盧塞恩酒店-傲途格精選的評論

我們家庭出遊，訂了三間房，對比了很久，這是瑞士住過最滿意的酒店，雖然小房間不多，出入很方便，就在火車站附近，酒店設施很新，如果喜歡創意酒店不要錯過這家，大床房很床品很舒服，洗護都是歐舒丹，對我這種追求品質和有相對潔癖的人來説很不錯👍關鍵是小孩子們都很滿意！

很個性化的小型旅店

離花橋比較方便

地理位置優越。酒店很小而且價格過高。房間還可以。非常有趣的房間裝飾。

很好的員工和服務。

I booked a King or Twin room, but I'm a platinum member and also have upgrade certificates so I requested and was given a lovely upgrade to a large suite. Yay! All great--until I went to confirm I could have two separate beds (almost every king bed in Europe is just 2 twins and I'm traveling with a platonic friend so I didn'tthink this would be an issue). The hotel said I couldn't POSSIBLY have 2 beds unless I paid $130+ PER NIGHT for a rollaway. The rollaway that they have laying around that costs them nothing, particularly since I offered to set it up myself and wasn't trying to add a 3rd person (which is why I'm guessing there's a charge in the first place). Instead of this solution, they downgraded me to a basic Twin room that is tiny and dark and dingy (peeling paint etc) with a ton of street noise. This trip is to celebrate my friend's work accomplishment and I'm EMBARRASSED to bring her to this property, which is in a worse area than the other reservation I booked. I typically choose Marriott because they treat me well (especially now that I'm a platinum member), but I'm seriously questioning that now! It's been just the opposite here. And aside from all that, it's a bad room in a bad location. I wish Id kept my original reservation but of course they wouldn't let me cancel without charging a boatload. Save yourself a headache and book somewhere else when visiting Lucerne!!

If it was possible, I would like to give 0 stars or minus stars, the check in experience was one of the most humiliating experience I ever had. As Titanium member (and Lifetime Platinum member) in Marriott Bonvoy, trust me I have been in many Marriott Group Facility. I used one of the award upgrade to suite room , and get a penthouse suite where we can be three persons, therefore I bring our teenage daughter together in the trip. For 10+ years, Marriott Group hotel has treat us as value members and welcome her despite the booking is not matched. NONE of the Marriott Group hotel has ever charged us extra or even force me to sign a penalty fee ticket for extra person. I was completely disappointed and shocked. The worst is when I feedback it to the hotel, no sign of regret or improvement was found. We just stayed in Renaissance Zürich Tower Hotel, the service and attitude is impeccable, they even told us that she will let hotel that is with a teenage daughter and they take care of the rest. It is very pity, with a better management and team that can handle and treat loyal members, this facility can be a real gem in Luzern. Now it just looks good outside with awful service. Avoid it if you don’t mind to be humiliated.

It’s not a hotel, it’s more like a bed and breakfast without the breakfast. The horror story starts from the poor signage;you might be standing right in front of the hotel, but you will miss it. The flag only says The Hotel and you can’t see the autograph collection anywhere. The bar is non functional, there is no lobby worth the name and the breakfast avoidable. No kitchen is working. So much so, during the rains, they’re rushing out of umbrellas as they only have around 8 of them A highly avoidable hotel

Never go here. Karina is a heartless business operator. As I explained that we need to checkout because we had a hurricane in the Southeast US and I need to go home - she said "maybe a hurricane, but everyone has issues, and we cannot help you" . I was shocked by her response and had to ask her to repeat it and explained again actually happened. Stunning lack of empathy. I stayed over 600 nights in Marriott hotels - this was a first time experience with a GM who lacks any sort of customer service and hospitality... Find another place to go on your travels

酒店採用現代設計，取決於每個人的特定品味，對我們來說似乎不錯，房間很大，乾淨，設施齊全，位置完美，您可以步行去任何地方，酒店工作人員很棒。打招呼，願意閒聊至於價值，我們認為它比酒店的類別及其提供的服務略高一些，但我們知道我們只是在盧塞恩節日期間入住。晚上人們聚集的廣場，窗下還有一個酒吧，這使得噪音持續到深夜。

我不會推薦這家酒店，它在 Bonvoy 積分上的價值特別低。首先，房間簡陋且基本，當然很現代，但又過於現代和平淡。最重要的是，他們沒有空調。正如另一篇評論所指出的，他們沒有空調。儘管酒店會告訴你他們有 - 事實上，我在閱讀其他評論後提前打電話詢問他們，他們告訴我“我們確實有空調” - 他們對空調的想法是通過空調吹到你的房間裡的新鮮空氣這些牆壁控制裝置的通風口什麼也不做，它不冷，也不是空調，你的房間會很熱，這對我來說會導致一個糟糕的夜晚睡眠（我想要的只是一個良好的夜間休息）。我建議您避免在這座美麗的城市停留，並留在 Bonvoy Points 的其他地方（也許是文藝復興酒店）。優點：工作人員很友好，白金早餐很好，而且位置優越。注意：我很少寫評論，但我被他們欺騙住在這裡，告訴我他們有空調，所以我不高興，我應該聽聽我讀過的評論！

2034 年 7 月，我們在 2 個房間住了 3 個晚上。前台工作人員非常棒，他們應該為一家更好的酒店而努力。飯店的基礎設施不適合 Autograph 標籤，對萬豪誤導會員感到羞恥。客房服務房間的淋浴根本達不到標準。尋找該地區更好的酒店。

我是萬豪白金精英會員。我僅提供此信息，因為我通過在萬豪酒店住宿超過 800 晚而獲得此身份。我非常清楚人們對萬豪傲途格精選酒店的期望。這家萬豪酒店非常令人失望。前台工作人員熱情好客，但也僅止於此。雖然我們的房間很寬敞，但淋浴間很小，床單不合身，所以變得凹凸不平，羽絨被也很短。走廊又黑又窄。早餐供應平淡無奇。它缺乏基本的設施。沒有餐廳或酒吧，我不得不穿過公園到文藝復興酒店才能使用他們的休息室電腦，因為這家酒店沒有可用的商務中心。不幸的是，由於家庭緊急情況，我們不得不提前一天離開盧塞恩。雪上加霜的是，我們被收取了 440 美元的取消費。這是他們政策的一部分，並且沒有任何改變。 萬豪酒店把你的名字寫在這家酒店上，真丟臉。

Buon hotel a 200m dalla stazione e dal Kappelbrŭcke. Personale gentile e simpatico. Comera Loft Suite ampia, ma con colori molto scuri, poca luce. Bagno ampio, ma bisogna partare un proprio maniglione o appoggio per persone in sedia a rotelle, sia per il water che per la doccia. Colazione poco chiara. 35 franchi per un buffet povero o eventualmente scelta à la carte. Boh scelta molto discutibile.