洛斯卡沃斯泳池酒店

They were quite a few problems with this hotel it doesn't match the price point of what was charged. One thing is one day we order tacos and literally needless to say Three of us order tacos in each different taco order we're all horrible. I ordered pork belly tacos. The person that cooked him should be forced to eat them. Pork belly has to be cooked to the point where the fat is crispy this person failed and just left blobs of fats with low quality chewy meat. My friend had some kind of tempura battered vegetable tacos they were needless to say god-awful. My cousin had fish tacos and they were small for the price point. Do not eat here do not drink your drinks or frightfully frightfully frightfully expensive. Another problem with this hotel is that they don't have refrigerators in the regular rooms. Give me a break. Also the swimming pool was hot as Hades. There was nothing to cover the pool and we were there in the month of August and the swimming pool was basically a hot tub Potter even than the actual jacuzzi. It was miserable and people didn't use it. They should a put air conditioning coils in the pool or b invent some kind of covering that prevents it from hitting the sun in direct sunlight. For all intensive purposes that swimming pool was unswimmable. The staff was professional but I would never ever stay there again with so many faults. To call that place the Hilton shows the Hilton in a bad light. How can you charge an amenity fee and not even have a refrigerator in the room give me a break. Also water drains slow in all pipes. Internet was fine I would never buy a drink there they were outrageously expensive. To keep my things cold I had to buy an ice chest and stuck it in the shower. I had to empty it every day and put new ice in to keep my cream cold. Another problem with a hotel is they offer free coffee but only till 9:00 a.m. who the hell wants to get up before 9:00 a.m. to get a cup of coffee. I think it was a money saving technique on their behalf. They also gave me an ice chest to use as ice but the container that they gave it to me wasn't clean was I supposed to put that in a drink? Gross!! Definitely not up to Hilton standards and not at a price point more than $70 total. Their idea of happy hour is 14 or $17 margarita buy one get one free. Insanity I would never pay that much for margarita. I like the art but this hotel is severely flawed

酒店挺小的,似乎人手不足,服務肯定不能證明價格合理 入住過程特別令人沮喪,因爲花了很長時間,我不得不不斷要求更新。當我終於到達房間時,這不是我最初承諾的,直到我到達,他們才通知我更改。(我給工作人員小費,但他給我的房間更差🤬)我試圖升級,但他們報價比旅行社提供的要高7倍。當我要求通過代理升級時,酒店聲稱沒有房間可用,我發現很難相信。 最重要的是,我們不得不要求牙刷5次,然後我們終於在4小時後得到了牙刷。食物服務也很慢,雖然菜餚的展示很吸引人,但味道令人失望。 酒店分佈在一個大的,炎熱的地區,幾乎像沙漠,導航不舒服。唯一的亮點是高爾夫車服務,既高效又樂於助人。

服務非常好。景色很棒。屋頂游泳池和海灘俱樂部很棒。房間很乾淨,基本。我們發現牀即使有羽毛頂也非常硬。不幸的是,酒店有建築,我們被告知不會影響我們的住宿,但肯定會在早上引起很多噪音...砰砰和不斷的砂光開始很早就導致我們起牀比我們早得多希望。

位置非常適合洛斯卡沃斯市中心,一切都在步行距離。 不錯的安靜的地方,方便訪問,如果你決定租或帶車輛,有現場安全停車場。 房間很好,舒適,有不同水平的空間和牀,我們在108,它有2張單人牀,就在游泳池旁邊。 我建議他們花幾美元來改善一些事情,108房間的更長的浴簾將把水保持在廁所區域之外,淋浴窗口的蒼蠅屏幕將有助於防止蚊子。 客房服務非常好,女士們非常細心,房間一塵不染。 他們每天早上都有淡水來補充水瓶和新鮮咖啡,現場沒有餐廳,但正如前面提到的,你正好在市中心,5-10步行到一切。

度假村很漂亮，步行即可到達碼頭。服務很棒，餐廳的食物也很美味。漂亮的無邊際泳池俯瞰海灘！唯一令人遺憾的是他們不尊重我透過 Trip.com 預訂的兩間臥室。由於某種原因，它看起來只有一間臥室。房間裡有 3 個女孩，但我們還是用了沙發床。除此之外，這個度假村非常棒！

這個地方是我的去,因爲業主/投資者在場,在事情的頂端,希望這個地方有一個高端的美學和能量,就像菜單和現場音樂。我得到的印象是,總是有足夠的人來有效地工作人員這個地方,海灘俱樂部一直是一個巨大的好處。我唯一注意到的是工人們喜歡推卸責任或忽略你在等待。對於服務。經理們沒有辦法知道,除非他們真正傾聽互動的進展。我希望他們早點這樣做。對於員工來說似乎很有趣,但作爲顧客,每次有需要時都必須談判是痛苦的。有些員工很棒。他們只是爲推卸責任的人做所有工作

如果你想感覺自己是拉斯維加斯的美國人,這裏是你的地方。在這裏度過了5晚,只是爲了靠近我最喜歡的釣魚海灘。這個地方到處都有響亮的音樂,在房間,電梯,游泳池,花園,簡直太多了。即使在他們的禪宗區音樂中,也正在抽水。每餐的每家餐廳(如果實際上開放)都有1小時或更長時間的線路,因爲無法預訂。我們被分配了“私人管家”,但在辦理入住時見過他一次,再也沒有。這個地方充滿了美國人通常是大聲的美國人,食物非常一般,幾乎沒有正宗的墨西哥食物。這一切都是爲了迎合美國人的口味。工作人員似乎不在乎任何事情,顯然厭倦了與討厭的美國人打交道。價格過高,我永遠不會回來。

他們需要更新自己的APP爲他們晚上的餐館預訂,菜單與我看到的APP完全不同,那些最便宜的飲料,我們試了幾種,全部都很不便宜。食物,他們幾乎沒有菜單上更多的品質,他們非常的員工,所有的超細心和的人。他們與外國客戶對抗國內的不同,我看得很糟糕,這是個好酒店,而且最重要的是,它在很優秀的位置。

我們在Kristal Grand的住宿真的是難忘的! 特別感謝禮賓部主管Mario Cortes,他協助我們處理每一個請求,幫助我們升級到令人驚歎的海景房,並安排了延遲退房,以便我們在航班起飛前更長時間享受度假村。 酒店本身非常出色:美味的食物,比我們一次入住可以嘗試的餐廳更多,兒童和成人每天都在更換娛樂設施,溫暖而無氯的游泳池,一塵不染的場地,以及令人難以置信的親切和友好的工作人員。 我們小兒子很快交了朋友,水上遊樂場成了他最喜歡的景點。我們還通過酒店預訂了海盜表演之旅真是一次驚人的體驗! 老實說,我們沒有一個缺點可以想到。我們度過了一段美好的時光,很想再回來! Ivan , Irina 和 Daniel, USA.🇺🇸