危地馬拉市Infantil Colonia “El Carmen” Park附近酒店

我喜歡我的酒店房間。酒店工作人員很友好,但餐廳工作人員不是很友好。游泳池很好,但可以更乾淨。不錯的社區,附近有很多食物選擇。離機場超級近。不過不要乘坐酒店班車。我付了班車費,他們叫我Uber!我本來可以節省20美元。

客人入住時，才開始打掃衞生。讓客人在前台辦理入住手續時起正常時間的等待。給我的第一個房間，窗外是在一個內院窄的空氣不暢流通，視線就不用説了………去前台換房間，前台的另一個女領導態度及熱情比第一個女工作人員好多了，可是還在等待房間準備後才能入住。我辦理入住的時間是晚上近8點了。我要問：一個五星級酒店下午不打掃房間嗎？要等客人來時才打掃嗎？

我的房間有3張雙人牀,有沙發和巨大的電視。景色直入街對面的萬怡酒店。然而,很舒服。步行距離內有數十家餐館。奧克蘭商場和美元城距離酒店約15分鐘步行路程。

這是我第三次在這家酒店說,酒店非常安全。員工非常有禮貌,他們英語講得很好,他們幫助你走出困境,在前廳的雅克林和埃德溫先生有一個特殊的坦克。房間非常似是而非的乾淨,牀非常整潔,從陽台可以看到最好的城市景觀。早餐對拉丁美洲人來說很好,我來自亞洲,但他們做的很好,西班牙奧梅萊,所以沒什麼好抱怨的, 我會推薦這家酒店,價格合理,房間寬敞,舒適的沙發和牀很好,風景很好,步行就能到達一切,酒店20米,周圍有一家漢堡王Just Opp,像德爾吉戈,20米左邊, PF Chang 等。

坐落在危地馬拉城最安全的區域10區，酒店房間為套房，內有餐廳酒吧，健身房，設施條件相當於國內的四五星賓館，是10區內酒店中性價比相對高的酒店，住過那裡的四五家酒店最終我們選擇了這裏，強烈推薦給大家。

Great hotel, very convenient and awesome staff… will recommend to everyone Will stay here again Please check this place out is in a great location Everything is within walking distance and they have a nice restaurant on the seventh floor. I enjoyed my stay

Great little place! Not much to look at on the outside, but once inside, it's all you need! Clean bed, en suite shower, toilet and sink and TV. It comes with Netflix and WiFi. Corner stores for sodas/snacks, with restaurants and shopping a few blocks away. This is in Zona 1, which is being ”reinvented.” Not the best, not the worst area. Staff were super nice. 15 minutes from the airport. I would stay here again! Gracias por todo!

一直是忠實的客戶,過去25年平均每年住這家酒店兩次。是的,包括酒店成爲希爾頓之前的時期。上次入住時,前台有問題,但現在更糟了。原來是“升級”到小套房,有些不想的,因爲升級的房間大部分面向大聲高速公路,解釋說不管升級都更喜歡花園面向房間,但是他們不能容納我,因爲他們沒有這些房間的可用性。所以,我接受了升級,但由於房間還沒有準備好,我離開了告訴前台,那天晚上晚些時候我會回來。晚上9點多回來發現確實我的房間正對着高速公路,但後來驚喜...房間沒有窗戶!哦對,窗戶應該是玻璃的,但是是磨砂還是白色的。不用說,看不到外面,感覺像洞穴一樣!嗯,已經晚了所以決定早上睡覺處理,早上來了,去前台告訴他們我有多不開心,房間不能接受,想離開,因爲他們無法滿足我的要求。嗯,令我驚訝的是,他們會向我收取提前退房的罰款。我解釋說這不是我的錯,他們應該與經理檢查。然後他們提供了旁邊的房間我拒絕的電梯。解釋如果他們沒有空房沒關係,我就走。沒問題,那些事情發生了,我還會再來的。我回到房間收集行李回來前台檢查出去了,是的,經理對我的請求說不,不收取罰款,所以我不得不支付25美元外加稅。酒店多麼愚蠢的舉動,25年後,他們損失了25美元的客戶。驚人的!當然,我永遠不會再住在酒店,我會盡我所能告訴每個人我的故事。

My husband travels all over the world and always stays at Marriott Hotels. We have travel together as well and we always stay at Marriott's. We recently travelled to Guatemala from February 28 thru March 4 we stayed at the Marriott in Cayala since I've always wanted to stay there for the shopping etc. The hotel was nice the food for breakfast good. The room smaller and a bit awkward but nonetheless for the time we were in the room it was okay. We were on the Fuego Torre parked in S2. Every single time we were going in and out of the hotel parking lot it was terrible! Evidently according to Hotel personnel Cayala was updating the system for parking and that was their excuse which we understood it was out of their ability to fix BUT!!! We told them at the front desk several times that they should probably keep someone at the gates so we wouldn't waste time waiting on them to answer the phone so that they could send someone.. half of the time NO ONE answered phone! We had so little time in Guatemala and we wasted close to five hours altogether every single time at the gates. Also on Friday night there was a concert near Cayala and the traffic was HORRENDOUS! But the Hotel could have had someone directing traffic to their entrance or something. We waited in line to try to get into Cayala close to 40 minutes Our TV stopped working Friday night.. we called the front desk they sent someone he couldn't do anything (though he tried) so he said he would let the front desk know so they could replace it. We left the hotel around 10 in the morning on Saturday.. didn't get back until 10:30 at night the TV was not fixed .. we waited till the next day Sunday they offered us the room next door and the TV didn't work in that room either!! Anyways even if front desk apologized we felt as if NOTHING was done at all to make our stay enjoyable. Too bad because the surrounding Cayala area is beautiful. I'd advised to anyone to NOT stay at Marriott in Cayala at all NOT WORTH IT!