設有水療的利物浦熱門酒店

I never leave bad reviews but was so disappointed this time round. We stayed in this Hotel and used the Spa back in August and let’s just say it’s really gone down hill since then. The Spa is absolutely filthy.. I left my phone in my locker I am so disappointed I didn’t take any photos because I think it would be shut down by environmental health! Grime everywhere, changing rooms dusty, no shower gel/shampoo/conditioner just empty containers. No locks on the lockers just big holes, last time there was some effort to point out working lockers and provide info on how to use them but this time there was nothing just take our money and throw us downstairs. Towels discarded all over in the changing rooms and on the beds, paper cups everywhere. The whole time we were there no member of staff came down to tidy up the mess. Floating bits in the jacuzzi and pool. It was busy last time we came but not overwhelming, you can tell there was no thought or consideration in managing numbers so people could use the facilities we’ve paid £25 for, for just an hours use. The sauna and steam room were cold, we reported this to the reception and it remained the same temperature for the further 45mins we were there. Decided to escape the grime of the spa and go to the little room by the spa reception to have a cup of tea, kettle not even on? No milk? I then tried some of the infused water which had citrus fruit in, it had gone rancid so the water must have been sat there for days. Was told by the spa receptionist the water heater being off was to ‘save money on costs’ not very luxurious if you ask me. All the special touches from last time seemed to have gone, and it looks like this has became a cost cutting exercise while charging a premium price. Even the robes and towels didn’t smell fresh at all. We are local people who just come to this hotel as a get away from the kids! So disappointed this time. There are far better facilities available in Liverpool this has really gone down hill. Will not be returning.

工作人員的態度讓這個物業失望了,開車到前門,年長的門衛注意到我的車後很快就消失了。我拿出自己的行李,停了下來,把自己捆在大門裏!我進入大堂後,他出現了!!去了接待處,等待(很安靜)似乎標準的歡迎是“你還好嗎?”一點也不熱情或熱情。順利的checkin,去了房間,在那裏發現了另一個人包。回來-沒有道歉!!-只是換到另一個房間的提議。房間本身很乾淨,舒適,裝飾精美-維護得很好。大堂酒吧服務效率很高,但不是特別的。深夜後,我凌晨1:30回來工作人員坐在前台的後台。沒有努力站起來。在桌子上訂購深夜的食物,沒有菜單,只告訴披薩或湯,選擇了披薩。熱和可口。結帳不忙,但又“你還好嗎?”當我拿着行李站在那裏時,這個問題就在這裏。沒有微笑,沒有感謝您的入住或歡迎回來。也許這就是CP想要的。我不知道,但我期望的更好一些。真遺憾,因爲這是一家可愛的酒店,如果員工們加緊遊戲,很有潛力!

我們結婚紀念日更特別,更難忘的是玫瑰花瓣和心形灑水,結婚紀念卡和巧克力,由卡塔琳娜和客房部安排。非常感謝。

傳統的英式早餐，有烤腸、薯餅等，位置有點偏在海邊但是打Uber也無所謂，門口就是停車場。酒店外面看起來一般，進去后大廳很有設計感，一樓有酒吧，酒吧旁邊有條小河，風景很好，服務很棒。

可能我訂了房間雙人牀多的酒店有點天真但即便如此,不應該還是乾淨嗎?這個地方離它很遠,整個酒店都是髒的,房間是最差的,我包括圖片。骯髒的插孔,上面有玻璃,塵土飛揚,吊燈上的蛛網,掛着窗簾,骯髒的書,關於利物浦的信息,五彩紙屑和地板上有人的假睫毛。早餐是基本的,最重要的是,我們不能離開我們的行李,因爲他們用來存放行李的房間裏有婚禮。唯一的安慰是,儘管通過骯髒的窗戶,你可以看到3個 Graces。

酒店地理位置很好距離利大很近 對麪就有早餐店和咖啡店 酒店很新

該服務仍然存在初期問題。除了少數例外，這種態度是正確的，但這似乎是培訓問題。他們需要為員工提供高端郵輪。我再次訪問過，但感覺很擁擠，而不是受到照顧。我確信這會很棒。但是，他們承諾提供個性化服務，但這種情況並沒有發生。