This hotel is a good base for exploring Tuscany. The staff were polite and friendly.
However in my opinion this is not worthy of a 4 star rating. It was pretty basic, thin towels, no robes, we just had bare walls in a small room. This is a 3 star hotel in my opinion. It’s fine but if you like luxury then you need to go elsewhere.
AAmy LucWe had a wonderful stay here. The location is the best, right in the center of the city, walking distance to all attractions. Only very short walk if you are going to use the train. The hotel staff are lovely, specially the Italian doorman. We had a nice welcome gift on arrival and was upgraded to a bigger room. Can't wait to be back