I booked a King or Twin room, but I'm a platinum member and also have upgrade certificates so I requested and was given a lovely upgrade to a large suite. Yay! All great--until I went to confirm I could have two separate beds (almost every king bed in Europe is just 2 twins and I'm traveling with a platonic friend so I didn'tthink this would be an issue). The hotel said I couldn't POSSIBLY have 2 beds unless I paid $130+ PER NIGHT for a rollaway. The rollaway that they have laying around that costs them nothing, particularly since I offered to set it up myself and wasn't trying to add a 3rd person (which is why I'm guessing there's a charge in the first place). Instead of this solution, they downgraded me to a basic Twin room that is tiny and dark and dingy (peeling paint etc) with a ton of street noise. This trip is to celebrate my friend's work accomplishment and I'm EMBARRASSED to bring her to this property, which is in a worse area than the other reservation I booked. I typically choose Marriott because they treat me well (especially now that I'm a platinum member), but I'm seriously questioning that now! It's been just the opposite here. And aside from all that, it's a bad room in a bad location. I wish Id kept my original reservation but of course they wouldn't let me cancel without charging a boatload. Save yourself a headache and book somewhere else when visiting Lucerne!!
翻譯
訪客
入住日期 2024年10月
家庭旅遊
1.0/5
發佈於 2024年11月1日
If it was possible, I would like to give 0 stars or minus stars, the check in experience was one of the most humiliating experience I ever had. As Titanium member (and Lifetime Platinum member) in Marriott Bonvoy, trust me I have been in many Marriott Group Facility. I used one of the award upgrade to suite room , and get a penthouse suite where we can be three persons, therefore I bring our teenage daughter together in the trip. For 10+ years, Marriott Group hotel has treat us as value members and welcome her despite the booking is not matched. NONE of the Marriott Group hotel has ever charged us extra or even force me to sign a penalty fee ticket for extra person. I was completely disappointed and shocked. The worst is when I feedback it to the hotel, no sign of regret or improvement was found. We just stayed in Renaissance Zürich Tower Hotel, the service and attitude is impeccable, they even told us that she will let hotel that is with a teenage daughter and they take care of the rest. It is very pity, with a better management and team that can handle and treat loyal members, this facility can be a real gem in Luzern. Now it just looks good outside with awful service. Avoid it if you don’t mind to be humiliated.
翻譯
訪客
入住日期 2024年8月
其他
1.0/5
發佈於 2024年9月29日
It’s not a hotel, it’s more like a bed and breakfast without the breakfast. The horror story starts from the poor signage;you might be standing right in front of the hotel, but you will miss it. The flag only says The Hotel and you can’t see the autograph collection anywhere. The bar is non functional, there is no lobby worth the name and the breakfast avoidable. No kitchen is working. So much so, during the rains, they’re rushing out of umbrellas as they only have around 8 of them A highly avoidable hotel
翻譯
訪客
入住日期 2024年8月
其他
1.0/5
發佈於 2024年9月29日
Never go here. Karina is a heartless business operator. As I explained that we need to checkout because we had a hurricane in the Southeast US and I need to go home - she said "maybe a hurricane, but everyone has issues, and we cannot help you" . I was shocked by her response and had to ask her to repeat it and explained again actually happened. Stunning lack of empathy. I stayed over 600 nights in Marriott hotels - this was a first time experience with a GM who lacks any sort of customer service and hospitality... Find another place to go on your travels
Buon hotel a 200m dalla stazione e dal Kappelbrŭcke. Personale gentile e simpatico. Comera Loft Suite ampia, ma con colori molto scuri, poca luce. Bagno ampio, ma bisogna partare un proprio maniglione o appoggio per persone in sedia a rotelle, sia per il water che per la doccia. Colazione poco chiara. 35 franchi per un buffet povero o eventualmente scelta à la carte. Boh scelta molto discutibile.
翻譯
訪客
入住日期 2024年1月
其他
5.0/5
傑出
發佈於 2024年2月12日
我在飯店的住宿體驗絕對棒極了!客房佈置精美,並配備各種舒適設施。從豪華的床到現代化的設施,我感覺就像在家一樣。早餐很棒,有很多美味的選擇,讓我的一天有了完美的開始。該酒店真正的特別之處在於其位於市中心的位置,但周圍環繞著鄰近公園的自然寧靜。早上,我一打開窗戶,呼吸新鮮空氣,就能聽到鳥兒嘰嘰喳喳的叫聲。我在盧塞恩逗留期間的一個特別亮點是 La Cucina 餐廳的食物,非常棒。我喜歡以黑松露義大利麵作為開胃菜,並以羊排作為主菜。太棒了!至於甜點,我請了自己一份美味的提拉米蘇,真的很好吃,但是馬斯卡彭起司有點太多了,手指餅乾又太少了,不適合我的口味。服務非常有禮貌而且快速。總的來說,我強烈推薦這家酒店。對於尋求奢華、舒適和熱情好客的遊客來說,這裡是完美的下榻之地。我等不及要回來了。非常感謝整個團隊的熱情入住!