This is not a five-star hotel. There were many small inconveniences throughout my stay including a broken touchpad, which is required to operate the window shades, climate control and lights. The pendant light in my room was broken, the tv stopped working abruptly midway through my stay, and the bathrooms are in dire need of a renovation. The front desk staff are attentive but uncomfortably so - everyone just stares at you if you linger in the lobby longer than a second. Meanwhile, it is almost impossible to get anyone on the phone for concierge or room service. It’s a run-of-the-mill business motel masquerading as a five star hotel. The rates are low for a reason.
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