We stayed at Viva Maya by Wyndham from September 19 to 25th 2024 for our honeymoon. This was my first trip to Mexico and my wife had been to Puerto Vallarta previously. I’ll start with the good: 1. Live entertainment: The nightly show at 9:30pm was good more often than not. Our first night was a game show that didn’t do anything for us, but night two was a dark circus theme with acrobatics and was amazing. It was the high-point of the week, entertainment wise. Just prior to the circus show, the lobby had a live guitarist playing covers of well-known songs from the last 40 years. He was fantastic. I’ve been thinking about guitars ever since, I wish I got his name. 2. Neftali at the lobby bar was great. Always had a smile on his face, happy to serve us, and happy to recommend drinks. 3. The beach was top notch. It was clean, and well kept, and you could walk out a good distance before it got too deep to stand. Lots of places to sit, though finding shade wasn’t always very easy. The not so good: 1. Drinks were super weak and inconsistent. I don’t really drink at all and am quite a lightweight as a result. I think the night with the guitar player and circus I must have had 10-15 drinks, and while buzzed a little, it quickly faded. That many drinks should have had me on the floor. I don’t think I could have ingested enough liquid to get drunk enough to let loose and have fun like I hoped. Whether at the café or one of the bars on site, the drinks seemed to change depending on who was making it or what day it was. We were never quite sure what we were going to get, but they were generally pretty good, just inconsistent. 2. Jonathan at the front desk was completely disinterested both when we checked in and checked out. I wasn’t expecting a red carpet, but a “Welcome to Mexico” or “Thank you for coming to Viva Maya” would have been nice. I had emailed ahead to try to book the honeymoon package and there was no mention of it. When we tried to get a late checkout as our flight was delayed 4 hours by Hurricane Helene, we were told it was not possible as it would have to be arranged 24 hours in advance. He didn’t even look to see if the room was booked. Not a smile, not a goodbye, just took back our bracelets and sent us on our way. 3. Regarding the Hurricane, I can appreciate that it wasn’t predicted to hit the resort area with any real force, but we learned later that there was a hurricane warning for the area. We heard nothing about it at any point. There were no warnings from resort staff, or flyers under our door advising of what to do in case of emergency. It was like nothing was happening at all. We would have had no idea what to do if it did hit us hard. 4. We tried to do laundry one day. We reached out at 9:30 to ask, and they said they would send someone over right away to pick up our laundry. We immediately flipped the do not disturb sign around so that they would knock
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