慕尼黑慕尼黑東火車站附近的酒店

I'm a tour guide and stay away from home for almost half the year, in hotels. You won't see much criticism from me on online platforms. Nevertheless, this deserves a very negative criticism. I stayed at the Gambino Hotel Werksviertel for two days, April 19th and 20th (of 2023). As I was dealing with my guests who happened to be staying at another hotel, I got to my room late and wanted to sleep right away. I couldn't believe my eyes that an insect had actually run into my bed. But when I lifted the mattress, I actually saw it again and videotaped it. Gambino is a hotel chain that offers a free water and bottle of beer to their customers who opt-out to have housekeeping during their stay. The hotel is said to be cutting back on cleaning staff and passing the savings back to its customers in the form of free water and beer. What a great idea ha!? And the hygiene? ”Well it might not work perfectly; but at least you get your beer for free”... I don't know what you would think but for me I'd rather turn down a beer and water a day but make sure the room, where I live is properly cleaned. As you can imagine, being in the hospitality industry myself, I insisted on speaking to the manager on duty and there was neither a manager nor a supervisor present in the night shift, which was another surprise to me. However, the receptionist assured me that ”he e-mailed my contacts to the manager; so I should expect him to call me tomorrow”. When I asked to change my room, I received one right away. But even this second one, although (thank God) no insects were sighted, was not cleaned properly, either (and I claim this based on the hair and feathers found on the ground next to the baton, which I also photographed). While checking out, I asked the manager one more time and the receptionist told me ”the Manager was very busy but would certainly call.” As you can imagine, nobody called me the next day or ever. For me this hotel is a no-go; by the way, my agency booked me there (meaning I didn't pay a cent to stay; and even then, I wouldn't ever stay here, again). Yet, you would pay money to stay here; I would humbly suggest that you reconsidered.

我們在這家旅舍訂了一間私人房間。房間很乾淨,牀也還算舒適。每張牀都有保險箱和風扇,很不錯。在旅舍風格,你必須*****自己的牀,把毛巾拿下來。我們在啤酒節期間去了,所以很忙可以理解。工作人員似乎在吵鬧的遊客中盡了最大的努力。他們有一個腕帶系統,以確保進入旅館的人實際上有房間。啤酒節前,共用浴室很乾淨。然而,在糞便和嘔吐物覆蓋後(再次,工作人員似乎在當時的情況下盡了最大的努力)。公共廚房儲備充足,公共區域是滿足新人的好地方。洗衣房對於酒店的大小來說有點小,但我們設法得到了一些負載。早餐有點不足,所以我建議在支付之前檢查一下。位置很有趣 - 有很多事情要做,靠近火車站,但絕對不是歷史性的慕尼黑。

非常好,但是足夠多的問題可以擊倒一顆星。很多好東西非常乾淨,現代的房間。很棒的淋浴。良好的燈光。舒適的牀。很棒的早餐,有煎蛋卷可以點。你可以想象到的各種牛奶(雖然除了,奇怪的是,我們找不到新鮮的-我們認爲是 UHT!)。14樓的健身房很棒。互聯網閃電很快。工作人員很友好,當你和他們在一起時,會給予你充分的關注。問題。員工人數不多。例如,結帳時只有兩名員工,其中一名在打電話......然後另一個無法繞過一個問題,一對夫婦在網上查詢,所以必須得到第一個幫助。當一個地方出現這種情況時,入住和退房應該快速而光滑。它不是。餐廳里人手不足:我們預訂了一張桌子,但被兩個負責酒吧和桌子的工作人員忽視了。很多桌子和等待很長時間才能坐下。需要更好的訓練:至少問候和感謝等待的客人。餐廳的食物還可以。房間裏:無法進入在線酒店目錄:接待處並沒有真正理解這個問題,併發送了一個備用遙控器給我們,然後猜測可能是一個軟件問題。插座上沒有USB接口,也沒有可以貸款的接口(你可以明顯地購買)。(提示:實際上電視的背面有兩個USB接口!他們費勁地夠到,但是可以做到,而且他們一夜之間就充電了)。

含早餐的，早餐豐富很不錯。進門側麪有個小料理台，麻雀雖小五臟俱全，鍋碗瓢盆洗碗機都有。停車場就是寫有大大的hertz的那個停車場，酒店標誌比較小沒看到，取車那天才發現。我們停錯了，停到了緊挨着的motel 1的停車場，不過去motel 1 交停車費時，前台熱情的小哥哥說沒關係，交了停車費給了出門票，停車費比酒店指定停車場還便宜幾塊

啥都好，就是太難找。不過不是酒店的錯，是谷歌抽風。 出發前我看到是一片工地，特意再上攜程看了看開業時間，2019年，以為是谷歌更新不及時。 等我晚上一個人背着一個大包，被導航指引到了一片荒地時，感覺上演了德國版聊齋。打車？沒有。Uber?定位不準怎麼叫？內心崩潰不已。周圍幾乎沒有行人，給酒店前台打電話，也一時難以定位。絕望的時候看到兩個老太太，趕緊過去詢問，結果她們就是住店客人，頭天也經歷了同樣的事情。 提醒兩點，如果你是用谷歌導航：第一，東站下車不要出站，走地道，否則你會發現讓你轉彎的地方沒有路，像路的地方永遠走不通；第二，地道出來左轉走二三十米，第一個路口右轉，然後，重點來了！導航讓你右轉，往摩天輪方向的時候，別理它！繼續前行一兩百米，路的盡頭左轉，豁然開朗，就是酒店的位置！

The place is nice as a family, has 2 rooms and a kitchen. But the sofa is basically unusable as it's so uncomfortable. The beds are way too soft and the mattress topper keeps sliding down and you have a lot less bed. Pillows are also very flimsy. Kitchen is ok. ”Sharp” knife and scissors don't cut. Washing machine but no place to hang clothes. NO HOOKS IN THE BATHROOMS. All your towels will stay crumbled somewhere. So much room for improvement and it wouldn't even cost that much.

假日酒店一貫風格，設施齊全，服務周到。 作為城市中心酒店，早餐相比起其它城市的豐富，有熱菜。接待旅行團，相對早餐嘈雜、混亂，人很多，用餐集中。 離景點瑪麗安廣場步行1.5公裏左右，大約步行25分鐘。 存車在旁邊的公共停車場，一天20歐元封頂，在停車場內機器上繳費。 由於周末入住，價格不合適。早餐另外收費。 入住必須得15點，可以存放行李，服務一般吧。

首先,我很抱歉在這裏失去了我的筆記,上面寫着很棒的工作人員的名字,但非常感謝來自肯尼亞的了不起的年輕女士,她爲我們辦理了入住手續!真的很友好,幽默感很強,絕對適合房子前面。來自意大利的年輕女士和正在訓練的年輕人一起,只是笑得很開心,這三個人都很聰明,從一分鐘起你就感到歡迎!房間現代,裝飾精美。舒適的牀,大量的衣櫃空間。很棒的浴室,庫存充足,很棒的步入式淋浴!早餐豐富,一流!你挑不出毛病!不錯的酒店酒吧,他們會讓您成爲一個很棒的“老時尚”,你可以坐在那裏,看着世界舒適地經過!酒店距離一個美麗的林地公園有兩分鐘的步行路程,那裏有一個啤酒花園,周圍有一些非常好的餐館。當地交通停在外面,或者乘坐25歐元的出租車前往主要景點。我們對慕尼黑印象深刻,我們只來這裏參加斯普林斯汀音樂會,但它是我們返回的城市,當我們這樣做時,這家酒店將成爲我們的第一站。完美!工作人員創造了這個地方,謝謝大家!

I had the misfortune of staying at this hotel from 10 October to 15 October . During my stay, I encountered a number of unsatisfactory service levels. First, I could not proceed check in at 3PM and took almost an hour to complete even thought I had a confirmed reservation with my reservation printout. When I asked the reception staff on duty about the reason of the delay, they said it was because the reservation system was down but they could actually find my reservation from the tray on the front desk! Second, when I entered the room, I realized there are dusts inside and dirt on the outside of water kettle; also, mold is found at the ventilation in the toilet. I asked for a clean kettle before noon on the 14 Oct before I left the hotel for lunch; and when I returned my room at 5PM, the same dirty kettle was still in my room. I have brought the dirty kettle down to reception and ask again for a clean one. Staff on duty refused to change for me until I insisted a clean one is a must. I don't think their staff treated my request seriously. Third, as we all know the deposit of empty plastic water bottle can be refunded from supermarket in Germany. I have placed 3 empty bottles on the desk, not in the bin from the 1st day of my stay. When I returned to my room on the 3rd day, all empty bottles were gone while the trash in the bin were still there. Lastly, according to their laundry service request form, regular laundry (NOT DRY CLEANING) service is available from Mon to Sun 8.30AM-7.00PM. I have placed my order with the form completed as ”Laundry Service” before 8.30am on 15 Oct. Nothing has returned until 7PM. I was told by the staff on duty the information about service time on the form is incorrect for more than a year. She did not offer any help. She just kept asking me why the staff did not tell me no laundry service on Saturday in the morning. Her attitude was so bad and kind of blame on me. There was no customer service at all. I am sure this is my worst hotel stay experience so far. I am extremely disappointed from this bitter experience.

羅森海姆斯塔德特酒店（HST）在很多方面都非常適合旅行者。 。 。我肯定會再選一家酒店。 位置超級方便。它位於Ostbahnhof對麪。剛剛超過30分鐘。 U-bahn站就在酒店門外。 U 5在Odenplatz（最靠近旅遊景點）和Hauptbahnhof（一日游的火車站）都停靠。酒店周圍地區是許多可愛的麵包店，餐廳的住宅區。附近還有一個聖誕市場（羅森海默廣場附近）。這是一個30至40分鐘的步行路程，如果您想要更長的步行時間/騎車路線，它靠近英式花園的東岸。與中央火車站附近的酒店不同，該地區沒有脫衣舞俱樂部，**等的惡作劇。 房間很好。它很小-有點白但是很舒服。我有一個Orleansplatz的視圖（雖然看不見很多，但仍然是一個視圖）。房間裏有您需要的一切-行李架，最容易使用-使用我所見過的保險箱，壁櫥空間，良好的照明/暖氣。無線網絡在我的房間工作得很好。床罩看起來不多，但非常舒適。 工作人員是超級。他們提供免費的飲料和小吃（燒烤籌碼，Orangina yum！）-一天結束時會很不錯。 我在冬天在那裡。價格很棒。 唯一的麻煩是噪音。幸運的是，救護車警報器衹在白天很常見。與鑰匙卡相比，酒店還擁有老式的老式鑰匙（重量很大）。