These people are the lowest of the low...scum in my opinion...my wife had a 6 hour cancer operation to remove a tumor and my daughter was staying here and I extended the stay by 2 nights as the hospital said my wife wouldn't come home for a while but then changed their minds...so I cancelled....so I booked and cancelled within 15 minutes and these xxxxxxx wouldn't refund my money....well I've stayed there before because of its proximity to the hospital but will never use this hotel ever again.