Oh Forest Hills I am so disappointed. Some of my first ever memories are of having fun here as a child. Which is why I was so looking forward to staying here and using the pool facilities etc. Unfortunately we didn’t get far. The grounds of the resort are, as so many users have mentioned, just beautiful. I’ve had lunch in the lounge area a few times and it’s been lovely, staff have been friendly and nice food with outstanding views. Moving on to our recent booking. I emailed about a week in advance to ask about booking the restaurant as the website didn’t let me and also to confirm we had a cot for our baby. Nobody ever got back to me. Why not? I received a telephone call after 9.30 pm one night later on in the week preceding our stay. No message was left and no attempt to phone again. I only figured out it was the hotel as the location showed on my phone as “Callendar”. So the next day I phoned back and was informed unapologetically that “we’ve been having issues with our website recently”. I asked to confirm that we had a cot and was told with a slight attitude “yes we saw the age of the child in your booking”. Upon arriving at the room we found out there was no mattress in the cot. We checked this with the housekeeping staff who informed us that the hotel didn’t provide mattresses for cots. This wasn’t something we were expecting as we have stayed in 2 hotels since having our son and both provided mattresses without question. If it’s the hotel’s policy not to provide mattresses that’s fine, but why didn’t anyone confirm this either by replying to my email or during that telephone call when I asked if there would be a cot? A young man from housekeeping delivered the happy news that there would be no mattress, again with an attitude, please train him he doesn’t have a clue what he’s on about. Your staff just don’t seem to care. I did however receive a plethora of emails beforehand trying to get me to upgrade which just clogged up my inbox so thanks. The other issue was that the lift wasn’t working. From the reviews I’ve read it looks as though this may have been out of order since some time in March? What on earth are you doing not getting that fixed? We had to haul the pushchair up some stairs for our very brief visit! Not a member of staff in sight aside from the disinterested plainclothes housekeeping staff, who were too busy swearing to each other about their personal lives to even acknowledge our presence (it’s really not a good look, please sort it out). The lady at receptionist was civil but not that friendly and didn’t look up at us until she was ready when we were trying to check in (which was a bad first impression). So when my husband went to ask for a refund (which you provided without argument , thank you) the same person ignored him in the queue and he could see quite clearly that she was on WhatsApp lol. Come on now. Would you be happy with this if that was you trying to get your money back? To top it off the manager was
若想要遊覽盧斯,洛蒙德湖畔住宿酒店將會是一個不錯的的住宿之選。酒店距離Helensburgh Upper僅有12km。在該地區觀光很容易,The Haven、Luss Village Paths和拉斯小鎮都在酒店附近。所有極具特色的客房都配備有熨衣設備,讓您感受到更加貼心細緻的入住體驗。電熱水壺可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供吹風機,讓您感受到賓至如歸的享受。您可以到酒吧與朋友暢飲聊天度過閑暇時光。如果旅客願意,酒店可以提供滿足需求的客房送餐服務。若是覺得酒店的餐飲無法滿足您挑剔的味蕾,不妨去附近的Loch Lomond Arms(其他)、Coach House Coffee Shop(西餐)或The Village Rest(英國菜)品嚐下一流的推薦美食。在結束一天的行程後,您可以盡情享受酒店的Spa和桑拿浴室。酒店配置有會議廳,定能滿足您商務活動方面的需求。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
對於想要捕捉阿羅柴爾城市風采的旅客來説,Claymore酒店是一個理想的選擇。Arrochar & Tarbet位於距離該酒店大約2km的地方。從酒店到科布勒山遊覽很方便,Loch Long和Beinn Narnain也均在附近。服務人員會提前為您準備好電熱水壺,以滿足您的飲水需求。倘若您在忙碌的一天後想在自己的客房內放鬆,提供吹風機的客房浴室是不錯的選擇。酒店設有酒吧,您可在這裏放鬆身心,享受貼心的服務。旅客想要在自己的房間邊聽音樂邊享受美食,衹需呼叫送餐服務。倘若您覺得酒店的餐飲服務無法滿足您的需求,附近的Cù Mara Bistro & Takeaway、Ben Arthurs Bothy(其他)和Home on the Loch(其他)不妨可以試試。酒店提供的休閑設施,旨在為旅客營造多姿多彩、奢華完美的住宿體驗。酒店設有24小時前台諮詢服務,為下榻至此的您提供最貼心的行程安排。
106 評價