曼徹斯特假日酒店 - IHG 旗下酒店(Holiday Inn Manchester - Oldham)

The room was clean, the bed was comfortable. The staff were friendly at reception and in the breakfast room. We attended the NYE event and although I had requested to be seated with friends, this was not the case and we had to move tables and chairs around. The buffet food was ok although I think there should have been more set out as I queued for 40 minutes to get food. We were also amazed to be told, by a member of staff, that we could only have one piece of cake. At £50 per ticket we found this disappointing.

worts experience , no staff to follow up on my issue with poop on the bed sheet and spider in the room

在飛往曼徹斯特的航班晚點後，我在飛往東北部的途中在這家酒店停留。 抵達後，我注意到那裡正在舉行婚禮，外面有很多喝醉的人在外面閒逛，但裡面沒有工作人員幫我辦理入住。 10 分鐘後，他們終於來幫我辦理入住，但提供的信息很少，甚至沒有告訴我去房間的方向。 然後從凌晨 12 點到凌晨 3:30 左右，醉酒的客人不斷大聲喊叫、咒罵和撞門（我猜是婚禮派對上的聲音）。 3點30分左右就停了，早上6點左右又開始了！ 這時我放棄了任何睡覺的機會，離開了——經過一個再次空蕩蕩的接待台（所以沒有辦法抱怨），讓我不得不開車三個小時回家，沒有睡覺。 如果你真的想睡覺的話，建議你在周末不惜一切代價避開這家酒店，因為牆壁必須像紙一樣薄！ 如果你決定這樣做，不要指望任何工作人員會在場抱怨……這絕對是我有史以來最糟糕的酒店之夜。

Booking was for myself and my partner coming to visit for two nights to take my son out for his 16th birthday who now lives in Manchester. I had booked room and payed upfront for two nights. £150 I was not asking for a refund just a change in dates. The Reason being for my needing to change dates a staff member at my work has developed covid so until I had negative pcr test I was to isolate and could not travel up from Isle of Wight to Manchester I Tried to call hotel 20 times over a 6 hour period no answer. Sent multiple emails explaining the issue. Eventually got a email back saying dates could not be changed. It was none Refundable and no changes to dates could be made. So I was going to have to re book and pay again. I replied asking manager to call me. … no response no phone call. Again no answer on the phone ! Wont be booking with this company ever again. We will be using another company of hotels to stay when we visit my son which will be at least 4 times a year. You have lost my custom and my family and friends. Hopefully anyone seeing this will see what a unkind and uncompromising hotel it is. !

We had an awful nights sleep due to a buzzing noise that was either in or just outside the room. The whole room and bathroom was dated and despite being clean the overall look was dirty.

Room was okay but lamps didn’t work. Shower pressure was terrible . Could not adjust the height . TV didn’t work no signal

Lovely renovated room, friendly staff. Would definitely recommend and would stay again if in that area again.