克拉科夫假日酒店

總的來說,這家酒店很棒!工作人員很友好,非常注重客戶。禮賓服務同樣出色,我想承認強尼。他定義了當禮賓意味着什麼。從餐館建議到處理機場轉賬的一切都是一流的。在一週的時間裏,他從未給我們一個糟糕的推薦。他還爲我們安排旅行!房間(有一張全牀的特權)與美國的房間一樣大,這對歐洲來說是意料之外的。牀很舒服,浴室/淋浴同樣大,很舒服。櫥櫃裏有一些小叮噹,但這是房間裏唯一的磨損跡象。這是我們第一次在克拉科夫,酒店使它成爲一個完美的住宿!位於市中心的中心地帶,步行5分鐘即可到達主廣場和餐飲/景點。如果您需要最後一分鐘購買,它也與商場隔街相望。如果您要去波蘭旅遊,這家酒店是必須的!。

酒店就在老城區邊上,蠻遠的,出差住還行,喜歡,因爲房間比市區其他四星級酒店要大一些

我們在克拉科夫的懷斯賓斯基酒店住了5晚。真的不能挑這個地方的毛病。我們在4樓有一個可愛的大房間,牀很舒服,他們給我們留下了免費的瓶水。酒店位置優越,靠近老城區,主要市場廣場,一個大商場和其他許多景點。工作人員都非常友好,自助早餐很好吃,有很多選擇。我們在酒店餐廳吃了幾次晚餐,食物很棒。酒店的酒吧裏備有波蘭伏特加,總的來說,我們度過了一段美好的時光,肯定會再呆在那裏!

We recently stopped at the AC Hotel by Marriot Krakow for a three-day city break. Let’s talk about the positives first… The hotel is in a great location, it is not too far from the city centre but is on the outskirts, a few minutes’ walk from a large green recreational ground which was lovely. A Bolt (Somewhat a European version of Uber) was almost instantly available at the hotel, and we never waited more than four minutes. A Bolt cab into the city was approximately £2.50 which was great too. The hotel is clearly very new, and this shows with its modern design and use of LED ***** lights which look amazing at night-time. The reception area is modern, has free coffee machines (for use between 1000 hours and 1600 hours) and has a bar within, which again, is very nice. The spa was lovely and is included within the price of the room. We visited at approximately 0900 hours, and it was very quiet which was nice, at one point, we were the only people within the spa. Though, don’t allow looks to deceive you. There were some annoyances with the AC Hotel by Marriot Krakow, and I think it is important to raise them. Firstly, the hotel is next to a building site, which is not evident from the pictures of the hotel’s website or online listings. We paid for an upgraded room with a balcony so you can imagine the disappointment when we learnt it was overlooking a very loud and dusty building site – so much so that the balcony was unusable. Secondly, the AC. (Not the name, the air conditioning!). This hotel uses the AC controls which link in with the windows and doors to prevent loss of energy, which is all well and good when it works. Ours seemed to glitch out constantly and as such locked the AC in the off position. We rung reception after spending a few hours in unbearable heat to be told that there was nobody who could help in the evenings and that they’d send someone in the morning. Fine, so we went to bed only to be woken by someone an hour later who said that they had come to look at the AC. We got up whilst the lady, what can only be described as “faffed” with the AC and then shrugged her shoulders and left – without resolving the issue. Now, if we could have opened the window, or the balcony door, to solve the issue then it wouldn’t have been as much as a big deal, yet it was a trade off between unbearable heat or construction site noise and dust. Another annoyance is when we ordered room service. We telephoned down to the bar and asked if they sold “Sauvignon Blanc”. We were told that they did and that it was however much. I asked for two bottles, and they said that they’d send someone up with it. 45-minutes later, the first waitress arrived with a trolley, an ice bucket, two wine glasses and two bottles of Chardonnay. We explained that we had ordered Sauvignon Blanc and that we would be grateful if she wouldn’t mind swapping it for the correct wine. She took the two bottles away and said that she would return. 20-minutes down the line, she r

我們來到克拉科夫度過了一個愉快的長周末，體驗了波蘭最好的生活。我們並沒有被指定。我們的酒店坐落在杜拉河散步從瓦維爾城堡，然後進入主廣場。我們參加了市區的巡迴演出，這個演出向我們展示了城裡所有的景點。我們和圖爾斯格蘭維爾一起參觀了奧斯維辛（比克瑙）集中營。這是我們一定要去的地方。但是3個晚上的時間是不夠的，所以我們沒有進行我們的鹽礦之旅。我們將很快回家了。

I arrived at the hotel around 10:00 pm after a long journey - I was greeted with information that the system was down and it was not possible to check me into the room I booked and that I had to wait in the bar area. Fortunately, the complications did not last long, otherwise it would be reasonable to offer at least a glass of water while waiting for the problem to be solved. However, this is a detail compared to the point: in the room I had no way to turn off the fan, which was so loud that I couldn't sleep. I reported the problem at the reception the next day and asked to turn off the fan - I received information that at the moment there is no such possibility, because the person responsible and able to do it is currently not at work. As a solution, I was offered earplugs, which are very uncomfortable for me to sleep in, but as they say ”better than nothing”. I was hoping for a shade of relaxation during my two-day stay, and as a result I left the hotel with a headache. Two nights of sleep deprivation, annoying ”humming” of the fan in the room and the inability to open the window = drama.

除了離老城區有些距離，其它都非常好！不過打車也不貴，一般三四十元到老城中心。旁邊有超市KFC，對麪有多家超大型倉儲式賣場，還有二十四小時的類似山姆的店，超大型的宜家和幾個大型商場，有時間可以去逛逛，不過時間要看好。酒店第一天的服務態度特別好令人舒服，酒店帶的早餐也中規中矩，餐廳用餐不貴，就是選擇不太多

Amazing place to stay! Fantastic family rooms with loads of character throughout the hotel! Outstanding staff who were so very, very helpful! Amazing location in this beautiful city! Would definitely stay here again when we return! Thank you

For a hotel whose main purpose is to service conference guests, it is unfortunate that the in-room WiFi connection is utterly unreliable and makes working impossible - the signal could not support any remote working. I had to use my non-Polish cell phone data as a hotspot for my laptop. This is a huge issue that really needs to be resolved for business guests ASAP. When I complained about this, I was told to use the executive lounge for a better connection - yet I can hardly inflict a 2 hour long Teams meeting on the other lounge guests. The hotel road access must also be mentioned - frankly the design is stupid. The single access lane with boom gate to the hotel is constantly blocked by a steady stream of taxis and food delivery cars. They park there while waiting for customers or to drop off food orders, so guests cannot enter and must wait around - on one occasion this was for 5 minutes and the driver was rude and aggressive when I politely requested he move and wait elsewhere. Breakfast at the Fifth Avenue restaurant is barely acceptable - I have had better free basic breakfasts at a Hampton Inn. The quality of the food is lacking, but also the poor preparation/cooking really stands out - e.g. undercooked, cold hash browns. The guy on the desk was obnoxious and acted like it was my fault my name wasn't on the list - even though my Honors loyalty status means I'm automatically entitled to breakfast as a benefit. Apparently I was to blame for a lack of communication amongst hotel staff. The restaurant itself was heaving with poorly behaved guests, children running around screeching and spilling liquids. The young wait staff was overwhelmed - needed tables were left uncleared. I had to do this myself, then ask twice for fresh cutlery/china. The quality of food from room service was equally sub-standard and disappointing. The parking ticket machine does not work. After wasting a ridiculous amount of time trying to pay for parking, I went inside to reception where the guy laughed and said 'Oh no, it doesn't work. Pay here at the desk'. Maybe put up a sign? Guests should be aware that the pool is shared with guests from the adjoining Hampton. Apparently it's not intended to be used by child free adults before 20:00 - the rest of the day it's taken over by noisy kids playing ball games who prevent actual swimming. If you need to withdraw money from the automatic teller machine - good luck doing this of an evening when the area is closed off and inaccessible. Finally, the mattress was uncomfortable. Neither firm nor soft, just lacking in decent springs/support and in need of an update. The one positive was the evening happy hour at the executive lounge. Good quality options - goulash soup really good. The two male waiters very helpful and good at clearing and monitoring. Given the inconvenient location away from the city centre and the overall average quality of the hotel's offering, I've asked my company to avoid booking future stays