普拉亞德爾卡曼Zona Comercial Paraiso Playa del Carmen附近酒店

This new hotel is in a great location, within walking distance to 5th Street, the beaches, and the local community. A+ for location! There is also a beautiful and expansive supermarket right under the hotel to get whatever culinary needs you require. We were upgraded to a balcony room as Bonvoy Titanium,.The price point of the Aloft was also a value, and it is a good bargain in using Marriott Bonvoy points. Javier that checked us in was lovely and gracious, and all staff were pleasant and professional. Aloft is an unusual hotel--one that wants to be a wanna-be hip W Hotel and also a Fairfield Inn for Gen Z'ers. It didn't do either very well, unfortunately. The staff wanted to do well, and perhaps there are still newly opened growing pains that will be worked out. Housekeeping was promised daily, but on 3 out of the 5 days we had to call Housekeeping after returning from the day;'s activities to service the room (which they did right away when called) but this was a big fail. The purified water dispenser in the nice gym was often empty. And generally the upkeep of the hotel is not or was not a priority. It's nice and new and ”hip looking” but metal surfaces and walls by the pool on the 4th floor are rusting already, and little bits of trash on the hallway carpeting remained for the 5 days which showed they didn't vacuum the common areas as often as should be. Room A/C and common area A./C were great! 4th floor pool has city and sea views in the distance and we could often see Cozumel and the cruise ships anchored there in the far distance on most days. I wanted the stay to be great, but it was good.

這家酒店很好，床很舒服。自助早餐很棒，服務也很棒。有一個女服務員，名叫弗爾妮斯（Verynice），她是微笑最好的最好的女服務員。家政服務也很棒，我的房間總是打掃得很好。我有一個漂亮的陽台，可以俯瞰街道，並且在早晨，這裏很安靜。 。 。但。 。 。如果您想安靜與和平，這不是您想要的酒店。如果您想要響亮的音樂和屋頂游泳池，可以變成喧鬧的酒吧和舞池，直到中午或以後，那麼這個地方適合您。我當時在四樓，有時走廊裏有喝醉的女孩大喊大叫。整個晚上的大部分時間裏，人們都會聽到泳池音樂的重擊聲。它並不太麻煩，但是除了您必須付費的水療中心之外，沒有其他地方可以在酒店內享受安靜的體驗。管理層未解決或解決的另一個問題是我們安排從機場接送並送至酒店的交通。情況如此混亂，找回行李等了一個半小時后，我決定付錢給出租車，不再找私人護理來接我們。當我們開車去酒店時，我接到汽車公司的電話，責備我離開了那裡。我在多個航站樓（坎昆機場不小）尋找這位駕駛員時，幾次打電話給Reef 28，每次被擱置15分鐘，沒人幫我。該酒店從未解決此問題，而這種差勁的客戶服務反映在Reef 28總經理身上。

真是太不可思議了 特殊位置,工作人員非常快和微笑。 美食是美食!

I would not recommend this hotel. There was no water supply in the room and electricity supply in the communal area (which means no lift) for our last night of stay. We have to carry our heavy luggage down the stairs at check out. Receptionist promised to refund the money for the last night, but our booking agent said the hotel is not reachable as they never reply to phone calls or emails, so our refund request is still on hold. The hotel committed to proceed with our refund immediately but obviously this is not the case. I am really disappointed with my stay.

這是一家非常不錯的小酒店,服務特別好。我們每次在Playa del Carmen都住在這裏。您在這裏感覺如此舒適,以至於您真的感覺像家一樣。這是我們第五次入住,我們住了8天。酒店地理位置優越,距離海灘步行5分鐘,距離拉昆塔大道兩個街區,那是卡門廣場的中心,到處都是餐館、酒吧和咖啡館,但儘管如此,酒店還是很安靜,環境也非常放鬆。而且這個地方在您考慮卡門廣場的價格時很便宜。我們強烈推薦它!

酒店外觀還可以，早餐OK，但是不覺得是四星，三星差不多。而且超級潮濕，連浴室裏放的紙巾都是濕的，就是手摸着濕乎乎的感覺。整個房間一股潮味，聞着很不舒服。服務還是不錯的，洗手池堵了，打電話不到十分鐘就有人來修。

這個酒店的地理位置簡直稱得上是人間天堂。房間：很優秀。人很獨特。這是我有史以來最棒的假期了。服務非常好。從前台，門迎客房，餐廳服務，設施（交通方面）海灘工作人員，每個人都讓我和我的家人感受到了獨一無二的到位服務。阿瑪迪斯，貝爾的服務和加布裏埃爾的運輸給了我們最獨特的經歷。我還會和我的家人在來這裏嗎？絕對會的！

在他們訪問墨西哥時,我爲家人預訂了房間,在郵件中,他們要到凌晨3點才能入住。他們在另一個城鎮參加婚禮,因爲距離太遠,所以無法晚點入住。因爲已經是午夜,而且他們知道離酒店只有一個小時,所以他們多次打電話給酒店,因爲溫德姆說,如果您計劃晚入住,您可以直接與酒店進行特殊安排。沒有人回答!他們凌晨3點之前到那裏沒什麼大不了的。他們最終爆胎了,而且花了很長時間才得到幫助修復。再次,來自另一個國家的訪問。沒有人再回答前台。我直接打電話給溫德姆,他們試圖打來...沒有人回答。我的家人凌晨3:10到達那裏,被拒絕!再次,已經預訂了2間房間。他們經歷了很多,卡住了。預訂部說他們無法幫助我,只能在早上打電話直接與溫德姆客戶服務部聯繫。好的,但是我的家人呢?幸運的是他們找到了附近的一家隨機酒店,並剛剛入住。他們有一個年長的女士和他們一起有健康問題,不得不處理一個一開始甚至從12am-3am根本就沒有在前台回答過的人。甚至在溫德姆預訂時也沒有。我肯定這個地方很不錯,但我很生氣,因爲我去過遍地的旅館,知道可以住宿,我打算堅持住希爾頓酒店。

真的很可愛的住宿,餐廳的工作人員特別友好。華麗的度假村,有兩個海灘和漂亮的游泳池 - 酒店餐廳的食物很棒,所以我們每晚都在那裏愉快地用餐。