I shall start from arrival at the hotel. We were a family of four who had booked two rooms at the property. We arrived around 14:30 Hrs (at least 30 mins after the designated check-in time). First of all, although the check-in desk at the hotel is quite huge, there were only 3 staff members ***ning the desk, all of them occupied. We had to wait for around 15 mins, looking here and there like *****s with our bags on before someone greeted us. And I do not mind waiting for check-in; what I do mind is that despite multiple staff members seeing us wait, not one of them acknowledge our presence and asked us to take a seat and wait. They would all look at us and carry on. Forget a warm smile, forget a namaste, we were made to feel like fools just standing there without anyone attending to us. When we finally did get a chance to check in, we were given two adjacent rooms. The key to one room was handed over to us, and we were told that the second room is not ready yet and that as soon as it is ready the key would be sent to us in our room. We said okay and moved towards our room. Once in our room, all four of us sat waiting in one room for around 45 mins for the key to the second room. We were not able to unpack because we wanted to unpack in our respective rooms. Tired and hungry, we left the hotel to get ourselves some lunch and some sightseeing, hoping that by the time we return our second room would be ready. When we returned and asked for the key to the second room from the reception desk, we were told that the room that was allocated to us had been now given to someone else -- and we were given some other room that was ”close” to the first room. I understand that asking for adjacent rooms is a mere request and not a right. But had we been given a ”close” room earlier, we could have gotten the keys earlier at the time of check-in! We waited for a room for so long, only for it to be given to someone else.
Fast forward to the next morning's breakfast. The spread was quite good and quite diverse in variety. However, again the entire staff at the breakfast looked tense for some reason. And they kept messing up with live counter orders. No one had a smile on, no one welcomed you with warmth, and no one made you feel as if you were staying in a 5-star hotel (which The Lalit considers itself to be).
Our entire experience with The Lalit was below par at the very least. It was not the kind of experience you would expect from a branded property that so conveniently calls itself a luxury 5-star property. I honestly feel for the money that I paid, I could and should have gotten a different property and that would have been definitely better. For the foreseeable future, and till things change, I do not see myself staying at any Lalit property.
若想要遊覽加爾各答,加爾各答JW萬豪酒店將會是一個不錯的的住宿之選。從酒店出發,至錫亞爾達站僅有4km遠。附近很多景點,包括科學城和塔霸中國城都離酒店不遠。酒店坐落於St Georges Church邊,附近還有很多景點包括Carmel of Christ King和Sukanta Mancha。所有極具特色的客房都配備有空調,讓您感受到更加貼心細緻的入住體驗。可以去酒店酒吧,舒適的環境,可供您休憩放鬆。如果您喜歡安靜的用餐,酒店可以提供房間送餐服務。除此之外,我們還為您精心蒐集了周邊的餐飲訊息,Dum Pukht(印度菜)、Bar-B-Q和Afraa Restaurant(Afraa Restaurant)(意大利菜)期待着您的光顧。健身室讓閑暇時間更加充實,按摩室讓悠閑時光更加完美。酒店的會議廳和商務中心提供優質服務,是眾多商旅客選擇入住這裏的原因。為了方便旅客,外幣兑換服務已為您準備就緒。
PParamveer2023.03.13
Nice, still have to improve alot of things
I am trying to reception but call go to emergency department
不論是商務還是休閑旅客,加爾各答威萬塔EM岔路酒店都能讓您的加爾各答之行變得更加美好而難忘。旅客們會發現Kolkata Food Walk、Shibananda Dham和Tagore House距離酒店都不遠。酒店佔盡地理之宜,Shri Shirdi Sai Baba Mandir、科學城和Zaara離此都很近。在空閑的時候,去酒吧喝杯飲品放鬆一下是不錯的選擇。如果旅客想在自己的房間舒適的用餐,酒店可提供客房服務。在享受酒店貼心周到的餐飲服務的同時,也別放棄對周邊美味的探索,Dum Pukht(印度菜)、The Wall和Mirch Masala Restaurant & Bar(印度菜)也許是可以讓您找到答案的地方。旅客可以去健身室揮灑汗水,重煥活力。酒店的會議廳和商務中心將熱情的服務與專業的素質完美地結合在一起。為了方便旅客,酒店會提供接機服務。
PPraveesh V V這不是第一次入住holiday inn express,但是加爾各答的這個一點都不舒服,甚至不提供當地酒店提供的基本洗漱用品,我們需要要求什麼都有。接待部分是我入住中最糟糕的。沒有適當的接待***年齡。他們讓我們等待和等待。我們需要反覆詢問的每一件事。免費食物像往常一樣很好,房間乾淨整潔。除此之外,一切都不舒服。
訪訪客A good budget hotel with very friendly staff and within a short taxi ride to the sights and shopping districts in Kolkata. The breakfast was good and the suite was spacious. Also less than a 5 minute walk to Future Hope School if you are planning to visit.
TTanjilHonestly speaking, the hotel was great. The location was a bit far from the airport, BUT it is located at one of the cleanest places in Kolkata, making it a huge plus. Now for the details:
Room: 5/5. The decoration, the ambiance, the wall art.
Lobby and other places: 5/5. Absolutely loved the design and hotel architecture.
Bathroom: 3.5/5. Honestly, it is a basic bathroom, but I expected more from a 5 star hotel, even on the cheaper rooms. There was no bathtub, which I feel is fairly common everywhere I’ve stayed in.
ONE PROBLEM: A major issue I have faced was after turning on the water. It had a smell, which I am guessing is from the river beside it. I feel like the Hotel should add a water filter to avoid this problem, because the smell doesn’t go away until the water is turned on for at least 5-10minutes. If I wasn’t South Asian, I probably couldn’t have taken the smell as easily as I did. I would put this in High Priority to fix for attracting many more customers.
Bar and Food: 4/5. Good collection, great taste but very expensive.
Lastly, a shoutout to Al Jabbar and Al Sahid from the Housecleaning service, they were extremely polite, fast, very thorough with their cleaning and very well mannered. Absolutely a delight to talk to and learn about the local areas.
I would definitely stay at this hotel again. Very rare to find such good hotels, with some minor flaws.