I don't have a ton to say about this hotel, as we only stayed one night after flying into Little Rock and staying one day on our way to Hot Springs. We always like Springhill Suites because they're spacious and with three of us and luggage, it's nice to be able to have the space to spread out. This Springhill Suites was no different. I will say that this Springhill Suites had spectacular showers. I know that is an odd comment, but as someone who travels a lot, a good shower isn't always easy to find, let alone a spectacular one! Breakfast was just ok--nothing particularly special, but it was free.
The staff earned all 5 stars. From the jump, Destiny & Bobbie helped me with reservations for me and my family. Chef Ray and Cali were so attentive to making sure breakfast was good. Then Jessica (oh Jessica) who made my evenings so much better with just the right cocktail to help me unwind. The entire staff was AMAZING!
Stella was great! Good customer service over the phone and in person. Very kind and caring. Made sure the crew including myself were taken care of. Made sure to ask if we had everything we needed and if not to make sure to let her know. All paper work was taken care of quickly and easily.
I have stayed here several times previously - primarily because they have a restaurant. This is the last time I will stay: check-in took about 30 minutes; before I reached my room my credit card was already charged for two nights, giving me no chance to cancel 2nd night (although my rate allowed that); rate actually charged to my credit card was about 30% higher than the confirmed rate - front desk had no explanation for that. Restaurant service non-existent: tried twice, each time for 15 minutes with the sole waitress (also had to tend the bar) running past me numerous times. I usually am not too critical, but this was simply too much, too bad.
The front desk staff was great. The hotel is clean, and the beds comfortable. The free breakfast had plenty of options and was fully stocked. The AC was on and the room was cold when we got here, which was nice on 100 degree day and my husband raved about the amount of outlets lol.
My room was VERY clean. The only problem I encountered with my room was that the shower curtain emitted a musty odor when wet. I told the front desk about this and within 15 minutes a member of the housekeeping staff was at my room with a new shower curtain. Wonderful service!
Front Desk staff is nice, friendly, and helpful. Property manager is awesome guy. Housekeepers did a good job on cleaning the room.Its quiet here. Li It could use a update. I will be The property looks good too parking lot was clean lobby was clean. I always choose this motel6 when I'm in this area.
VVeronique WThey are still under construction so be aware, everyone is super nice, the rooms were crazy clean. I think we got a room that had not been fully upgraded yet, but it was still clean. The only down fall was the bed , it felt like they took all of the cushion out of the mattress and added rocks instead, and the pillows weren't better. I also think if they did a small breakfast downstairs that would be nice. But all in all it was a good stay, nice grounds