危地馬拉市Cemaco Cayala附近酒店

My husband travels all over the world and always stays at Marriott Hotels. We have travel together as well and we always stay at Marriott's. We recently travelled to Guatemala from February 28 thru March 4 we stayed at the Marriott in Cayala since I've always wanted to stay there for the shopping etc. The hotel was nice the food for breakfast good. The room smaller and a bit awkward but nonetheless for the time we were in the room it was okay. We were on the Fuego Torre parked in S2. Every single time we were going in and out of the hotel parking lot it was terrible! Evidently according to Hotel personnel Cayala was updating the system for parking and that was their excuse which we understood it was out of their ability to fix BUT!!! We told them at the front desk several times that they should probably keep someone at the gates so we wouldn't waste time waiting on them to answer the phone so that they could send someone.. half of the time NO ONE answered phone! We had so little time in Guatemala and we wasted close to five hours altogether every single time at the gates. Also on Friday night there was a concert near Cayala and the traffic was HORRENDOUS! But the Hotel could have had someone directing traffic to their entrance or something. We waited in line to try to get into Cayala close to 40 minutes Our TV stopped working Friday night.. we called the front desk they sent someone he couldn't do anything (though he tried) so he said he would let the front desk know so they could replace it. We left the hotel around 10 in the morning on Saturday.. didn't get back until 10:30 at night the TV was not fixed .. we waited till the next day Sunday they offered us the room next door and the TV didn't work in that room either!! Anyways even if front desk apologized we felt as if NOTHING was done at all to make our stay enjoyable. Too bad because the surrounding Cayala area is beautiful. I'd advised to anyone to NOT stay at Marriott in Cayala at all NOT WORTH IT!

What an incredible hotel stay. Honestly found this Courtyard to be a fantastic hotel and highly recommend to stay here when in the city. The rooms are great and comfortable. Bed and pillows were perfect and all amenities made the stay great. The restaurant at the hotel is really good and you wont be disappointed.

我的房間有3張雙人牀,有沙發和巨大的電視。景色直入街對面的萬怡酒店。然而,很舒服。步行距離內有數十家餐館。奧克蘭商場和美元城距離酒店約15分鐘步行路程。

設施不太行，沒有單獨沖洗腳的設施，衹有固定式噴頭；房間有異味，無窗戶；交通條件還行，處於安全區的市中心。

客人入住時，才開始打掃衞生。讓客人在前台辦理入住手續時起正常時間的等待。給我的第一個房間，窗外是在一個內院窄的空氣不暢流通，視線就不用説了………去前台換房間，前台的另一個女領導態度及熱情比第一個女工作人員好多了，可是還在等待房間準備後才能入住。我辦理入住的時間是晚上近8點了。我要問：一個五星級酒店下午不打掃房間嗎？要等客人來時才打掃嗎？

I called this place to make sure my family members would be able to check in with no issues. As a diamond member I’ve never had issues like this. I booked the reservation and added the person that would be checking in. Not thinking that I needed to put the number of people in the room because I purchased the type of room I needed that accommodated 3 guest. My mother in law and brothers in law were picking up my daughters from the airport the following morning so I had my in laws check in. When they got there to check in the front desk wanted to charge us 35 per person. I specifically paid 15k points that accommodated 4 and it was only 3 guest. It didn’t matter whether it was 2 or 3 on the reservation the points were the same. But there they wanted to charge 35 per person. Then as diamonds we normally get something like breakfast. Well the front desk made sure they told my 76 year old mother in law, no breakfast is allowed for them. I am extremely upset with how they were treated. I don’t care if we purchased the breakfast the fact that they immediately said to them and no breakfast for you all made it seem Like they were allowed to dine. Never using this place ever again.

我們喜歡危地馬拉城巴塞洛酒店。我們大約晚上7點到達機場,穿梭司機已經在到達地區等我們,酒店有乾淨整潔的麪包車,距離機場只有5分鐘路程。快速入住,酒店又大又幹淨,我們的房間在8樓,有兩個陽台。我們有一個特大牀,他們爲我們提供了2瓶裝水和一盤水果。他們有一個游泳池,但我們沒有足夠的時間享受它。早餐非常好,他們每天早餐有不同的危地馬拉食物選擇,如法吉塔、大蕉、豆類。他們也有通常的雞蛋、麪包、奶酪、酸奶、冷切和許多新鮮水果。服務器非常友善。我們還在酒店內的餐廳用餐,京都爲日本料理和街頭爲美國食品。我們每天都在前台兌換貨幣,因爲我們不知道每次旅行會花多少錢。我們把巴塞洛做了我們的基地酒店,每天都去旅遊。我們做了霍比特南戈、安提瓜、奇奇卡斯特南戈、危地馬拉城市之旅和聖胡安拉拉古納湖阿提特蘭湖,我們都通過維託預訂了這裏,幸運的是大多數旅遊只有我們兩個人。酒店出來一個街區就有超市Paiz,我們買飲料和小吃的地方,面積很安全,酒店大堂和大門都有24/7衛兵。我們還預訂了回機場的班車,我們的航班是早上6點,我們凌晨4點乘坐了第一趟班車,有足夠的時間去機場,安全和移民。謝謝你巴塞洛的美好住宿,我們希望很快回來!

一直是忠實的客戶,過去25年平均每年住這家酒店兩次。是的,包括酒店成爲希爾頓之前的時期。上次入住時,前台有問題,但現在更糟了。原來是“升級”到小套房,有些不想的,因爲升級的房間大部分面向大聲高速公路,解釋說不管升級都更喜歡花園面向房間,但是他們不能容納我,因爲他們沒有這些房間的可用性。所以,我接受了升級,但由於房間還沒有準備好,我離開了告訴前台,那天晚上晚些時候我會回來。晚上9點多回來發現確實我的房間正對着高速公路,但後來驚喜...房間沒有窗戶!哦對,窗戶應該是玻璃的,但是是磨砂還是白色的。不用說,看不到外面,感覺像洞穴一樣!嗯,已經晚了所以決定早上睡覺處理,早上來了,去前台告訴他們我有多不開心,房間不能接受,想離開,因爲他們無法滿足我的要求。嗯,令我驚訝的是,他們會向我收取提前退房的罰款。我解釋說這不是我的錯,他們應該與經理檢查。然後他們提供了旁邊的房間我拒絕的電梯。解釋如果他們沒有空房沒關係,我就走。沒問題,那些事情發生了,我還會再來的。我回到房間收集行李回來前台檢查出去了,是的,經理對我的請求說不,不收取罰款,所以我不得不支付25美元外加稅。酒店多麼愚蠢的舉動,25年後,他們損失了25美元的客戶。驚人的!當然,我永遠不會再住在酒店,我會盡我所能告訴每個人我的故事。

I arrived on September 17th 1:12 pm to check in to this hotel. The receptionist guy said check in was not until 3:00pm. I could have sworn I saw something on the hotels.com website that said there was a 2 hour early check in option. Pretty sure I chose it. Not sure how it didn't register. So I decided to check out the restaurant. I sat down and was greeted but a waiter. He said, we have great buffet with bla bla bla bla” I can't remember but he was REALLY trying to sell it. So I took a look at the buffet. It looked alright. There was no price visible anywhere so I didn't know how much it was. I asked the waiter and he told me to wait. He went to some room to get a scratch piece of paper. He wrote the price on the paper. It was kinda vague and his hand writing was strange. I had to ask him 3 times to clarify the price. He finally said “$34 for the lunch buffet”..... I immediately grabbed my bags and walked out. I've been all over the world and can't remember paying anywhere near that much for a lunch buffet. Not even in Europe. Around 3:00pm I was given my room key and room number. Took the elevator to room 802. It was a pretty nice room overall. The refrigerator didn't work though. Later on that night I asked some receptionist guy if I could get my refrigerator replaced. He said he would make a note of it and first thing in the morning it would be replaced. It wasn't. Around noon time the next day I went down the reception and asked a lady if she had any notes about someone needing a refrigerator replaced. Instead of answering my question she asked what my room number was. I again asked her if the receptionist guy from last night passed on the information. She again wouldn't answer and kept asking for my room number. This went on about 3 minutes or so. She then asked my name. I told her. She used this to find my room number. Still no answers about why I still had no replacement refrigerator and if any info was passed on from last night. She said I would get a replacement refrigerator soon. I didn't. Around 4:00pm I heard some cleaning ladies in the hall. I told her my refrigerator didn't work and asked them if I could get one from a near by room. She said, “OK sure”. She even carried it to my room as I grabbed the broke one and placed it in the hall. So in short... The receptionists suck at this hotel. Bathroom: Its pretty nice. The ventilation fan didn't work though. Gym: It's pretty darn good. Only thing missing was a flat bench press. There is a 45lbs bar laying on the floor though. So I am guessing this gym did have one at some point in time. The gym closes at 9:00pm. Which is still better than the Grand Tikal Futura which closes at 7:30pm. WiFi: It was good overall. It has that quirky log in system though. So after a minute of so of no activity on your smart phone it will disconnect. And you have the repeat the process over again. Breakfast: Overall it's pretty good. No buffet. Just

很棒的服務,Freddy和jaisel幫我們很棒!食物和服務總是很棒。我們喜歡來知道菜單總是會是高端的,服務也是驚人的。我們更喜歡住在這家酒店,不僅是爲了房間的房間,而且是爲了服務和餐廳的美食!