Location is fine but you might stuck in heavy traffic if peak season.
In house guest can entitled RM3 parking per entry (basement parking) just validate the card with reception area.
During my check-in I noticed some unpleasant things from the reception staff like judgmental attitude towards me which make me uncomfortable. None of the front office greet or smile at me until Mr Arun the Duty Manager was there and assisted me. I’m glad he was there to assist me.
Staff needed more professional training and don’t judge all your guest. Respect is utmost for every guest.
He do listened to my request and assisted well. Thank you for that.
Some hours later we requested extra bed which cost around RM100 plus and the front office staff called to ask for payment and I told them can I pay during my check out and she answered no because no deposit collected during my check in. I wonder why this happened. Because while I waited for my room key I do check with Mr Arun shall I pay the deposit with having cash with me he politely say no need deposit. So it was instructed by manager itself and why the front office still mentioned to me ? Like I will run away from paying? That’s was awful. When I told her can pay during my breakfast time she agreed and I made the payment on the next morning.
For room part the bed, pillow and bathroom needed major maintenance. Hope the management team will take further action on this. I often encountered clogged sink and clogged bathtub. Although upon sending technician the issue still the same. It’s really unpleasant when we can’t enjoy the bathtub.
We had buffet dinner and the F&B team was very polite and respectful to all of us. Keep the good vibes..
We do enjoyed some discount on our bill from Hilton Membership.
The housekeeping team also very well deserved some credit. They do assisted us well when we need their service. Thank you for that.
Breakfast was good but still can have more option since Hiton is 5 ⭐️ rank.. I was expecting more from them..
Buffet dinner also good , still can improved.
They more to promoting local food then having international menu.
During my stay Ms Susan from Hilton Reservations Team/Customer Service I wasn’t sure she from which department she do texted me while I staying at hotel to check everything was okay and I do reply to her too do have some issues to highlight and without hesitate she informed to relevant department and the front office staff contacted to my room to find out what was wrong. I appreciated her instant response about guest concerns. Thank you for your action.
During check out Ms Lynn Duty Manager came out and spoke to us about our experience willing to listened to our feedback. And I have shared all my experiences and feedback to her as per my google review.
Thank you for listening to us.
Overall it’s wasn’t a pleasant experience and stay. But we will consider coming back since Hilton do care about their guest and I can see the action taken from people like Ms Susan and Ms Lynn and Mr Arun. Thank you for that.
2.5/5⭐️
馬來西亞星級酒店探索之One World Hotel 萬達酒店
這家酒店英文名叫One World Hotel,翻譯成中文則是萬達酒店,讓人不免以為是和國內的地產公司有什麼聯繫,實際上是沒有的。酒店旁邊的大商場One Utama也是被翻譯成萬達廣場,其實也是沒關係的。
因為參加展會的緣故,最後還是訂了這家酒店,在吉隆坡區域算是中高檔的價位了。晚上從檳城飛到吉隆坡,從機場打車過去也要1個小時左右。下車時沒有門僮幫忙拿行李,等到進了大堂才有人來,之後辦完入住手續,儘管我説了可以自己來,門僮還是執意幫我送行李到房間,還好我包裏有馬幣現金,最後是給了5馬幣小費。第二天晚上去機場前回酒店取寄存的行李,發現同一個門僮,也在前台候着客人辦完入住手續,即使那個客人衹是帶了一個20寸的小行李而已。
酒店是2008年年初投入使用的,門口還有一個牌顯示當時是雪蘭莪州蘇丹親臨揭幕的。早餐是挺棒的,非常多東西吃。游泳池也不錯,總體來説還是一次不錯的入住體驗。
機埸開車過來拾多分鐘,位置蛮好,樓下很多食肆。前台服務熱誠,有禮貌。房間很小,設施老舊,不敢想像如此破爛的毛巾很可以給客人用,用了很久很久,不是白毛巾啊。两人房祇有一個水杯,而且感覺不衛生,根本不敢用。
肯定不會推介給别人😰😱
Ia mengambil masa 10 minit pemanduan dari lapangan terbang; lokasinya agak baik, dengan banyak restoran di tingkat bawah. Kakitangan kaunter penerimaan tetamu ramah dan sopan. Biliknya sangat kecil, dan kemudahannya lama. Saya tidak percaya tuala lusuh seperti itu disediakan untuk tetamu; ia kelihatan sangat lama dan tidak berwarna putih pun. Hanya ada satu gelas air di bilik double, dan ia terasa tidak bersih; saya tidak berani menggunakannya. Saya pasti tidak akan mengesyorkannya kepada orang lain. 😰😱
JJune_rtLocation is fine but you might stuck in heavy traffic if peak season.
In house guest can entitled RM3 parking per entry (basement parking) just validate the card with reception area.
During my check-in I noticed some unpleasant things from the reception staff like judgmental attitude towards me which make me uncomfortable. None of the front office greet or smile at me until Mr Arun the Duty Manager was there and assisted me. I’m glad he was there to assist me.
Staff needed more professional training and don’t judge all your guest. Respect is utmost for every guest.
He do listened to my request and assisted well. Thank you for that.
Some hours later we requested extra bed which cost around RM100 plus and the front office staff called to ask for payment and I told them can I pay during my check out and she answered no because no deposit collected during my check in. I wonder why this happened. Because while I waited for my room key I do check with Mr Arun shall I pay the deposit with having cash with me he politely say no need deposit. So it was instructed by manager itself and why the front office still mentioned to me ? Like I will run away from paying? That’s was awful. When I told her can pay during my breakfast time she agreed and I made the payment on the next morning.
For room part the bed, pillow and bathroom needed major maintenance. Hope the management team will take further action on this. I often encountered clogged sink and clogged bathtub. Although upon sending technician the issue still the same. It’s really unpleasant when we can’t enjoy the bathtub.
We had buffet dinner and the F&B team was very polite and respectful to all of us. Keep the good vibes..
We do enjoyed some discount on our bill from Hilton Membership.
The housekeeping team also very well deserved some credit. They do assisted us well when we need their service. Thank you for that.
Breakfast was good but still can have more option since Hiton is 5 ⭐️ rank.. I was expecting more from them..
Buffet dinner also good , still can improved.
They more to promoting local food then having international menu.
During my stay Ms Susan from Hilton Reservations Team/Customer Service I wasn’t sure she from which department she do texted me while I staying at hotel to check everything was okay and I do reply to her too do have some issues to highlight and without hesitate she informed to relevant department and the front office staff contacted to my room to find out what was wrong. I appreciated her instant response about guest concerns. Thank you for your action.
During check out Ms Lynn Duty Manager came out and spoke to us about our experience willing to listened to our feedback. And I have shared all my experiences and feedback to her as per my google review.
Thank you for listening to us.
Overall it’s wasn’t a pleasant experience and stay. But we will consider coming back since Hilton do care about their guest and I can see the action taken from people like Ms Susan and Ms Lynn and Mr Arun. Thank you for that.
2.5/5⭐️