This was the worst stay I’ve had in Phoenix metro area. I have stayed at 63 different hotels in the Phoenix metro area in the last year, and though there’s other bad hotels out here, this one feels deliberate in its intention. There are some obvious staffing issues at this facility, with the exception of front desk Bob who was very professional and comes across as very experienced. My issue was a simple one really, one that most hotels would never stoop to. (Disclaimer, I am a Marriott employee, and as a manager myself am afforded discounted room stays) we had a small house fire 2 years ago that put us in hotels ( I was with Hilton group then but same deal there) for a month or so. As I result I started my blog which I can not advertise here but I reach thousands of Marriott guests 3 times a week writing reviews of area hotels. I will stay at 3 different hotels a week because I have 2 jobs and 1 overnight 4 days a week. I don’t bother renting an apartment or house for the moment this is much cheaper and no upkeep. I know everything about the hotel business. I’ve been a general manager of the knickerbocker in Chicago in the 90’s and have held every single position possible over the last nearly 40 years in this business. So when I say I know what is supposed to happen at the front of the house and the back of the house you can count on my professional accuracy. So I was really disappointed with this hotel’s extremely unprofessional approach to what I viewed as a “customer comes last” policy. Like I said, the issue would have been a nonissue at every other major Marriott in the area ( granted this is a tiny hotel, they still should follow our standards) but I checked in early and front desk Brandon insisted I pay double for the discounted room. No other hotel would have even brought up the early check-in and I check in to my hotel every time at the same time of day. Brandon said he wouldn’t budge. I was even kind enough to explain “you can ask a guest to double pay but we usually only reserve that policy for situations where granting the guest the courtesy of early check-in will cost the hotel. But since this is a vacant ready room and the hotel will not be able to sell the room prior to check in we always accommodate the guests needs, because it costs nothing of the hotel”. Brandon looked at my like I had two heads. He clearly didn’t understand this simple principle followed by all the rest of us. But I paid it because I would be charged anyway for late cancellation. I figured the next day (‘Monday) I’ll explain to the manager and get my money back. HA. Lol. I was sadly mistaken there. Thomas Munoz the manger of the hotel, doubled down Brandon’s view of telling me how many hours before regular check in it was and that because of that “he had to charge me”. I said ok but...then I repeated the economics lesson I was kind enough to share with his front desk associate. I got the same blank stare. Funny thing is I know that these 2 guy
What a pleasant surprise! Clean! Kind! Knowledgeable! Friendly! Happy! We’ve never stayed at a better Holiday Inn. From the minute we drove up the grounds were impeccable. The facility was immaculate! The staff were helpful, friendly and accommodating. Everyone seemed genuinely to care and were so courteous. They were happy to be at work. A rare find indeed!
鳳凰城謙德勒/南萬豪長住酒店位於錢德勒奧科蒂約,距離錢德勒時裝中心和野馬賽車公園不到 10 分鐘車程。 此高爾夫酒店距離Chandler Center for the Arts (錢德勒藝術中心) 5.7 英里(9.2 公里),距離鳳凰城折扣暢貨中心 6.8 英里(11 公里)。一定要享受一下室外游泳池、SPA 浴缸和24 小時健身中心等度假設施。此酒店的其他設施包括免費 WiFi、婚慶服務和野餐區。您可以到餐廳享用一頓美餐;也可去酒店的咖啡館吃些點心。特定日期舉行免費招待會,您可以藉此結識其他住客。在忙碌的一天後,不妨去酒吧/酒廊輕鬆一下。每日提供免費的歐式早餐。特色服務/設施包括商務中心、乾洗/洗衣服務和24 小時前台服務。計劃在錢德勒舉辦活動?這家酒店擁有 78 平方米(840 平方英尺)的空間,包括會議場地和會議室。酒店提供收費自助停車。有 142 間客房提供備有大冰箱和爐灶的廚房;您定能在旅途中找到家的舒適。提供平板電視,可滿足您的娛樂需求。便利設施包括電話,以及書桌和微波爐。
2023.03.24
Location of the hotel is great - near highways and outside the urban sprawl of Phoenix. It is in a newer community of apartments/condos/single family homes, with a pretty lake, and close to many large corporate HQ and a few good restaurants. Not too far a drive to the airport or to downtown Chandler. Safe area to walk around. The hotel itself might have been nice, but it really did not live up to standard Residence Inn expectations. We had booked a 2-BR unit overlooking the lake, and had confirmed our check in online days prior to arrival. When we arrived, we were told by the front desk clerk that the manager had given away our room, and that we were being placed in a different discounted 2-BR suite. It was on the second floor, with a glorious view of a parking lot, with a bright light that came in through the windows at night (see picture). So that was disappointing. The room was 80+ degrees, because the A/C was malfunctioning, requiring a service call 1-hour into our stay. The issue was resolved and eventually we had working A/C, but not the way to start a trip in Phoenix. The room was generally clean, but the washcloth of the prior guest was still on one of the showers. This unit was supposed to be furnished with enough items for multiple people, but the silverware and china were clearly depleted. While the online check-in asked if we wanted the room made up every other day, we found out on arrival that if you are staying for a week or less, you get nothing unless you specifically request it. I guess we could have done so, but it just seems like you shouldn't have to request service. The breakfast was sub-par, even for a Residence Inn. Cannot explain how the plates and silverware were dirty almost every day - and not just smudges, but actual food residue - had to hunt to find clean dishes and utensils. We had left a snack on our kitchen counter overnight, and in the morning found small ants attempting to get at the food. No big deal - we just had to remember to place food in the cupboards. Also the whole community has an odd smell - maybe from a nearby water treatment facility or the nearby waterways? but could not smell it in the rooms. Although it sounds like the experience was terrible, the room itself was fine, internet worked, hot water pressure/temperature was good, and as mentioned before the property itself was lovely, and the people working there were friendly enough. So it's 3-stars - probably better options out there.