華盛頓Battery Kemble Park附近酒店

在這個美麗的歷史客棧中,地理位置優越,環境珍貴,裝飾古怪,藝術性強。沒有電梯,所以要準備將行李拖上樓。我們位於頂層的房間有一個可愛的維多利亞風格的浴室,通過天窗可以看到很多自然光線。不幸的是,接待人員似乎對一般的招待和疲憊的客人的福祉不太感興趣。我們入住時,會收到四晚住宿的全額賬單,儘管我們的住宿費用已經由位於馬薩諸塞州波士頓的一家組織支付。這不是最受歡迎的方式開始在華盛頓的住宿。在我丈夫威脅要舉報南非境內我們銀行欺詐後,這種未經授權的奢侈銀行交易才被撤銷。在那一幕幕成功解決後,接待人員非常高效和友好。希望業主/經理/stakeholders能認識到這個機構的價格很高,付費客人在整個過程中都值得有尊嚴的服務、尊重和誠實。

我和丈夫爲我們的許多客人安排了一個房間,以便住在這家酒店參加我們的婚禮。在婚禮之前和婚禮的週末,工作人員非常溝通和熱情好客幫助我們跟蹤客人們呆在那裏的情況,分發歡迎袋,協調往返婚禮的交通。我們的客人在酒店度過了愉快的時光,並真的很感激合理的價格和靠近貝塞斯達的許多餐館和商店。

Check your final bill! Overall location is great, rooms small but nice, breakfast buffet was really good(guests are pigs though),plenty of free coffee & tea but no ice water anywhere. We knew going in that parking on site was $49 a night, we arrived on 4/7 tired & decided to just use it that one night. I asked front desk if that was ok & she said of course-we would only be charged for when we park. She even told us about the Safeway lot a block away to park in. We switched to there the next morning at half the cost per night & were told we would only be billed 1st night. checked out around 9am 4/11, never received a finalized bill under the room door or an email with it. I went to desk to ask to see final bill so I can check for the parking. Of course the additional 3 nights were on it. I asked to have it removed as we did not park those nights. I was then told she can’t because the bill was locked & only a manager can reverse it. The manager was not coming in until 11am so I guess they don’t have a manager at all times. I tried calling several times after 11 but was always left on hold. I was once out through to a voice mail & left my story there asking for a response. Today the same thing happened. I’ve never had an IHG hotel be so unresponsive. I need to know that these charges will be reversed. I’ve looked at other reviews & see the same thing has happened to others. Be very careful when checking out. I also left my jacket there & can’t get anyone to see if they found it.

佈局類似於曼哈頓的POD 51,住了好幾次了,不是大房間,足夠大,適合一對或情侶。房間乾淨,價格過得去,還會再住,環境清新現代。你可以使用應用程序來辦理入住和退房。房間裏有iPad可以控制房間裏的一切,從百葉窗到燈光到氣候控制。我會說牀上的豐滿的安慰器是我住過的任何酒店中最溫暖的。

我非常喜歡我在這個汽車旅館的住宿。房間價格合理。到達時我喜歡他們的友好的工作人員,並退房。房間很乾淨,有舒適的牀。我一定會回來的。

我遇到過最無能的工作人員!我在全世界都去過100多家酒店,這是我所經歷過的最不尊重、最不屑和最令人討厭的客戶服務體驗。我之所以住這家酒店,是因爲距離很近,而且是迫不得已,所以至少可以說,我非常失望。包括管理層(Derek McNeil)在內的員工不遵守協議,未經本人授權就向我的信用卡收取費用(合法認爲欺詐)。此外,Melanie和Asad Shafique在辦理入住手續時非常粗魯和不友好。第二天,我與業務經理(德里克)談及了未經授權的收費和費率變動。他向我保證,原來總額爲$74.98的,是記在我的賬戶上,而不是記在一張卡上的$181.23和記在另一張卡上的$3.00(總共是$184.23)。過去兩週,我已給Derek McNeil、Rewant Jain(高級市場經理)以及物業總經理Terrence Duval發了電子郵件,但均無結果。我每日多次致電物業,但至今尚未聯繫到任何管理層。相反,他們不斷地告訴我,他們“正在開會”或“離開物業”。所有糟糕的評論,一定是因爲物業管理的失敗。最後,一個名叫維卡爾的人打電話給我,說他是綜合行動主任,他本人將親自處理此事,此後我尚未收到他關於這個問題的任何來文。

The room was very clean and the young lady at the front desk was very friendly. Breakfast was not the best, but for a continental breakfast, it was alright. It did its purpose and held us well until lunch time. The location was good. We were there for a graduation at Howard and the hotel was about 20 minutes from the University

我通過選擇網站在線預訂,入住很快,很容易。有一次,我進了房間,發現房間很乾淨,牀很舒服,很瘋狂。我房間的浴室是我遇到這個鏈條最小的一間。雖然我傷心,但房間整體上很乾淨,但它開始顯示它的年齡。我的暖氣空調單元的封面是鬆散的,安靜的大聲,但經過一點點工作,我能夠把它弄到足以阻止噪音。早餐區提供華夫餅、雞蛋、肉、水果、酸奶、穀類食品、果汁和咖啡。早餐區可能非常擁擠,但大多數情況下服務員會保持乾淨,並保持充足的存貨。這家酒店有免費班車到弗朗尼亞斯普林菲爾德地鐵站,距離酒店只有一英里多一點。在酒店有免費停車場,這班車是一個非常好的特色,我們在住宿期間利用了好幾次。當我們回到地鐵站時,我們只是簡單地致電酒店進行接機,大約10分鐘後我們的班車到達。總的來說,我對我的住宿非常滿意,當我在DC/NOVA地區時,我將再次住在這裏。

還可以吧，還可以再乾淨一點。 毛巾上有污漬，房間有蟲。