Overall, the hotel was beautiful and conveniently located within walking distance to several good restaurants and the Mayo Clinic. The room was very clean and nice. For the most part, the staff were very kind and helpful (including valets). When we were initially checking in, after being given our room key, we decided to just double-check with the front desk person if the room we were given was next to the elevator. For noise reasons, we typically ask to be away from the elevator. The person (I think the front desk supervisor) replied "yes it is" and when we asked if we could be in another room instead, he said "next time if you have a preference you should note it on your reservation." This made us feel like it was our fault we were put in a bad room instead of simply saying "it is, but I'm happy to put you in another room instead." He did put us in another room which was nice. However, it just left us with a bad feeling as if we were in the wrong for asking for a quiet room. I have personally worked at the front desk of a hotel and have had plenty of people be straight-up rude to me, but I did my best to still be kind and calm. What we asked was a simple request and we felt we were met with rudeness. I also used to try and put people in the best room available when I worked at a hotel, as I wanted them to have the best possible experience. The hotel appeared to have a low occupancy and it was mid week, so a room away from the elevator seemed like a small ask.
翻譯