提供 Spa 服務的第比利斯酒店

Lovely hotel, but charged twice — still waiting for a refund Labirint Pool is a lovely hotel. It was comfortable, and I really enjoyed the property itself. Unfortunately, an unresolved double payment has overshadowed my entire stay. I stayed from September 22 to 24, but my Trip.com booking showed October 22–24. I had already paid USD 94 through Trip.com. The owner, Zaza, told me there was a problem with the booking dates and asked me to contact support to change them. I spent around three hours dealing with support and trying to resolve the booking issue instead of enjoying my holiday. Despite my existing payment, the owner insisted that I pay again. I felt pressured into transferring an additional GEL 250 to a Georgian bank card — approximately the same amount as my original payment. I have completed all the refund requests and followed every instruction Trip.com provided. Yet I have received no refund from Trip.com, and Zaza has not returned the additional payment either. This is completely unacceptable. I paid twice for one stay, and I am still spending my time chasing my own money. This has caused financial hardship and unnecessary stress. I am asking Trip.com and Zaza to resolve this immediately, coordinate with each other, and refund the duplicate payment. I should not have to keep submitting requests and repeatedly asking for my money back. The hotel itself was excellent, but the handling of this payment issue and the lack of a refund have been deeply disappointing. Please return the duplicate payment promptly and bring this exhausting situation to an end.

電影人真是太美了!地理位置優越,附近很多設施,離Vinzfactor不遠,伊斯坦布爾酒店等熱門場所。房間窗口可以看到美麗的愛樂樂團。不尋常的迴歸風格的內部。 房間裏沒有子,而是子,他們只是拿走我的衣服,帶了平滑的)電梯裝飾成陣,一個藍色,一個紅色。走廊上掛着電影海報。不利的是子的衣服,,和頭不舒服。沒有毛巾,什麼小工具,只有牙和刷子。香和。服務很好。早餐很好吃多樣,從來沒問過我哪個房間) 在-2樓的溫泉、游泳池和兩間芬蘭桑拿浴室,有一點熱氣和很多紅燈,但又有電影主題,甚至電影都顯示了) 愛上阿菲夏,想回去

說實話，比奧利度假村是我住過的最美麗、最寧靜、最奢華的地方之一。這裡的一切都超出了我的預期，我可以肯定地說，每次來格魯吉亞，這裡都將是我的首選。 這裡的氛圍無比放鬆，景色令人嘆為觀止，小木屋美麗舒適，設施齊全。從電器和設施到度假村整體的環保概念，每個細節都經過精心設計。 員工都非常棒——總是熱情友善、笑容滿面、樂於助人。食物美味可口，我尤其喜歡度假村內與大自然融為一體的氛圍。這裡甚至還有可愛的動物，包括羊駝和美麗的鳥類，這讓整個體驗更加獨特和特別。 這裡完美融合了奢華、舒適、自然和寧靜。我真的找不到任何不喜歡的地方。 這絕對是我體驗過的最好的度假村之一，以後每次來格魯吉亞，我都會再次光顧。 100/10。絕對出色。 🤍

地理位置優越，早餐美味，景色迷人！ ！ 泳池有點令人失望。 地理位置優越，方便探索週邊地區。 強烈推薦。附近的8000 Vintage很划算。

Пишу отзыв с опозданием, была вначале июля и осталась очень довольна! Несмотря на то, что еще частично завершились работы по ремонту, мне это ни капли не помешало. Сотрудники позаботились, чтобы небыло слышно ни звуков ни запахов. Апгрейдили мне номер с террасой. Очень очень вкусные завтраки! Вежливый и отзывчивый персонал 🫶🏽 хочу поблагодарить за гостеприимство!

房間很好很乾凈，而且房間還有國內插座，這點是讓我非常意外的😀住了3天，前台服務熱情，並沒讓我感覺到任何不適（雖然我英文水平有限），酒店的早餐也很豐盛，適合中國胃！中途有一天去卡茲別克退房把轉換插頭落在房間了，從卡茲別克回來入住時候插頭依然在，特別特別感謝🙏🏻

小而精緻，但這次設施有點遺憾！整體還是很喜歡這家萬豪的，酒店雖然不大，但很精緻，房間裝修和舒適度都不錯，住起來很舒服。位置更是無敵，基本靠走路就能解決很多行程。 不過這次來剛好趕上酒店和周邊在裝修，健身房也沒法使用，需要去旁邊的萬怡使用，多少有些不方便。整體來説，除了這次裝修期間設施受影響，其他方面還是很符合萬豪的品質。

房間夠大，位置距離市區有段距離，第比利斯的出租車真的是很差很差，外國人會亂收費，從機場到達酒店不到20公里收費300拉里，堅持不同意付款，最後付款50拉里，差距真的太大。酒店並不會幫客人解決出租車亂收費現象。表示沒辦法，更大酒店服務不相符。以後可能還是會選擇希爾頓之類的。

前台的姑娘很會聊天，幫我們升級了房型，本來看評論並沒有太多期盼，但是一進房間還是被這落地窗和城市景色給驚艷到了，都不想出門了，晚上的夜景也是很無敵，照片都是房間裏拍的。早餐也不錯，早餐廳的是在露台的景觀也好，很多小麻雀圍着轉等待機會。另外酒店大堂一側的亞洲餐廳味道真的很好，非常推薦！

Positive aspects: The hotel is newly opened, and the room itself is clean and well-maintained. Housekeeping is flawless – towels are changed daily, they are clean and in good condition. The bed is comfortable, Wi-Fi works reliably, and the climate control is adequate (neither stuffy nor too warm). The room is equipped with a TV, though the channel selection is limited (no movie channels such as TV1000). Standard amenities are provided: bottled water, slippers, and bathroom toiletries (mini-soap, shampoo, conditioner, and shower gel), although body lotion, toothbrush, and toothpaste were not available. Breakfast is quite basic, but all items are fresh. I would also like to acknowledge the staff member who quickly resolved an issue with a steamer – she was smiling, friendly, and efficient. 1. Check-in experience and guest information: Upon arrival, there was no warm welcome, no escort to the room, and no luggage assistance. No in-room information was provided regarding Wi-Fi access, hotel services, bar prices, or the schedule of the conference (timing and location). All of this had to be inquired about separately after check-in. Additionally, the front desk had difficulty locating my reservation, which caused unnecessary delay. I stayed at this hotel to attend a conference that lasted from early morning until late evening. Unfortunately, instead of a good rest, I had a terrible experience that completely ruined my stay. 2/ Security issue (a nightmare at night): At around 3 a.m., while I was fast asleep before an important day, strangers walked into my room without any prior notice – they opened the door with their own key card. They were just as shocked to see me as I was to see them. Imagine waking up to find unknown people in your private space. Not only is this a serious breach of security and privacy, but a little while later I was woken up again – this time by a receptionist who came to personally apologize for the earlier intrusion. Instead of handling this in the morning or at least calling first, they woke me up a second time. I couldn't fall back asleep afterwards, and I had to get up very early. 3/ Staff response (dismissive and unhelpful): In the morning, I went to the front desk to ask how this could have happened and what the hotel was willing to offer as compensation for my ruined sleep and emotional distress. The female receptionist gave me a cold, cynical reply: ”We already apologized to you – what more do you want?” and ”You didn't sleep? That's your problem. We said sorry.” This attitude is completely unacceptable in the hospitality industry. She made no effort to understand the situation, offered no solution (be it a discount, a complimentary service, or even basic human empathy). For them, a formal ”sorry” seems to be a free pass for any mistake. Conclusion: This hotel cannot guarantee the most basic things – your safety and a good night's sleep. And the staff clearly don't know how to handle guest complaints except with arrogance and indifference. You cannot get back the sleep you lost at 3 a.m., and the feeling of insecurity stayed with me for the rest of my stay. I cannot recommend this hotel to business travelers or tourists alike. If you value your peace of mind, decent service, and actual safety – look elsewhere. Apologies don't replace quality rest, and the staff attitude here is truly disappointing.