Very clean rooms. Good mix of Japanese/western culture. We enjoyed ourselves as we ha d Avery relaxing experience. Staff were very nice and the food was amazing (traditional Japanese breakfast and dinner). We loved our private onesen and would definitely recommend. The only disappointing aspect of our stay was that we were next to the utility room and it was quite noisy, especially at night. Otherwise, we would recommend. Just make sure you’re not next to the utility room!
This hotel is a historic property set in an iconic setting. We stayed in the Forest Section which features large, comfortable rooms that were a little dark, the bathroom lighting could be improved. Here is my issue. We arrived around 1:15 and we’re told that we could check in at 3:00. We had lunch in their cafe ( 50$) and asked again about an hour later if we could have early access. The very polite desk clerk replied “ Yes, for $70 dollars “. Astounded , I countered that we were departing early 2 days later, and he reduced the amount to $35. Now here is where communication becomes an issue: I continued the “are you kidding me?” and he kept bowing. I thought the issue was settled. That night and the next we ate at their lovely restaurants, French and the Cascade. Food and service was superb. With wine we spent about $900. Check out was early, and my husband didn’t really examine the bill. When we were back in our free early access room in Tokyo I noticed the $35 charge. I contacted the hotel’s customer service and they confirmed the charge. So, what about customer hospitality? I have NEVER been charged an early access fee for an hour. They have been times when we patiently waited for a room to be readied, and never demanded a rebate. It is all part of the guest/host agreement, I think this is probably a corporate decision by the Fujiya Group. Rethink your mission, guys, make guests feel wanted!
We stayed at the Hakone Hotel as part of a tour group. We had a spacious twin room with a view over the garden and part of Lake Ashi. The room spotlessly clean and was very comfortable. We had a comfortable chair and a comfortable 2 seater couch as well as comfortable beds. In the morning we had a beautiful clear view of Mt Fuji from the grounds of the hotel. We had a delicious included dinner at the hotel as well as a good buffet breakfast. There was a capsule coffee/tea maker in the room that I tried with Earl Grey Tea which was a bit strong for my taste.
KKerry0oRoom and Location really great! Staff is very nice and speak english! Welcomed us and helped us!! And the rooms come witha balcony with a perfect view!100% Recommend!!! W Room - 10/10 Staff - 10/10 Location - 10/10