金邊輝盛凱貝麗酒店的評論

來自住宿之回應: Dear Valued guest,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We apologize for the inconvenience caused by our hotel's location being a bit far and the limited dining options in the nearby area. We understand that this may have caused some extra effort for you to get around. However, we're glad to hear that our rooms were spacious and clean, meeting your expectations. We also take note of your comment about the bathroom having a slight odor and will take immediate action to address this issue and We appreciate your honesty and will strive to improve our services to better meet your needs.We look forward to welcoming you back soon!Best regards,Soklida ChounGuest Service Supervisor

來自住宿之回應: Dear Valued Guest,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We are thrilled to hear that you enjoyed our service and felt well taken care of during your stay. Your kind words inspire our team to continue providing exceptional service to all our guests. We look forward to welcoming you back soon!Best regards,Soklida ChounGuest Service Supervisor

來自住宿之回應: Dear Guest.Thank you for your review, We're glad you enjoyed your stay with us in Phnom Penh and appreciated the convenience of our location. We're proud to be situated near many delicious restaurants and cafes, and we're happy to have been able to meet your expectations.we look forward to welcome you to Capri by Fraser Phnom Penh in the near future.Best regardsKoy KolRoom Division Manager

來自住宿之回應: Dear Valued Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you experienced during your stay. We are truly sorry to hear that the room did not meet your expectations, particularly with the musty smell and noisy air conditioner; these are important aspects of comfort that we strive to improve. We take your comments seriously and are looking into solutions to ensure a more comfortable environment for our guests. I appreciate your comments regarding the breakfast service, the limited fruit options and your concerns regarding the staff's attitude. It is certainly not the standard we aim for; we value customer service as a priority, I will address this matter with our team to ensure a more welcoming atmosphere and to enhance a better experience for all our guests. We sincerely appreciate your feedback and hope to have the opportunity to serve you better in the future. If you decide to give us another chance, please reach out to us directly so we can ensure a more pleasant stay. Sincerely, Soklida Choun Guest Service Supervisor

來自住宿之回應: 親愛的 Jesper， 非常感謝您花時間為您最近入住金邊輝盛凱貝麗酒店式服務公寓寫下如此正面的評價。我們很高興聽到您在我們這裡過得愉快，並且您房間的位置、清潔度和舒適度滿足您的期望。再次感謝您推薦我們的酒店。我們期待您下次再訪，享受愉快的住宿體驗。謹致問候 Koy Kol 客房部經理

來自住宿之回應: Dear Valued Guest,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're thrilled to hear that you found our rooms clean and cozy, and that our staff provided you with friendly and attentive service. Your recommendation means a lot to us, and we look forward to welcoming you back during your next business trip to Cambodia!Best regards,Soklida ChounGuest Service Supervisor

來自住宿之回應: Dear Kurttsui,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're thrilled to hear that you enjoyed the cleanliness, service, and decor of our place.We strive to provide a comfortable and convenient experience for our guests, and your feedback truly motivates us. We look forward to welcoming you back soon!Best regards,Soklida ChounGuest Service Supervisor

來自住宿之回應: Dear Valued Guest,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're delighted to hear that you enjoyed our convenient location in the city center, making it easy to explore nearby attractions like the river and the palace. We look forward to welcoming you back soon!Best regards,Soklida ChounGuest Service Supervisor

來自住宿之回應: Dear Aaxiansheng,Thank you for sharing your review of your stay at Capri By Fraser Phnom Penh! We're thrilled to hear that you enjoyed your stay and appreciated our front desk service.We understand that the room size may not have met your expectations, and we will take your comments into consideration as we strive to improve. We look forward to welcoming you back soon!Best regards,Soklida ChounGuest Service Supervisor

來自住宿之回應: 親愛的張凱琳： 感謝您的好評。我們很高興得知您發現我們的飯店設施很新且維護良好，並且您喜歡房間的清潔和舒適。為客人提供滿意的服務始終是我們的目標。我們也很高興聽到您發現我們的位置很方便。 我們感謝您的回饋，並期待您將來再次光臨。 此致， 科伊科爾 客房部經理

來自住宿之回應: 尊敬的貴賓。 感謝您對近期入住金邊輝盛凱貝麗飯店式服務公寓的回饋。我們很高興得知您發現我們的設施新穎且現代化。 至於您對金邊安全局勢的擔憂，我們理解您的擔憂，但我們向您保證，我們的飯店位於安全區域，有 24 小時保全。我們始終建議客人在遊覽這座城市時採取必要的預防措施，但我們相信金邊總體上是一個安全的遊覽地點。 再次感謝您的回饋，我們希望在不久的將來歡迎您回到我們的酒店。 此致， 科伊科爾 客房部經理

來自住宿之回應: Dear Valued Guest,Thank you for your review of your recent stay at Capri By Fraser Phnom Penh! We're glad to hear that you had a generally positive experience, despite finding our room size a bit limited.We've taken steps to ensure that our rooms are still comfortable and well-equipped for our guests. We hope to welcome you back soon.Best regards,Soklida ChounGuest Service Supervisor

來自住宿之回應: Dear Kwing Po,Thank you for taking the time to leave a review of our hotel. We're glad to hear that you found our rooms to be clean and tidy, and that our location was convenient for you. We take pride in offering friendly and helpful service to all of our guests. Thank you for choosing to stay with us, and we hope to welcome you back again in the future.Best regards Koy KolRoom Division Manager