富特酒店將會是一個不錯的的住宿之選。著名的景點Regus、Kunsthaus Rhenania和Burgerhaus Stollwerck均可步行很短距離到達。所有極具特色的客房都配備有熨衣設備和房內保險箱,讓您感受到更加貼心細緻的入住體驗。咖啡壺/茶壺可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供24小時熱水,讓您感受到賓至如歸的享受。酒店設有酒吧,您可在這裏放鬆身心,享受貼心的服務。旅客想要在自己的房間邊聽音樂邊享受美食,衹需呼叫送餐服務。除了這些酒店內提供的餐飲服務,離酒店不遠處Früh am Dom(Brauhaus Früh Am Dom)(德國菜)供應的烤豬肘和Cafe Relchard(德國菜)、Plomari(海鮮)的美食,也是來這座城市出行不容錯過的美味之選。健身室讓閑暇時間更加充實,桑拿浴室讓悠閑時光更加完美。酒店配備有會議廳和商務中心,可供旅客使用。酒店會為旅客提供便捷的禮賓服務。
訪訪客Just an absolute great experience staying there easy to find from central station. The staff are very welcome in. Everything we requested before we arrived. Was there just the overall great day and a great great location. Definitely want to stay there again. Would recommend this to anybody.
MMobile36521653348My wife and I disagree a bit on this. I felt let down and would score 3. She’s more forgiving so it gets a 4. The hotel is clearly a 5/5 if you’re scoring in style and service. Lovely breakfast but the queue for coffee was irritating. Whoever designed the rooms appears to have never had to stay in them! Our junior suite had 2 TVs and neither had anything worth watching and the bedroom one wasn’t even useable. It was at 90 degrees to the bed and not on a swivel. Therefore you could only see it if you were stood in the doorway. Similarly the rooms were massive. But the lovely bathroom was designed in such a way that I knocked my arms on the pointless panelling when doing my teeth. There was no room for washbags at all. Light fittings. Good luck figuring those out! If you want function - there’s other options. If you want style - enjoy this offering.
訪訪客The reception and service were fine. I could tell they spent a lot of time designing a very nice reception and welcome area and I am sure the restaurant is very good. However, I was a bit disappointed with the overall design of the room and the size especially for the price I paid. You go from a “boutique exterior” to an average to okay hotel room. The shower was close to matching the front end of the hotel but the bedroom space, window, noise, TV as well as light design were pretty avg. I had an okay stay but wasn’t that comfortable.
I am grateful to have been put next to the elevator since I was leaving in the middle the night for the airport but I wished the room offered more for the price requested per night I am sorry to say.
訪訪客I stayed here a total of 1 night. Room was very hot at night as no AC, not even a fan. There was one small window open but it didn't help much. I stayed in a 6 bed female dorm. Other guests were friendly and nice and respectful of each other's space and sleep. Our room had an ensuite shower and toilet which was very clean on arrival. Public areas including outdoor patio were relaxed, nothing fancy but no complaints either. Service was good; I didn't interact much with staff but no complaints. Location not as downtown as I would have liked but that's my fault. About 30min walk to main train station. Neighbourhood of the hostel - lots of restaurants around, bus stops very close by.