華盛頓堡MGM National Harbor Heritage Collection附近酒店

我和家人在除夕入住這家酒店,雖然酒店本身還可以,但我有很多問題。1)最大的問題是我從停車場弄到輪胎螺絲,他們在酒店做施工,明顯不收拾爛攤子,入住後終於找了吃飯的地方,在區域內有限,我們出來找一個輪胎爆胎。我去向前台投訴,被告知“哦,對不起。我會記下這一點”。我不得不打電話給AAA,等待他們來。同時,餐廳關閉了(大多數其他人也是如此)。我本來希望酒店能爲損壞、不便和沮喪提供某種補償,但什麼也沒有。2)此外,我前一天打電話來看看它離95號公路有多遠,因爲我不熟悉該地區,前台的那個人說他們剛從高速公路上走下來。這不是真的。他們最終離95幾乎8英里!!!所以,在開車6個小時以上,只是尋找一個吃飯和睡覺的地方後,我們不得不再開車15分鐘才能到達這家酒店。

我在這家酒店住了幾年,總是發生某種事件或其他事件。經理在它的中心。她沒有客戶關懷的線索,她如何在酒店業務一直是我的一個謎。由於新冠病毒,兩年沒有去過,今年4月,終於能夠進行訪問。令我高興的是,經理被一位名叫布列塔尼的新經理取代,她太棒了!非常體貼,細心照顧客戶需求。TT前經理,離它很遠。布列塔尼提供了呼吸新鮮空氣,這正是這家酒店所需要的。我度過了一個美好的住宿,我的所有要求都得到了滿足。我期待着明年回去。

這處房產可能曾經是一個不錯的地方。它仍然很不錯,但似乎在下降的路上。有一些“管理”的信號讓我停頓了一下,看上去就像“紅旗”。一個牌子上寫着,如果你延長了住宿時間,中午之前不付款,他們會拿走你的財產,一直保存到你付款爲止。這讓我認爲,如果需要籤個牌子的話,這是這家酒店的一個常見問題。另一個牌子上寫着,如果你被抓到浪費早餐食物,你會收取費用。讓我感覺,如果經常光顧這家酒店的客戶必須有可疑的性質,如果這種情況經常發生,足以證明有跡象。還有其他的路標,但我不會全部通過,但總的來說,這並沒有給我感覺這是一個很棒的地方,我害怕犯錯。比如如果我嘗試了華夫餅,不喜歡它們呢?那我是否需要吃呢?浴簾桿從牆上脫落下來,由於桿彎曲下垂,導致窗簾在中間收集,基本上不像您希望浴簾工作的那樣工作。總的來說,我急於離開這家酒店。幸運的是,這是一個快速的一夜,停止。下次我可能會花掉額外的錢,然後呆在別的地方。

酒店在高速公路路邊上，由於是凌晨到，感覺周邊安全係數不是特別高，走廊裏也有一些閑逛的人，不過整體感覺也還行，房間很大很乾凈，離dc市區開車也就十幾二十分鐘左右。50多刀的價格也還是比較划算了

預定這家酒店，主要是為了有免費停車；是一家典型的美式汽車旅館，價位便宜，含早；早餐是簡單美式早餐，吃飽沒問題，咖啡隨便喝；位置按攜程提供的位置輸入導航走就到啦；離城中心國會大廈20分鐘車程；出門堵車～提醒：此處有兩家汽車旅館，還有一家：comfort inn，看準啦

我多次入住這家民宿,位置優越,附近有商店和餐館,還有一家Wawa或7-11宵夜。工作人員一直很友好,很邀請。目前所有新冠法規和指導都在遵守。

The staff went above and beyond to accommodate us when we arrived late at night without a reservation. They explained that their hotel and all hotels within 90 min were filled. They provided us with their lounge and bottled water to help us comfortably explore options. Just as we resigned to sleeping in our car Dimitri, the front desk security, joined our search and eventually found a room for us in a hotel nearby..The next night, we stayed at the Waldorf and found the entire staff, including Dutches, to be friendly and genuinely interested in making our stay a great experience, We will return.

This is quite possibly the ABSOLUTE WORST experience I've ever seen when trying to check into a hotel. There is NO excuse whatsoever to experience what we had to go through today when trying to check in. The Front desk person named Muhammed was INCREDIBLY disrespectful. We were in line to check in, but was dealing with someone that had some issue that seemed to be the cause of the hotel. Muhammed however decided to treat the individual like he was less than human. He treated whom I presume is the gentleman's wife like she was less than human. Muhammed threatened the individual very loudly and obnoxiously, he threatened the individual and his wife in front of everyone in the lobby, seeming not to care at all that he was representing the hotel. I've been staying at Marriott properties my entire life and under no circumstances would I ever imagine or witness something like this take place from an employee. I felt threatened. I felt unsafe and felt that ALL OF OUR LIVES were in danger because of the employee that was manning the front desk. I feel so incredibly sorry for the guest that we're trying to resolve their issue and felt the need to say something. I spoke with Muhammed, and he was EXTRAORDINARILY dismissive and disrespectful to me also. We obviously have chosen to stay elsewhere, and not sure that we will EVER stay at a Marriott property again.