This was most certainly the worst hotel I've stayed in till date. After reading poor reviews for many Istanbul hotels close to sultanahmet, i saw some good reviews for this and decided to book. On arrival, the front office manager on the reception desk couldn't find our reservations, this took at least 10mins for him to sort, which I wasn't too pleased with, especially as we'd been travelling for around 15hours and had got off an overnight flight with no sleep with my elderly mother with me, that, and he didn't as so much apologise. Oh well, I let it go and we made our way up to the room. The deluxe room I'd booked was *tiny*, there was just enough floor space to open one suitcase, take what you need, close it and put it away to be able to move past it. The bathroom was nice and spacious and clean too. I was about to hop into the shower when I pulled a towel off the rack.....brown poo stains were smeared over it. I was absolutely disgusted. I rang reception (the only number you can ring) and the front office manager said he'll send up housekeeping, yet again, not even a simple 'sorry'. I expressed how disgusted I was, I had only been in the hotel half an hour at this point! Housekeeping arrived shortly and replaced the towels. I had booked breakfast with our stay. The selection of food is very minimal. There were 2 waitresses who spent their time cleaning tables and stocking plates, guests were mainly ignored. Despite having paid for breakfast, you had to buy eggs and fresh juices. the only eggs available in the breakfast buffet were scrambled eggs and the juice was one I saw the waitress reconstituting from a powder and water. I've never stayed in a hotel where I've paid for breakfast and then been told I'd have to pay extra for certain items on the breakfast menu! Daylight robbery! I asked for an iron, which was sent up promptly. I rang down to enquire about the ironing board as there was nowhere to iron. The front office manager said ”Lady, you asked for an iron and you've got one now so what do you want!” I explained that i need a board to iron on, he said he'd see and call me back and angrily put the phone down. I didn't hear back for a few hours and needed clothes to go out in. So i had to use the bed as a make shift ironing board, not to mention the spits of hot water that burnt my hand in the process. Later in the day I rang for something else and also mentioned I didn't hear back about the ironing board- front office manager simply said he's been busy-no apology. He sent housekeeping to the room- a friendly lady who couldn't speak English and yet when i explained to her she understood and promptly brought me one. Be careful when ordering room service - the hotel don't actually make the food....they order takeout! I was told it would come in 20mins, I chased up 30mins later and was told 5mins, and then I chased up again and someone else who picked up laughed and said no it wouldn't be 5mins, it'll be another 20mins. By the time the f
I stayed 2 nights at this hotel for a business trip along with my wife. I found the hotel very neat and clean, located not more than 5 minutes to Taqsim Sq. Staff were so polite and friendly, trying to resolve our issues all the the time. The hotel will be much better if the offer the breakfast in future; but, they are very good when comparing the other hotel prices.
O quarto era limpo e tinha um tamanho razoável, pagamos 20 euros para o transfer do aeroporto para o hotel. Cama confortável, o que não me agradou foi o banheiro, uma pia minúscula e o chuveiro não tinha box o que fazia com que ficasse todo molhado. Para uma noite rápida, pelo preço, pode ser uma boa opção.
訪訪客Great experience at the restaurant with our waiter Serdar! Really cool restaurant in top of the hotel with views of the whole city! Serdar made us feel welcome and right at home from the second we sat down and answered any and all questions we had without any hesitation! Could not recommend this restaurant more! Views alone make it worth it!!
訪訪客Our stay was really pleasant and nice. The location of the hotel is great! Really close to all of the monuments, the city centre and good restaurants. You have everything you need on the same street. The staff is always friendly! At the reception Selim was really welcoming and helpful and also the guys at the breakfast service Mehmet and Yalain :) ( I hope I wrote the names right) The cleaning service also really good! At general a lovely stay for our first time in Istanbul.
訪訪客A good and clean place with breathtaking view from balcony. Hotel is conveniently located near popular tourist spot like Istiklal Street. They serve a variety of tasty breakfast. Plus free coffee. Staff are welcoming and accommodating. We highly recommend checking this place if you happen to visit Istanbul.