Good- The hospitality and standards of taj were very well maintained. The garden area is beautiful. Breakfast was great!!
Not so good - the 2 bedroom suite had just one bathroom and the suits are in the middle of reception. No privacy in that sense.
The individual rooms are much better
Dear Hotel Manager, I hope this message finds you well. My family and I recently stayed at Fortune Sullivan Court, Ooty, from 26th December 2024 to 28th December 2024, and I wanted to express my heartfelt gratitude for the exceptional service we experienced during our stay. A special mention goes to your Guest Relations Executive, Monica, who truly wowed us with her outstanding hospitality. Monica’s warmth, attention to detail, and genuine care made a lasting impression on us. I was particularly touched by the special care she extended to my daughter, who thoroughly enjoyed her stay thanks to Monica’s thoughtful gestures, such as providing her with color pencils to keep her engaged. It is rare to come across such personal and thoughtful service, and Monica’s efforts made our stay truly memorable. Please extend my sincere appreciation to Monica and the entire team at Fortune Sullivan Court for ensuring that our experience was delightful. Your team’s commitment to excellence sets your hotel apart, and we look forward to visiting again in the future. Thank you once again for making our stay so special. Warm regards, Aratrika Dujari
I recently stayed at the hotel, and while there were some positives, a few things could be improved. First, the parking space was quite limited, which made it challenging to find a spot. Additionally, we were provided with an extra mattress on cost, but unfortunately, there was no bed frame to go with it, which wasn’t very comfortable. We booked a balcony view room, but to our surprise, it didn’t come with the expected valley view—it was more of a general outdoor view. On the bright side, the staff were exceptional, especially Captain Praveen, who ensured we were served hot and delicious food at the restaurant. The meals were a highlight of our stay, though the breakfast selection was somewhat limited. Overall, the hospitality was excellent, but a few aspects of the stay could be improved for a better experience.
I would like to share a very nice experience with a lot of gratitude for Mr Kishore Kumar, from front desk, Club Mahindra, Derby Greens. We had checked out from Club Mahindra and were on way back to Coimbatore, on the way I realised that I had misplaced one of my gold earrings. I called up frontdesk and immediately Mr Kishore from Frontdesk, went to the room, found the ring and called us back. He also arranged another vehicle who handed over the ring to me. Overall a humbling experience. Club Mahindra has great culture and good protocols and a staff who are always pleasant and helpful. Once again a big thank you to Mr Kishore for his prompt efforts and response 👍.
訪訪客Ooty trip- Delightz Inn Resorts - Apr 30, 2023 to May 02, 2023 for our 10th Wedding Anniversary Celebration with our 2 little infant kids Sridhama and Sowbhagya. It was an awesome and memorable stay here. Enjoyed everything here to the core. All the arrangements here were absolutely fantastic. Right from welcoming us till the send off, they took complete care of us. We loved all the people associated here who are absolutely supportive of you. The rooms were aesthetic and excellent, well maintained, beautifully and neatly maintained washroom and bathrooms to add on top of it. The food here right from the complementary breakfast, sumptuous lunch and dinner that we had here was absolutely tasty and yummy, kudos to their chef in particular who took extra care to ensure our kids get the right meal all the time. I would only recommend them to have ponni raw rice in their menu for pure vegetarian people like us who find it difficult to have boiled rice especially our kids. Had some issues in power supply and wifi connection on 01st May night with no current supply for some 4 hrs due to some power back up maintenance which the problem was resolved only the next morning, thought that was not some major fault of them. The decorations made in our room with roses and balloons for our anniversary cake cutting was simply so so special,awesome and absolutely beautifully done and our kids were happy to play with. The 1/2 kg cake was just so so tasty and yummy which our kids enjoyed completely. Overall an absolutely fantastic and memorable anniversary stay which we just cannot forget in our lifetime. Don't think you would find such a hospitality anywhere else. Kudos to the entire team Delightz Inn. You ensured that we enjoyed a happy holidaying at ooty for sure. Only one flaw which I should point to see if they get it sorted out was providing rooms for stay of cab drivers which unlike other Resorts is missing here. If you go in your own car, your drivers are bound to have tough time. Hopefully they have it when we visit them the next time around. Rest everything from A-Z here is simply awesome and your money's worth. Thank you so much Delightz Inn for all the love and support to us. With love Prakash, Subashree, Sridhama & Sowbhagya Chennai
訪訪客Staying here was like stepping back in time. We stayed for 2 nights on our trip to Ooty. The hotel is from a bygone era , you really get an insight of this with all the photographs of the Royal Family when they stayed here back in the day. The property has got all its original features but is desperately in need of some love and attention to preserve it. We had no complaints about our room - large and airy , with a little sitting area and big bathroom. All the furniture was in keeping with period of the property. We found it to be very clean but because there is some dampness in the bathroom there are some marks on the ceiling. The food was very good , we had dinner one night and just a simple breakfast is as our choice, but there seemed to be a good choice for others. The few staff were very friendly and helpful. They were trying so hard to give good service but we could tell they were under a little pressure from other not so satisfied and demanding guests. I actually felt quite sorry for them. If you decide to stay here do not expect modern luxury of chain hotels and try to keep an open mind. We think you will probably forget some of the modern hotels you will stay in , but like us you will never forget your stay here ! I would say to the owners of this hotel you have great staff but you need to make some investment in your property before it’s too late. It could be an absolute gem and the star of Ooty.