As a customer who recently visited Riverwood Retreat Pench, I must say that my experience was far from satisfactory. I had high expectations for my stay, but unfortunately, I was deeply disappointed. This was primarily because of the behaviour of the front desk staff being led by the property manager. The staff seemed indifferent and unresponsive to guest needs. They lacked etiquette and I truly feel they need serious lessons in hospitality. They need to shed their ' We dont care' attitude'. Furthermore, the facilities promised on their website were either unavailable or not as advertised. The swimming pool was not properly maintained and had a murky appearance, making it unappealing for use. There was moss all over the pool floor. The recreational activities mentioned were not well-organized or properly maintained. The value for money was not justified, and I felt disappointed with the overall experience. I would not recommend this resort to anyone seeking a quality and memorable experience.
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