巴爾卡里之家酒店的評論

Well what a place. As you drive through the town your expectations are not high. How wrong can you be. Beautiful house and the most welcome host in Sue. Couldn’t have been made more welcome by Sue and her two dogs. We stayed in lodge one. A fair price for a couple and 3 dogs. Hard floors all through. More than enough space. . Didn’t feel cramped. Excellent shower! Gravelled outside, perfect for a long coated dog. Parking straight outside the lodge which in the rain made is easy to unload / load. Secure paddock for exercise (dogs!!!) Any dog show people reading this, perfect place to stay for Border Union or SKC. Good breakfast freshly cooked, again, accommodated the dogs. The only very minor downside was the very bright green light to mark the fire exit. Appreciate why it’s there but it was really bright! And no hand towels only bath. Very minor and inconsequential. Loved this place and will 100% be back. The ultimate dog friendly venue. Thank you Sue.

This hotel describes itself as a boutique hotel. In my mind ‘boutique’ should be the highest of standards and the best that you can get. The Balcary would fall short of this.. We were attending a wedding so stayed for 2 nights. When we arrived we were allocated the Lodge which was one of two ‘shed’ like buildings accessible via a gravel driveway to the rear of the main building. A small pathway would be great to avoid the heels of my shoes being totally ruined in the gravel. Lodge was nicely furnished, no bath if you like one, small shower, a wobbly toilet seat that is too small for the pan and a very small bath towel of poor quality, one hand towel. No small towel for my hair. I would expect good towels in a boutique hotel. These were not. A full length mirror would be useful for a wedding venue placed next to a socket for a hair dryer. We were lucky to have lovely weather, the grass was cut but the outside furniture was not noticeable and not somewhere you would want to sit. Breakfast was delicious. The owners were not unwelcoming but were not there on check-out Sunday morning. We got the lady from the kitchen to help us pay our bill. A nice hotel overall with a few minor shortcomings for the price.

Called up to book a baby shower back in January. The owner of the hotel was very friendly and booked everything in for 3rd March. This included the hire of the room from 1-5 and a buffer at £10 per person. Called up 3 weeks before to confirm everything was still ok with the booking and was advised yes looking forward to seeing you, also checked it was ok to arrive early to set up which they also advise was ok. Arrived yesterday at 12:30 to set up to be told the event had been cancelled, owner advised we called up and cancelled advised this was not the case they said they messaged on Facebook to confirm this. Advised we have had no message on Facebook. Advised them they had my number why did they not call to advise this. Both owners become very rude. Asked if we could still have the room as we have 30 people arriving in 1 hour they advised yes you can have the room but we have no staff to make a buffet for you. They said we would also still need £50 for the room advised this was ok. They advised we will need the room back in 2 hours. Took this option as we had the soon to be mummy and guests arriving to this location in 1 hour. We then arranged the buffet our selfs which was very stressful with no help from the owners just the local supermarkets. The owners advised they would come to the bar and offer drinks, we had to keep going through and asking them to come on the bar as they keep walking away. They also advised it was a min charge of £5 to use a card again this was not advised at booking, so no guests were aware of this. At the end of the event we cleaned up and went through to pay. The owners were very rude. Gave some feedback to try and ensure this didn’t happen again to someone else and this was meet with more rudeness. They then advised it was £50 plus VAT we explained we were told it was £50 they said it’s normally company’s who book this room so need to add VAT advised this is ok but we were not advised this then they charged for teas and coffee that they put on this took the total cost to £87 when we were advised it was £50. This hotel is a beautiful hotel but it is not managed correctly and the owners are very rude with no care toward their guests. I will not be returning to this hotel and will be advised other people of what had happened to us as we do not want anyone else to have to deal with the stress and the rudeness of the owners of this hotel.

Stayed at The Balcary House Hotel as two couples from Friday to Sunday whilst attending a family wedding in Hawick. What a fabulous hotel . We booked two rooms and were allocated rooms 4 and 7. Both rooms were gorgeous. Everything about them oozed luxury. Large rooms with large bathrooms, really well decorated with quality furniture and fittings and most importantly everything was spotless. The large beds were so comfortable. We were made so welcome by David upon our arrival and from then on, every member of staff was polite, helpful and very professional in their approach to us whenever we had contact. The girls serving at breakfast obviously take great pride in the jobs as they were attentive, very smart in their appearance and although they were very busy, nothing seemed too much trouble. Whilst getting ready for the wedding we even had a member of staff knock on our bedroom door and ask if there was anything we needed . A lovely considerate touch. The breakfast at the Balcary was superb. Freshly cooked to order, well prepared and presented and plenty of it. At check out, Susan told us how busy the hotel had been throughout the year. That doesn't surprise me. The place is, in my opinion, just perfect. Perfect in location, and in everything we expect in a quality hotel. We will be back.

2 rooms - the Lodge and the King room - both absolutely gorgeous. Dog friendly, wonderful breakfast and lovely staff. Lodge gives off ski chalet vibes, clean, cosy , spacious and all newly decorated.

We were in Hawick for the AGM of the Campaign for Borders Rail and had decided to make a weekend of it. This hotel was recommended by someone who lives in Hawick, and it is is excellent. The decor as one enters is very classy and this continues beyond the public areas, which is often not the case. We were welcomed warmly. Our room was comfortable, large, warm and spacious, and we were delighted when we opened the curtains to see we had a balcony with a view onto a lovely secluded garden. Sadly it was pouring with rain so we didn't go out to sample it! Not being fans of cooked breakfasts we stuck to cereal and toast, which were both fine. The only criticism we have is that the loo seat was loose, and there was no shower mat for a bath tub, so we used a hand towel. We reported both and were assured that they will be dealt with.

Nice hotel but info on *********** listed it as a la carte which doesn’t exist. Hawick is remote so food options not great. Families with kids were bringing in pizzas from the nearest town. Hotel stated they were not responsible for info contained on *********** ….well who is then ?

Lovely location,comfortable and spacious pet friendly room . Beautiful decor and local walks close by . However , there was a lack of a warm welcome on arrival and the essential information was lacking in room eg meal start times and check out times .

We stayed here for 2 nights. This is a lovely old house set in extensive grounds with mature trees. Only a 20 minute walk into town and free parking. The breakfast was good and the serving staff pleasant. The room was quite big, overlooking the garden and the bed was very comfortable. Like others have said the bathroom is big, but the sink is tiny. There is no information in the book in the room, apart from the history of the house. We never saw anyone in the bar or the lounge and we told nothing about them. Overall we really enjoyed our stay, but there is room for improvements.

This house/ hotel was absolutely lovely. We went there with our two children and our dog, and had a wonderful stay. After check in, we had a drink from the bar with lemon cake for the kids and sat outside in the lovely green space. The room was lovely and comfortable. And the breakfast was amazing with lots of different options, including for us as vegetarian's. It was a lovely alternative to the chain hotels, and had loads of charm and thoughtful details. We would highly recommend this as a wonderful place to stay on the Scottish borders, and en route between the highlands and England as well.

Lovely and quiet boutique hotel on a scenic property. Free parking. Very close to town centre of Hawick. Full hot breakfast. Large room. Close to river tweed and parks. Efficient check in and out. Areas for improvement: very reserved staff. Not much of a warm reception.

Just a little warning. We thought we would give the Balcary bay Hotel a try one Sunday. Asked at the bar if it was okay to sit outside as it was a nice day and we had our dog. When ordering food I was asked to pay up front just in case we did a runner,(now I wish we had! 🤦‍♂️😂). There were signs in the car park saying “for Balcary Bay hotel patrons only” but foolishly I thought by supporting a local business and buying food we were “Patrons”. Obviously not! I came home tonight to the fine shown in the picture. We went to the hotel, in person, thinking this was a mistake only to be greeted by the not very helpful owner who explained that his car park is in the hands of a third party company and there wasn’t anything he could do and that a member of staff should have told us to register our car at the time. They did not…

We stayed at the Balcary House Hotel over the Easter Weekend with our two labradors and had an amazing stay. We highly recommend you try this for yourself as you won't be disappointed! Owners and staff are very welcoming and helpful. Accomodation very comfortable and the surrounding grounds have a secure paddock to exercise your dogs safely. Very nice breakfasts served from 8am to 10am. (You can eat with your dogs in the lounge bar area). The Hotel has a very warm, friendly and relaxing atmosphere. Great location within walking distance to town centre, amazing park directly across from it and walks to suit all abilities. Highly recommend, we had an amazing time!

Situated a short distance from the centre of Hawick this was an ideal location to stay over night. The surrounding scenery is breath taking. The rooms are modern yet has a touch of rustic feel and the beds are so comfy that you will debate staying another night. The staff were welcoming and couldn’t do enough especially Sue who went above and beyond. The only down side was the man on the desk when we arrived who dropped the key on the desk without telling us where the room was or the facilities like WiFi code or how to purchase the selection of cakes on offer in the foyer. However, we refused to judge the rest of the experience on one negative.The breakfast selection was plentiful and all locally produced. The girls serving breakfast were fantastic, professional and very accommodating If you need a place to stay while visiting the Scottish Borders then this should definitely be at the top of your choices.