Our selection was influenced by taking a subjective look at online customer reviews in parallel with the hotels own self marketing. We assumed from our research that a 5 star vacation would be presented, being that's what we paid a premium for, however unfortunately the Hotel failed to deliver the 5 star standards they marketed on this occasion. The hotel is situated within a quaint residential area located on the hillside presenting a 5 minute downhill walk to local bars and restaurants, albeit a further 15 minute downhill walk will take you to the popular marina area. The Hotel overall is well presented, relatively modern and clean. The foh, house keeping and waiting staff are attentive and friendly. There is a modern restaurant with stunning sea views that hosts a decent breakfast every morning, albeit its not open most nights and so expectations of embracing 5 star cuisine at this venue needs re-evaluated as you can eat better and for less elsewhere which isn't what we expected/wanted! The pool and lounge area is an adequate size for a boutique hotel, albeit the layout and attempted vibe might not meet the overall client/family balance you'd want but that's subjective of course. Whilst the hotel offers a varied range of suites and rooms, I can only comment on our own individual room experience - this was a deluxe suite. In simple summary, the room was well equipped, bright and spacious however the furniture and seating was tired/damaged and our bathroom had a significant damp issue which resulted in daily deep cleans and paint overs - the fragrant smell of sun lotion was surpassed with bleach and paint daily, but we got to know the maintenance man. Incidentally, an alternative room was offered on the 6th day of a 7 day vacation which was not acceptable, and latterly followed by a deferred 1 night free stay being offered as compensation, albeit we'd have to pay a premium to fly back and stay longer - Go figure! Whilst we where disappointed, we still embraced our holiday and so without contradiction - this is a lovely Hotel. Whilst on this occasion unfortunately the experience did not deliver on what was marketed and sold as 5 star, maybe we where the exception to the rule. That being said and as much as we where accommodating and understanding with the hotels circumstances, we should not have had to invest so highly when the hotel acknowledged their failures and misgivings. A failure to simply deliver expectations is primary, or make good, especially when its acknowledged you've not met the standards you market at 5 stars. Unfortunately in-action didn't match the ambition and so hopefully there are no more exceptions to the standards you claim.
滿意
67 評價