特克薩卡納Oaklawn Village Shopping Center附近酒店

所有的差評我都不明白,我們2024年5月19日入住407房間,兩女王的房間,我們的房間很乾淨,牀墊很舒服,淋浴和廁所都像預期的那樣工作。早餐是高於平均水平的免費酒店早餐,有幾個熱的選擇,一切都很新鮮。Tyrone 微笑着歡迎我們,服務周到,所有其他酒店工作人員都很愉快。酒店內外都很乾淨,停車場照明充足。從東面進入酒店需要你在高速公路上通過,然後在外路回來,所以考慮使用你的GPS來幫助引導你進去。我擔任萬豪會員多年,我覺得設施遇到了萬豪的費爾菲爾德。

SO just a follow up to information below. I just reached out to follow up with a manager and was told there is NOTHING AT ALL that can be done for me. She said who did you tell about your stay when you were there. I said it is obvious that when I called down there for linens that alone was a concern. I also mentioned when I arrived I asked about upgrading to a double bed suite and was told they were actually sold out of rooms, and she said she would have switched me out with a another occupant. This is beyond me atp. I reserved my room for 6/9-6/10 due to my family and I having to come down to bury my mother. When I arrived to check in everything seem good, so I checked in and went up to take my bags upstairs. Immediately we left to my sisters hotel across the freeway where we cooked and had family time. Which I totally regret I didn’t get a room there. Anyway when we returned back to our hotel as were getting to lay the kids down I noticed a stain on the sofa bed along with some other type of particles on the bed as well as stains on the pillows that they have in the bags, so I called down to the hotel front desk requesting new bedsheets, pillows and the rep said “ok I don’t know if we have anymore linens but I’ll check and call you back and someone needs to come get it”. 10 mins later she calls back and says I have a blanket so I sent my daughter to go get it. Mind you it is 12a. Ok whatever, I need some rest so I lay down so I can get my mind together for my mom’s burial and around 2a my husband who is paraplegic wakes me up and complains that he is hot. I noticed it to after I felt my neck was covered in sweat so I get up to turn the air down which was already on 70. Turned it down to 66 and it started to feel a lil better. 9am someone is beating on the door, I get up to answer it, it’s room service asking if we need room services. Thats awesome that they take the initiative but I will be completely checked out in just 2 hours, now I’m up so I get up to wash my face and brush my teeth and noticed the sink was draining really slow so I’m looking at toothpaste and saliva. When leaving I thought the hotel rep would ask how was my stay but she didn’t even bother, she said would you like a receipt, I said yes, she printed it and said have good day. I was pretty upset about this and was going to do a review right then and there but I said maybe due to the circumstances I’m a bit on the edge so I’ll wait and call and speak with someone Tuesday. I did that and was offered points on my honors account. No I think not. I chose Hilton so I could have a comfortable stay, I particularly chose this Hilton because of the reviews, and location. I was told someone from the Hilton’s management team would follow up with me in 3 days. Granted it hasn’t been a full 3 days but I would think my concerns would matter and I would hear back from someone sooner then the 3days considering my situation.

The hotel staff was awesome, their was a housekeeper named Pumpkin, she went above and beyond the call of duty. The whole place was so clean, the patio area was really nice. The whole atmosphere was wonderful. I would stay their again and again!!!! Someone knows how to run a hotel!!! Oh and the breakfast was great.

My stay was very nice. It was clean and comfortable. And very roomy. The front desk staff was so nice and friendly. I wish I would have gotten their names. The only “complaint” I can think of is there is no “awning” in the front of the hotel. It was raining when we needed to load up to leave and it would have been nice to have a covered area. But I didn’t melt so all was good.

我一個月旅行20天,很少見到真正關心客人福祉的經理,金伯利·戈斯是百萬分之一,她確保我提前入住的時候有房間。我午夜退房,她提出給我一壺新鮮的cofee。我會一直留在這裏,因爲優秀的客戶服務。

本週出差住在這裏。延遲入住毫不費力。房間絕對安靜,雖然離電梯只有兩個房間。女主人非常友好,熱心幫助。到了房間後收到短信告訴我有什麼需要聯繫他們。牀很舒服,房間很乾淨。免費早餐是我住過酒店最好的。香腸,培根,雞蛋,土豆,餅乾和肉汁以及其他你能想到的。真正的玻璃盤子和銀器。照顧該地區的婦女甚至爲我們清理了桌子。在小區裏把這一家標記下來,這裏是住宿的地方,不會失望的

大堂的訪客超過3個小時,只在前台1人辦理入住,似乎有些客人已在網上預訂了預訂,1小時後不在系統內。 謝天謝地,拿到了房間鑰匙,但是房間卡閱讀器不工作。然後發現它爲隔壁的房間工作。向前台解釋後,得到了一個完全不同的房間。AC似乎不怎麼工作,但足夠睡覺了。 早餐很淡咖啡和一包早餐曲奇餅。這就是他們所謂的“歐式”? 這家旅館是由Krank Hospitality經營的。他們肯定在經營,希望他們能改進早餐。