美國德克薩斯州的4星級酒店

本來選了一間,給了不一樣的東西,沒有任何解釋,確實詢問的時候工作人員很冷淡 已經支付了14美元的額外停車費,所有的停車都是一樣的。從來沒有說過關於付費停車和50美元的押金。我希望所有這些都是在前面寫下來的。所以當我支付房間,加上停車,並在一次交易中額外押金。 房間很棒,景色優美,牀/牀上用品很舒服,淋浴很棒。 早上的客戶服務不是那麼好。

酒店地理位置優越,適合我們計劃的活動。由於沒有國王抗議,該地區很忙,但它對我們的住宿沒有影響。酒店工作人員由於他們的錯誤升級了我們的房間,非常棒!!浴室很棒,牀超級舒服。

My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall. However, these are the weird things that ruined our stay: - The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be. - The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air. - Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way. I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room. - (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay. - They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay. I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.

真是一次很棒的體驗。前台小姐人很好，我們結束一天的忙碌後一進酒店，她就給我們送來了熱騰騰的餅乾。這真是太好了，因為外面太冷了。我們問了她達拉斯地區有哪些好玩的地方，她就給我們寫了一張小明信片，上面滿是達拉斯的景點。這真是一次很棒的體驗，真希望我能在那裡多住一段時間。

第二次回到這家很棒的酒店。步行即可到達棒球場。他們提供代客泊車,每個人都總是那麼好。喜歡你需要一張門卡才能進入並使用電梯!!房間太好了,保持新鮮。裝飾給人一種賓至如歸的感覺,但足夠簡單,主題。我們當然將來還會回來。

我們選擇這家酒店是因爲位置好,從河邊步行到河邊步行,我們最喜歡的景點....只是完美。員工和服務員服務非常有幫助和禮貌。我們唯一不滿意的是我們的610號房間。這並不吸引人,它看上去潮溼,很暗,下午不能打開遮陽板,陽光太多。當我們到達那裏時,遮陽板已經升起,房間非常熱,花了很長時間才使房間涼爽。早上,我們享受外面的光線。我們好像在一間非常小的單調的房間裏。哦,我們會在房間裏享受微波爐。我們只是希望我們付出的價格會多一點。但我們充分利用了它,並在那裏享受了時間。感謝您爲使酒店舒適而提供的服務。

酒店本身很不錯,代客和行李員工作人員都特別友好。位置優越,就在河畔,牀很舒服。淋浴水壓很大;然而,如果你高,淋浴頭的位置並不理想 - 我丈夫是5英尺10英寸,不得不鴨子使用它。 我們會考慮再次入住,但在我們的最後一天早上,廁所堵塞了,溢出到地板上。這是令人沮喪的,特別是因爲很少使用衛生紙。大多數人會認爲廁所溢出是一個緊急問題,需要立即關注。我們要求援助,但沒有人來。似乎工作人員以爲他們可以等待,因爲我們在結賬前幾個小時,這令人失望。結果,我丈夫不得不去底層使用洗手間,我們不得不在準備時在浴室地板上繞着廁所的水導航。

非常體面的酒店。市中心位置舒適。酒店屋頂上有露天游泳池,有牀鋪。上城景很棒。房間裏有所有必要的東西-冰箱,微波爐,咖啡和茶水,在大廳裏飲用水,廁所用品。優質牀墊和頭,電視電影院。唯一的負面-房間的窗戶走到牆上。

位置很好，阿拉莫（Alamo）是過馬路，發燒步行也是步行距離，我訂購了一個特大號牀房間，房間很小，您可以看到裝飾真的很舊，浴簾已經用完了。房間裏沒有飲用水，我去了自動售貨機，但是我配對並選擇我的物品后瓶水就再也沒有出來。

工作人員是一流的。房間很好。市中心的位置和缺乏停車位是最令人沮喪的部分。代客讓這更方便一些，但我們等了 30 分鐘讓代客把我們的車開過來。