Staybridge Suites Midland

We always stay in Midland, and we have our fave hotel, but some of our friends talked us into staying at Staybridge Suites. We check into our hotel and went to have supper. When we came back someone was already in our room. We went down to the receptionist and she went up to the room to get the person to open the door and of course they would not open the door. We got moved to another room. I’m so glad we did not put our stuff in there before we left. Our new room was not the same size as our original room. Our bedroom did not have a shower head that was working properly instead, we used a removable handheld hose. The room was clean. AC worked well. Bed was comfortable. Breakfast was good. Plenty of delicious choices.

Assistant manager is not much of a leader, and left her team very short handed! Overall aFailure as a person ! We also didn't get to check in until after 6pm.

Checked in 1.5 hours after check in and room wasn’t ready. When it was ready, we got to room and housekeeping was still in there. The room was dirty. Hair in one bed, gum stuck to a bad. Towels seemed not clean. Overall the room was not clean. Pics make it look better than it is.

Hair on bed spread Hair on clean towels Shampoo dispenser was empty The door to the room was so warped you couldn’t even lock it. No streaming apps on tv Very outdated hotel

There was so many kids running around ding dong ditching in the middle of the night and staff was not helpful. Room was at 83 degrees all night and they couldn’t switch us to another room or help out with this issue!!!

Elevator broken made for longer wait. i was overcharged $198.

Bed comfy and breakfast good but staff was horrible

It smells terrible and the bathrooms are not clean

I did not like how my family was treated for reservations and check in. I booked the two bedroom room for family with young kids. At the time of arrival I was notified that I was the last to check in for the double bed room and was informed that the last double room was flooded and our family had to be placed in two different rooms which was the main issue, it was no call or consideration for me and little kids to consider. They said they check all the teams in first so the older kids from the teams could be priority. They could of split the teams up and allowed the family with younger kids to stay together. Also the two rooms we had to check into were not connected or close. The front desk lady was nice and understanding but just tried to relay the inconvenience from the manager, the manager was supposed tocalle the next morning for the undesired situation and never did call it's three days later, I had to call and no return call back.