Best Western Plus Ilkley the Craiglands Hotel and Spa

This hotel is tired. The function rooms were nice, but everywhere else is dated. It's pretty cold too, not sure if there was a problem with the heating, but there was a tiny oil filled radiator in one of the big rooms. Which was like trying to heat the ocean with a hot water bottle! The food was OK, not very warm and quite plain. Drinks prices were generally reasonable. Make sure you're not in any of the rooms above the entrance, as this doubles as the smoking area, it was really noisy until 1am and the reception and staircase smelt of smoke. Everything was clean and the staff were all nice.

Enjoyed our time here stayed one night. The hotel was clean and tidy, nicely decorated for Chris**as. Party buffet food was very good. Would stay again.

Lovely hotel in quiet location. Friendly, helpful service and room was perfect for the stay. Very good value

It was nice and comfortable. Things are a bit dated and could do with a re vamp in places. Would stay again though. Didn’t have breakfast so unable to comment. It was nice for the over night stay I needed.

Stayed at the Craiglands on the nights of Chris**as Eve and Chris**as Day. It was a bit sad to see such a great hotel from years gone by looking so dated. Even so it did not stop us enjoying our stay. All the staff from checking in to checking out were very polite and friendly. The room we had was clean and spacious. The bathroom was roomy with an excellent shower over the bath. New towels were provided daily. Overall an enjoyable 2-night break.

AVOID!! Where do I begin….30 mins to check in….room absolutely shaking with noise due to disco below…go down to complain and met with screaming guests swearing for same reason…rude manager…and a guest so drunk they were unconscious in the reception area ..all this with 4 children with me! Manager in morning equally as rude

An impressive building. Car park looks to be in the old walled garden. Access signage is limited. Exit is a tight RH turn.

A little faded with the odd sign of historic water ingress. But the cost was so low in these troubled times, I can more than forgive them. Very friendly, with more towels than we knew what to do with. Enormous room, huge firm bed and a TV to match. So quiet. Oh, and the Hotel WiFi was very novel - it worked ! Highly recommend.

Very disappointing. No all-day bar menu even though it is listed online and in the room, breakfast was all diy with cold plates and tea out of a machine by the cup. Room was clean although no way to adjust the heating. En-suite was good.