希思小屋酒店(Heath Cottage Hotel)

Hotel bar was only cash only when we got there on Friday night, hardly any between us. 2 of the draught lager were off leaving just expensive bottles. Heating wasn't working bedrooms were very cold. Radiators were turned off. Showers in mornings sat and sun were just warm no where near hot. The sat night after having a family day scattering grandmas ashes family came back at 6pm to have a drink together only to find bar closed and all public rooms locked. We phoned the number on the wall to be told no one would be coming back to open up they had gone home for the day. Unbelievable for £130 a night hotel. We ended up having to go to garage buy a few drinks and drink them in one of the bedrooms with the water glasses. Hotel was clean on the face of it but don't move anything. Bed had springs poking up. I don't normally leave comments as am easily pleased how ever this time family weekend was good but hotel was terrible. I have not known service like it in a hotel of this price. Felt more like a cold B&B where breakfast isn't included.

The hotel was advertised with a restaurant and bar. When I arrived at 8:30 pm, the place was in darkness. I’d rather abrupt woman came to the door and said she was just about to leave my key in a box. I asked about the restaurant and bar She said they were closed now because nobody was in I always book with these facilities because I need them after a long day on the road. The room was actually very nice but the situation with the catering facility is unacceptable. I understand but the licensing trade is struggling at the moment and I understand if a local pub shut at 10 if there is nobody in, but this is not acceptable in a hotel. If they want to operate as a bed and Break, they should say so and it would actually be quite good value, but if they are advertising restaurant and bar, they should be open until a reasonable hour, and at least until every guest has checked in.

The room was incredibly small and very tired. The staff was friendly and helpful. The bed was comfortable. The rooms could just stand an upgrade. Be prepared for a tiny tiny space. Breakfast was good. Had an omelette. It was tasty.

Helpful receptionist at check in. Food wasn’t great. Hot water was not hot enough to bath in. Other wise ok!

crack in ceiling, needs painting inside room, shower sprayed out, bath panel needs renewing otherwise ok

Fire alarm when off at 4 am taking into consideration i got in at 3am and had about 40 min sleep then fore alrarm when of wich was right on top of my bed had to get changed go outside in -1 for around 40 min then could not go back to sleep had to check out at 10 am besides this the hotel is good

Our stay was lovely the room was a good size with us having a baby too was plenty of room for us all. Clean and tidy premises with plenty of parking. Staff were kind. Only issue we had was fire alarms went off at 4am no fault of owner other guest smoking in their rooms so all had go outside was a but of a faff with baby trying to contact the staff to come turn off the fire alarms as no answer to out of hours phone calls. Other than that lovely stay and would stay again in future.

Walls were thin and didn't block much sound. Fire alarm went off at 4am (not the property's fault) and the fire brigade arrived quickly. Room needed some additional cleaning but wasn't too bad. Staff were nice.

Steve could not of been more helpful and welcoming The housekeeping was very good Breakfast was amazing at £12 a head Plenty of parking too Very enjoyable stay Will definitely recommend to friends and family