Hello there! My name is Erik Mustafin. My Ref: 05461798 I have to say that I had enough patience but now I'm sick of it. First of all, I was cheated by your hotel in Mersin. How it was: I connected with your hotel there to be sure that it has non-smoking rooms with beautiful view. It was a gift for my wife’s birthday. They said that there is no problem with that. At the check-in date I reminded about my wishes, paid for two rooms and got on there. The rooms were for smoking persons; the furniture was dirty. I went down to reception immediately and asked my money back. They said that’s impossible due to me paid with the credit card and only call-center can help me. I called them and they said that I need to wait the answer from the head office. I was waiting for 3 hours, called them back but nobody answered. And I suppose my phone number is still blocked for them. I tried to resolve my problem using e-mail, but they answered me only once, requested some information about payment, I gave all the documents they wanted. After that, they stopped to answer me too. It’s because they have to give my money back but they don’t want to. As I wrote before it was absolutely disgusting and dirty staying there and didn't get my money back at the same moment. I wrote you to help me resolve my problem and I'm still waiting for you answer like a fool. I was pretty sure that an organization like yours doesn't treat like this their clients. In fact, you keep me waiting for more than 5 months, it's unacceptable. I want you to connect me with the CEO because I want my money back. 4 300 turkish lira. You have my dates; I want you to connect with me as soon as possible. Otherwise I will have to make my case public.
對於想要捕捉梅爾辛城市風采的旅客來説,多斯特拉酒店是一個理想的選擇。酒店距離Mersin僅有1000m。酒店位於很便捷到達Tosunoglu Group的地方。從酒店出發可方便前往市內的眾多著名景點,包括Ataturk House Museum、Ancient city of Diocaesarea-Olba和Hz. Mikdat (Mugdat) Mosque。客房內的所有設施都是經過精心的考慮和安排,空調在滿足您入住需求的同時又能增添家的温馨感。倘若您在忙碌的一天後想在自己的客房內放鬆,提供拖鞋和吹風機的客房浴室是不錯的選擇。如果旅客願意,酒店可以提供滿足需求的客房送餐服務。在享受酒店貼心周到的餐飲服務的同時,也別放棄對周邊美味的探索,Meshur Kanal Restaurant、Pizza House(披薩)和Memos Tantuni(西式快餐)也許是可以讓您找到答案的地方。酒店提供的體育和休閑設施,旨在為旅客營造多姿多彩的住宿體驗。酒店配置有會議廳,定能滿足您商務活動方面的需求。24小時開放的前台服務可為您隨時提供訊息,以幫助您探索這個魅力之都。
滿意
95 評價