維足斯圖百酒店的評論

Sauberkeit, Größe und Einrichtung des Zimmers sind voll ok. Meines Erachtens wird übertrieben mit sparen, Dusche kommt ein Rinnsal von Wasser, die Raum-Temperatur wird bei der Rezeption geregelt und war auf 19 Grad gefühlt sehr kalt eingestellt. Bei der bitte wärmer zu stellen kamen sie dem zwar nach angeblich, aber wirklich wärmer wurde es nicht. Das Frühstück war gut und reichhaltig.

Ein sehr gut geführtes Hotel in der Region Kaiserstuhl. Es existieren ausreichende Parkplätze, auch überdacht. Das Frühstück ist ausreichend und von sehr guter Qualität. Die Küche ist herausragend in der Qualität, die Weinauswahl passend. Das Zimmer war sehr sauber und gut ausgestattet.

The place itself is very nice. Rooms are nicely renovated and the location is in an idyllic surrounding. It started with the check in. We requested an upgrade. Already here we were given a higher price than initially indicated. We were shown a nice and large room (208) and had to wait till it’s ready. However, we were given a much smaller room (207). We actually didn’t have the energy to argue. Towards the evening, we noticed some symptoms with my wife and decided to do the COVID test. In all transparency, I called the manager and explained the situation. She was extremely rude!! She almost threatened to throw us out. She refused to send us food to the room. She indicated, that she will charge us with extra cost. All this was even before we got the results!! I did not even hear a word of curtesy or hope for a negative result or wish recovery (also after the positive result). We checked out after one night. We had a reservation (not pre-paid) for 3 nights. She insisted on charging us for the 3 nights in full. I had other worries than to argue. We paid and left under extreme psychological pressure. Upon my return and checking our reservation form, we were entitled to 80% only. Very traumatizing experience!

Very nice four star hotel that lived up to all expectations.