克拉科夫Glassmour附近酒店

我和妻子在一月中旬在這家酒店/公寓住了3晚。我將從積極的方面入手。 住宿的地點是完美無瑕的，您就坐落在廣場上，周圍無數的餐館和商店被字面上包圍。晚上十點以後，酒店的客人必須使用鑰匙卡進入房屋區域，公寓樓真的很安全，這對大多數人來說可能並不重要，但我發現這是一個很大的積極意義。公寓本身令人難以置信，寬敞的空間和許多現代家具。 關於住宿，我將繼續保持負面看法-房間的隔音效果非常糟糕。我們住宿的第一夜，我們在午夜左右上床睡覺，正當我要離開的時候，我以為隔壁腳步聲大聲地進入我們的房間，我們的公寓就被打破了。第一個晚上我實際上不得不搬到客廳去睡覺，因為我無法隔壁的噪音睡覺。接下來的兩個晚上，我們被返回的鄰居吵醒了。我們很幸運，我們的鄰居是一群安靜的女士聚會，我只能想像一個大聲喧group的噩夢會給您的假期增添什麼。我無法強調噪音從公寓穿過牆壁傳播的聲音有多大，每一個腳步聲都被放大到聽起來就像他們在你的房間裡一樣。 總體而言，酒店地理位置優越，佈置精美，感覺非常安全。但是，隔音問題會使我遺憾地永遠不會回來。

我們乘坐轉機提前飛往克拉科夫,大約上午11:30到達酒店,然後去辦理入住並留下行李,但我們的房間已經爲我們準備好了!非常非常舒適的牀,友好的工作人員。早餐一般般,我很喜歡,但是帶着挑剔的丈夫不是那麼多!10-15步行到老城區,離我們想做的一切都很近..肯定會再住這裏。謝謝!

非常完美的體驗！酒店非常非常乾淨，房間很大，設施齊全，周邊風景非常優美，有大小超市購物中心等。距離車站和中心景點都很近，休閑旅遊的話，其實都可以步行到達。 酒店的服務出人意料的好。我們到達和離店時候都帶着大箱子，前台人員是走出來走到身邊辦理的手續，更令人感動的是，我們早到了5個小時，我們問可否先存行李，中午過後回來再checkin，前台姑娘說我先幫你們看看有沒ready的房間，有的話你們就先checkin早點休息吧，然後真的找到一個房間！！這個酒店的服務在歐洲真的是太難得了！ 歐洲酒店都不提供牙具，這個要自己準備，其他都有。

10-15 分鐘到巴士站，火車站,但酒店房間電熱水壺都沒有，想要飲熱水，要到下面餐廳自己攞.牙膏，牙刷也沒有 ，連USB充電位都沒有 不過價錢平 但有得選擇寧願比多少少住近火車站對面 附近沒有任何食肆餐廳,只有coffee shop開到晚上九時三十分. 

Excellent hotel.. 15 min walk away from krakow square.. food and staff are great. Breakfast was buffet style and was very tasty. Only downside at that time is that they didn’t have traditional polish food like pierogi on the menu but besides that alls good

I arrived at the hotel around 10:00 pm after a long journey - I was greeted with information that the system was down and it was not possible to check me into the room I booked and that I had to wait in the bar area. Fortunately, the complications did not last long, otherwise it would be reasonable to offer at least a glass of water while waiting for the problem to be solved. However, this is a detail compared to the point: in the room I had no way to turn off the fan, which was so loud that I couldn't sleep. I reported the problem at the reception the next day and asked to turn off the fan - I received information that at the moment there is no such possibility, because the person responsible and able to do it is currently not at work. As a solution, I was offered earplugs, which are very uncomfortable for me to sleep in, but as they say ”better than nothing”. I was hoping for a shade of relaxation during my two-day stay, and as a result I left the hotel with a headache. Two nights of sleep deprivation, annoying ”humming” of the fan in the room and the inability to open the window = drama.

We recently stopped at the AC Hotel by Marriot Krakow for a three-day city break. Let’s talk about the positives first… The hotel is in a great location, it is not too far from the city centre but is on the outskirts, a few minutes’ walk from a large green recreational ground which was lovely. A Bolt (Somewhat a European version of Uber) was almost instantly available at the hotel, and we never waited more than four minutes. A Bolt cab into the city was approximately £2.50 which was great too. The hotel is clearly very new, and this shows with its modern design and use of LED ***** lights which look amazing at night-time. The reception area is modern, has free coffee machines (for use between 1000 hours and 1600 hours) and has a bar within, which again, is very nice. The spa was lovely and is included within the price of the room. We visited at approximately 0900 hours, and it was very quiet which was nice, at one point, we were the only people within the spa. Though, don’t allow looks to deceive you. There were some annoyances with the AC Hotel by Marriot Krakow, and I think it is important to raise them. Firstly, the hotel is next to a building site, which is not evident from the pictures of the hotel’s website or online listings. We paid for an upgraded room with a balcony so you can imagine the disappointment when we learnt it was overlooking a very loud and dusty building site – so much so that the balcony was unusable. Secondly, the AC. (Not the name, the air conditioning!). This hotel uses the AC controls which link in with the windows and doors to prevent loss of energy, which is all well and good when it works. Ours seemed to glitch out constantly and as such locked the AC in the off position. We rung reception after spending a few hours in unbearable heat to be told that there was nobody who could help in the evenings and that they’d send someone in the morning. Fine, so we went to bed only to be woken by someone an hour later who said that they had come to look at the AC. We got up whilst the lady, what can only be described as “faffed” with the AC and then shrugged her shoulders and left – without resolving the issue. Now, if we could have opened the window, or the balcony door, to solve the issue then it wouldn’t have been as much as a big deal, yet it was a trade off between unbearable heat or construction site noise and dust. Another annoyance is when we ordered room service. We telephoned down to the bar and asked if they sold “Sauvignon Blanc”. We were told that they did and that it was however much. I asked for two bottles, and they said that they’d send someone up with it. 45-minutes later, the first waitress arrived with a trolley, an ice bucket, two wine glasses and two bottles of Chardonnay. We explained that we had ordered Sauvignon Blanc and that we would be grateful if she wouldn’t mind swapping it for the correct wine. She took the two bottles away and said that she would return. 20-minutes down the line, she r

For a hotel whose main purpose is to service conference guests, it is unfortunate that the in-room WiFi connection is utterly unreliable and makes working impossible - the signal could not support any remote working. I had to use my non-Polish cell phone data as a hotspot for my laptop. This is a huge issue that really needs to be resolved for business guests ASAP. When I complained about this, I was told to use the executive lounge for a better connection - yet I can hardly inflict a 2 hour long Teams meeting on the other lounge guests. The hotel road access must also be mentioned - frankly the design is stupid. The single access lane with boom gate to the hotel is constantly blocked by a steady stream of taxis and food delivery cars. They park there while waiting for customers or to drop off food orders, so guests cannot enter and must wait around - on one occasion this was for 5 minutes and the driver was rude and aggressive when I politely requested he move and wait elsewhere. Breakfast at the Fifth Avenue restaurant is barely acceptable - I have had better free basic breakfasts at a Hampton Inn. The quality of the food is lacking, but also the poor preparation/cooking really stands out - e.g. undercooked, cold hash browns. The guy on the desk was obnoxious and acted like it was my fault my name wasn't on the list - even though my Honors loyalty status means I'm automatically entitled to breakfast as a benefit. Apparently I was to blame for a lack of communication amongst hotel staff. The restaurant itself was heaving with poorly behaved guests, children running around screeching and spilling liquids. The young wait staff was overwhelmed - needed tables were left uncleared. I had to do this myself, then ask twice for fresh cutlery/china. The quality of food from room service was equally sub-standard and disappointing. The parking ticket machine does not work. After wasting a ridiculous amount of time trying to pay for parking, I went inside to reception where the guy laughed and said 'Oh no, it doesn't work. Pay here at the desk'. Maybe put up a sign? Guests should be aware that the pool is shared with guests from the adjoining Hampton. Apparently it's not intended to be used by child free adults before 20:00 - the rest of the day it's taken over by noisy kids playing ball games who prevent actual swimming. If you need to withdraw money from the automatic teller machine - good luck doing this of an evening when the area is closed off and inaccessible. Finally, the mattress was uncomfortable. Neither firm nor soft, just lacking in decent springs/support and in need of an update. The one positive was the evening happy hour at the executive lounge. Good quality options - goulash soup really good. The two male waiters very helpful and good at clearing and monitoring. Given the inconvenient location away from the city centre and the overall average quality of the hotel's offering, I've asked my company to avoid booking future stays

酒店可愛乾淨,房間很基本,但每天都打掃得很好,每天在房間裏喝咖啡和茶和瓶裝水,我們的孩子住在隔壁的房間,我付了3間臥室的費用,但它只有一張沙發牀,有點小。早餐很可愛,有很多選擇。酒吧工作人員友好,幫助全接待非常有幫助酒店距離主要城鎮約3英里,我們得到了一輛出租車,每條路大約是4.00,但在繁忙的時候更多!

根據價格和位置選擇了酒店。現代化的客房，乾淨，美味的早餐，專業的工作人員。不習慣從加熱/通風系統持續發出嗡嗡聲。公共停車場上的停車位不足，但是酒店擁有自己的小型停車場。我一定會考慮在下次旅行期間呆在那裡。