英國沃里克郡的4星級酒店

Couple with dog. For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did. On checking out the receptionist had no idea about our complaint, and therefore couldn't help us. We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did! I have a video of the water pressure. On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!

Overall our experience was about average, if not below. When we arrived to check-in about late afternoon, the English female staff at reception was either tired or just didn't like us, or probablyjustme as I'm Not English. She basically just checked us in and told us the basic information about where our room was, where the restaurant was and the meal times. No information was mentioned about the spa/pool amenities nor about the hotel wifi. We assumed that those information would be in our room but we didn't see it straight away. We had to come back down to ask for the password and had to inquire about booking our evening dinner as it wasn't provided upon check in. I felt discriminated because I wasn't ”white” but my partner was. Next is about the staff at the bar. Again I felt discriminated because I stood in front of the bar to order some drinks. The English female staff already saw me but was too preoccupied texting on her mobile and instead of saying ”I will be with you in a moment” she just walked away and got another member of staff, a male one, to attend to me and my partner. My partner and I have never experienced this kind of treatment from all of the hotels that we've been in. I wouldn't be surprised if the English staff in your hotel treats their non-English colleagues the same way.

第二天早上需要參加伯明翰商業公園的會議,我來入住,民宿在Coleshill邊上,住的還可以,差不多還可以。我不會再反對呆在那裏了,但沒有什麼特別的吸引我回來。 加:詹姆斯ware等我到的時候給我看鑰匙和房間,他還接了我的第二天早上的訂單,房間大小合適,房間有很多燈,牀還可以,有現場停車位。早餐已經準備好了,當我走到餐廳。 減:在148英鎊附近,這當然不是物有所值。設施有點基本,儘管足夠(茶/咖啡/水壺/餅乾和吹風機)。有一個瓶子用於頭髮/身體洗,浴室裏有一個小肥皂。浴室大小適合一個人。水溫帶在節目中略有變化,但可行。 我的房間在2樓,樓梯狹窄陡峭。對我來說,這還可以,因爲我旅行很輕。但是對於有大行李或行動限制的人來說,這將是很棘手的。

伍德蘭格蘭格的美好生活 我們在伍德蘭格蘭格里度過一次非常棒的旅館,很棒的推酒店!酒店位於寧靜的地區,不過離萊明頓酒店的中心只有10分鐘車程。這座設施本身很受維護,蓋了16公的寬的公園,請到舒適的散步。 全體員工熱情和幫助,使我們的入住更加快。我們的房間是現代化的,空間寬,無干淨。 酒店提供優秀的設施,包括一個裝備良好的健身房、一個遊戲室裏的比爾特桌和一個商業中心。一個大的增點是寬的,免費停車場直接在現場。別忘了,快可靠的WLAN。 我們一定會回來 讓所有人都心情最熱烈

位於斯特拉特福鄉村的一座美麗的木樑建築內。房間很暗但很寬敞。我們住的家庭房有一張雙人床和兩張單人床。房價含早餐。沒有菜單，但服務員說有任何英式早餐組合都很棒。我吃了兩個煮蛋。唯一的問題是缺乏關於前往酒店的常規路線的溝通，因為道路施工導致酒店關閉。在陌生的城鎮中，沒有電子郵件或電話告訴我們如何到達酒店，只能依靠單行道系統，這讓我們非常緊張，而且比預定時間晚了 1.5 個小時才到達。如果飯店透過預訂時提供的座機聯絡trip.com並解釋有關道路施工的情況，我就能得到警告，那麼這個問題就可以解決了。

My first night staying at a YHA and it was pleasant. I wasn't sure what to expect, but the reception staff was friendly and helpful, and the bed was clean and comfortable. I'd not shared a room with strangers before, so it took a while to get used to, and I forgot to bring a towel, but that's my own shortcoming. The self-catering kitchen was a good size and looked well-equipped, though I only took advantage of the sink and washing up essentials.

早餐豐富，服務到位，位置極好，景點舉步便到。設施齊全，有室內泳池，有健身室及停車場。入住的房間，兩面有窗，窗外小橋流水，景色怡人。

One night theatre stay in this hotel which we have known for over sixty years. Excellent location for the town by foot (over the tramway bridge) only 10 minutes or so Friendly, helpful staff; useful car park at the hotel and discount for hotel residents. Very comfortable bed; good shower. Hotel could be described as old fashioned and a bit tired but that’s part of the charm. Would stay again with a deal!!

酒店環境還不錯，晚餐也很美味。就是沒有電梯，有很多樓梯要爬，行李多的話衹能讓酒店服務人員幫忙。被子有點舊有點薄了，其他設施還行。

我們第二次返回阿登森林(所有權變更後第1次)。它仍然是一家非常好的酒店,擁有適當的高級客房,可愛的環境和高質量的食物和飲料選擇。 我想說,5月底熱浪的樓上的房間在晚上甚至開着窗戶和提供的風扇,晚上都很暖和,我們在住宿結束時將這一點反饋給了酒店工作人員。游泳池和冷水淋浴可以減輕這一點。 我們仍然非常喜歡我們的住宿,即使一個人不打高爾夫球,它也是一個很好的基地,在全國選舉委員會的活動。