首爾樂天酒店(Lotte Hotel Seoul)

Hotel is conveniently located (Airport shuttle 6701 stops at Lotte hotel) and connected to Lotte department store/ mall for those who love shopping indoors. t is also connected to many underground shops and a short covered walk to MyeongDong for even more indoor and outdoor shopping. Plenty of restaurants and eateries to choose from too! The buffet breakfast has a wide selection of Korean and international spread (including desserts) for 75000 won per pax You should at least try the buffer once! Room was a little dim for writing and reading but if you are there for relaxation, it shouldn't bother you too much. Oh, bring your own toothbrush and toothpaste as they are not provided. But they do provide daily bottled water.

Nearby myeongdong shopping area. Hotel is attached to the mall and duty free shop. Breakfast spread is amazing with lots pf choice.

excellent service

I recently had an unfortunate experience at Lotte Hotel Seoul in Korea, which I feel compelled to share. From the outset, the staff were notably rude and lacked emotional intelligence. Despite the hotel's grand scale and luxury status, the personnel failed to provide even basic levels of courtesy and service. This was evident when I arrived at 6 am to an empty lobby, yet still received no meaningful assistance from the concierge or receptionists. Instead, I was repeatedly directed to the bell desk for any inquiries, a stark indication of the staff's unwillingness to help or address guest questions. Adding to the frustration, the hotel's check-out policy is strictly enforced at 11 am. When I requested a slight extension or assistance, my requests were dismissed without consideration. The indifferent attitude of the staff made it clear that guest satisfaction was not a priority. The hotel's sheer size and vast lobby, while visually impressive, contributed to a lack of personalized service. The impersonal atmosphere did not justify the high prices paid for accommodation. The reception and concierge services were particularly disappointing, consistently providing the same unhelpful response. Ultimately, the lack of assistance and poor service led me to move to the neighboring Le Meridien, a five-star hotel where I received the attentive and professional service one would expect at this level of accommodation. Based on my experience, I would not recommend Lotte Hotel Seoul to travelers seeking a welcoming and responsive service environment.

とても素敵なホテルです。室内が綺麗で景色も良くまた行きたいホテルです。駐車場が混んでいたのが、すぐに出来なかったのが残念でした

Perfect hotel for our first time in Seoul. Staff and customer service were first class. Hotel facility was amazing!

크리스마스 시즌 롯데호텔서울 호캉스 후기 숙박일자 : 2022.12.02-12.03 (1박2일) 슈페리어트윈 30만원 후반대 ~ / 조식 라세느 1인당 4만원대 check-in 오후 3시 / check-out 오후 12시 수영장, 체력단련실 무료 이용 가능 (수영모 필수), 사우나 유료 주차무료, 로비와 엘레베이터 공간 포토존 (크리스마스트리) #호캉스 #호텔추천 #크리스마스 #핫플 #이색숙소 #서울여행