Hotel Indigo 東京澀谷英迪格酒店位於東京的澀谷區,地理位置優越,能滿足休閒或商務旅客的所有需求。所有客房均嚴禁吸煙。 部份客房享有迷人的城市景觀。 所有客房均設有私人浴室。健身室於開放,讓住客可以好好鍛鍊身體。住宿內有2間餐廳,去其中一間享受多國菜式美食。 不想外出?享用由住宿內的餐廳精心準備的送餐服務和美味佳餚。 閒暇時,您可以到酒吧小酌一杯,或到咖啡室喝杯咖啡提提神。您可以使用客房及公共區域的 Wi-Fi,隨時保持聯絡。 住宿設有24小時前台服務,可以3種語言為您提供服務,包括中文。 住宿設施齊全,提供行李寄存、乾洗和洗衣服務。住宿設有停車場,歡迎自駕遊旅客入住。
訪訪客2024.01.30
I reseved/paid for a king premium room at IHG Hotel Indigo Shibuya several months in advance of my Jan 2024 Tokyo trip. After enduring a snowstorm in Vancouver, finally arrived in Tokyo. My initial hotel stay at Sequence hotel turned out to be a wonderful unexpected surprise. Anticipating a similar experience at my second hotel, Hotel Indigo, due to its higher rate and global brand reputation, it was a profound letdown. Despite enduring a 5-hr wait at YVR and compunded by the inevitable jetlag, I was determined to make the most of my day in Shibuya to compensate for the lost time. Regrettably, amid fatigue I overlooked checking the bathroom (who does it anyway since this is no ordinary hotel to make this mistake). I only used the toilet. It was only late at night, after shopping at Don Quixote, that I discovered the hotel has no bathtub thus the conclusion of front desk failure to communicate and assign the right room type. I called and reported this to Front Desk which comes next turn for the worst when the MOD in-charge the time I called regrettably lacking empathy and willingness to listen to the facts, exacerbated the situation. This is the first time in my life to cry while explanaining over and over the fact. A thorough review of my emails and website revealed glaring inconsistencies of the MOD's shallow explanation. Given my background in working a hotel, I am well- acquianted with various aspects in the hotel compared to other guests. Consequently, I am not easily swayed by shallow explanations, and the hotel's epic failure to address the issue with diligence only deepened my belief that this high-rate hotel is not worth your stay in all sense of the word. Next day at the front desk, I wasn't surprised overhearing foreign guests stating to complain through a lot of reasons as well for this hotel. Next month when I come back home, I will have to send a formail complaint to their management. There are a lot of hotels at Shibuya, take note of the other guests unsavory experience at this hotel.
We’re a family of 4, staying 9 nights at the Pullman Tamachi in 2 adjoining rooms. Our experience of the hotel and in particular staff was exceptional. We were generously granted early check in and a very late check out (possibly helped by my Diamond All.Accor status) which made our day of arrival and departure that more easy to manage. Thank you Jakapun (Director of rooms) The rooms were generous in size, very well appointed and laid out. The breakfast in the main restaurant was great with a nice variety of options. Staff were attentive and food was replenished as needed. The location was perfect for us, metres from the main train line linking the busiest stations, yet far way from the hustle to offer a much-needed sanctuary, highlighted by the roof top garden, terrace and executive lounge. Biggest praise goes to the staff of the executive lounge, led by Jordan and Masa and their great support staff. I have yet to see staff anywhere in the world offer the levels of service they all provided during our stay. From asking questions about what we like and had in mind, to offering options, making reservations and sending frequent emails with listed itinerary and instructions, they made our experience in Tokyo a memorable one for my family. Their attention to detail, enthusiasm and pleasure in hearing we had a great day based on their recommendations, made the difference. The hotel is very fortunate to have staff like you all. My family and I truly thank you for your exceptional service and memorable holiday experience. Looking forward to returning in the near future.