HONESTY BEFORE our arrival would’ve been preferable to check in! Our hosts knew the air conditioning on our floor hadn’t worked for a while. A balcony was part of our booking & we travelled across the island for a special occasion. We’d stayed a while pre-COVID19 so confidently looked forward to this visit. We were told there were NO other rooms available as they were “fully booked" BUT we observed during our stay the car park was thinly occupied. A fan had too short a flex to feel its breeze & we were told to keep the curtains drawn to keep out the heat meaning a darkened room with no promised view! I contacted *********** & the young man was kind & helpful. As we were "on site" he suggested we try again with the manager. Reluctantly & with repeated reference to us having booked (unknown to us) a "standard" room, Gaby took us to another room (having questioned how much we might have disturbed the 1st room). We helped with the swap to ease the situation but it was not well managed & lacked graciousness. The 2nd room had a small high window... truly not as good as popular, large UK hotel chains. It was less attractive, dull & frugal… just 2 teabags per room (though, when requested, we were given more). The dry bathroom floor oozed up water between the grouting when walked on so there’s presumably a puddle of stagnating water underneath. As a result of the chat with ***********, communications with reception & the move, we were unable to “dress” for dinner. It’s hard to compliment the meal. The pasta main with “green asparagus spears” was so bland & I had to search for 3 tiny lengths of Asparagus!! In 6 weeks on Mallorca this rated as the poorest quality meal across a whole range of dining! We’d hoped to enjoy our stay but it was an endurance of disappointments so we checked out early, not using the pool facility or taking a walk down to the shore as we’d intended. On the few upsides (this time) ...... Location is fantastic which is one reason why we returned there after 2 year COVID break. Views are also beautiful (if you can see them) Breakfast was fresh & attractively presented. Vicente at the evening meal was gracious, attentive, efficient & lovely. Tomeu on reception at check out (and during email contact) was also personable, friendly & helpful. Vicente & Tomeu are assets to the Hoposa in Deia and good ambassadors to the hotel group. Without them our stay (very sadly) would be all negative I'm afraid.
翻譯