阿拉木圖 FM 青年旅舍是阿拉木圖新裝修的酒店之一,於2023-03-31正式投入使用。酒店地理位置優越,駕車至Alma Ata 2僅需1km 。旅客們會發現Monument to Bauyrzhan Momyshuly、Key Quest和Arbat Shopping Street距離酒店都不遠。酒店佔盡地理之宜,Monument to Soldiers-Internationalists、Vernissage Gallery和哈薩克斯坦國家樂器博物館離此都很近。咖啡壺/茶壺和瓶裝水可供使用,便捷的客房設施定能讓您倍感舒適。浴室內提供24小時熱水,讓您感受到賓至如歸的享受。優美的環境,再搭配上細緻周到的服務,酒店的休閑區定能滿足您的品質需求。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
對於想要捕捉阿拉木圖城市風采的旅客來説,皇家公園酒店是一個理想的選擇。酒店地處便捷區域,距離阿拉木圖國際機場僅7km,距離Almaty 1僅600m。Temple of the Holy Martyr Paraskeva位於幾步之遙的地方。酒店鄰近多個熱門旅遊景點,包括Church of the Holy Apostles Peter and Paul、Intercession Saints Temple和Muhammad Ali Mosque,旅客可以將行程安排的更加緊湊。客房內的所有設施都是經過精心的考慮和安排,空調在滿足您入住需求的同時又能增添家的温馨感。倘若您在忙碌的一天後想在自己的客房內放鬆,提供拖鞋和吹風機的客房浴室是不錯的選擇。您可以在酒吧點上一杯,在優雅的氛圍中小酌一番。貼心的送餐服務可以滿足那些喜歡在私人場合進餐的旅客。旅客可以在閑暇時間去酒店的休閑區,提升健康幸福感。酒店設有會議廳,為旅客提供高品質的商務服務。旅客可向酒店預約接站服務,保證您的旅途更加便捷。
不論是商務還是休閑旅客,多瑪青年旅館都能讓您的阿拉木圖之行變得更加美好而難忘。旅客們會發現Arvest Art Gallery、Zhambyl Kazakh State Philharmonic Society和Military History Museum of the Ministry of defense of Kazakhstan距離酒店都不遠。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有空調。優美的環境,再搭配上細緻周到的服務,酒店的休閑區定能滿足您的品質需求。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。
PPhillip andre westh2024.04.25
Nice and small hostel with an open kitchen space. Staff is friendly, and I saw they were very helpful to guests needing help.
Location is 1-2 km walk from the center, still, restaurants are closely.
阿拉木圖假日酒店 (Holiday Inn Almaty Hotel) 位於阿拉木圖市的商業區中心,採用現代的裝潢風格,盡享附近旖旎的山景。酒店雖然位於城市中心,但透過極具現代風格的玻璃立面大堂,就可以一覽天山的景緻。酒店佔據阿拉木圖市久負盛名的金融中心黃金地段,距離哈薩克斯坦主要的領事館和外交機構僅幾步之遙。我們的出租車服務安全快捷、值得信賴,可前往25公里之外的阿拉木圖國際機場 (Almaty International Airport) 恭迎您的光臨。無論您打算前往哈薩克斯坦動東部的煉油廠考察或在市中心的礦業公司總部開會,入住阿拉木圖假日酒店都是理想的選擇。Nurly Tau 商業中心內各類經濟金融巨頭濟濟一堂,包括德勤、普華永道、AIG 保險集團等,從酒店步行10分鐘即可到達。如果要前往綠樹成蔭的政府辦公區參加國際使館的會議,也衹需信步閑行10分鐘。驅車15分鐘,您可以抵達天山的滑雪勝地和健行步道,享受阿拉布圖天然而清新的空氣和遼闊無垠的天地。阿拉木圖假日酒店距離生機勃勃的共和廣場僅需步行5分鐘,著名的金武士站在18米高的獨立紀念碑上俯瞰世界的風雲變幻。如果您搭乘早班班機抵達阿拉木圖,酒店24小時營業的 Tipsy Bar 供應的小食和熱飲絕對是您不錯的選擇。酒店的 MiniGym 健身房配備心肺訓練器材等健身設施和平板電視,讓您在強身健體、修身塑形的同時,吸取新聞和娛樂資訊。
對於想要捕捉阿拉木圖城市風采的旅客來説,皇家鬱金香阿拉木圖酒店是一個理想的選擇。酒店坐落於Big Almaty Lake邊,附近還有很多景點包括Ark Gallery和阿拉木圖塔。倘若您在忙碌的一天後想在自己的客房內放鬆,提供24小時熱水的客房浴室是不錯的選擇。在大堂吧點上一杯消除一天的疲勞,對於旅客來説是一個不錯的休閑選擇。如果您喜歡安靜的用餐,酒店可以提供房間送餐服務。在享受酒店貼心周到的餐飲服務的同時,也別放棄對周邊美味的探索,Balcon(西餐)、Arial和Tyubeteika - Family Restaurant也許是可以讓您找到答案的地方。酒店種類繁多的休閑設施能為每一位下榻於此的您創造多元化的休閑空間,這其中包括按摩室和健身室。酒店的會議廳和商務中心提供優質服務,是眾多商旅客選擇入住這裏的原因。24小時開放的前台服務可為您隨時提供訊息,以幫助您探索這個魅力之都。
訪訪客2022.12.21
My partner and I stayed (briefly) in the Royal Tulip in December 2022. To say it was a disappointment would be an understatement and to see an average rating of 4.0 suggests most reviewers have no concept of what a good hotel is. Firstly, on arrival, the ‘non-smoking’ room offered to us had obviously been occupied by a heavy smoker so clearly the hotel cannot enforce their own policies (we should have taken this as a sign of things to come but we were given another room). Secondly, the rooms are advertised on the official website as 'air-conditioned'. During winter months this is simply not the case as the entire hotel is cranked up to furnace levels of heat. We complained for over a week about this matter and were consistently fobbed off with excuses until it was ‘fixed’ and although better, the temperature control of the room was never satisfactory. Thirdly, the noise in the room was excessive with road noise audible at all times of day. On the 16th of December an event had been held at the hotel after which staging etc. was being dismantled. Not normally a problem, but given it was at 3 AM and involved scaffold being hurled into the back of a lorry for three hours it soon became one. Reception was made aware and did nothing. Manager was made aware and never even apologised. Having booked (and paid) for a moth’s stay we decided to leave after 10-days. When checking out, the hotel alleged a ‘technical issue’ with their bank and could not refund the difference of approximately $3700 USD to us (this is still an ongoing issue). Royal Tulip alleges that their bank accounts have been blocked by Kaspi Bank which is very alarming if true. The General Director of the hotel was very apologetic and alleges he knew nothing about the problems reported until the point we decided to leave. That should also worry potential customers in that it suggests hotel management are completely disconnected from the day-to-day operations of their own establishment. The Royal Tulip Almaty markets itself as a 5-star international hotel. As a seasoned global traveler, I can assure readers of this review that it comes up as a 3-star at best. The facilities are dated and do not function as intended (AC as example). The staff are inattentive to problems, dismissive of genuine complaints and do not even know their own facilities – after we left the Booking Manager messaged my partner to ask where it is stated that all rooms are ‘air-conditioned’ to which she sent the link to the official Royal Tulip Almaty website (where it is clearly stated). What an embarrassment of a hotel.
不論是商務還是休閑旅客,哈薩克斯坦酒店(Kazakhstan Hotel)都能讓您的阿拉木圖之行變得更加美好而難忘。著名的景點Museum of Geology of the Republic of Kazakhstan、Central Scientific Library和Kazakhstan National Science Academy均可步行很短距離到達。從酒店到Commerce and Industry House Iskhak Gabdulvaliyev with Sons遊覽很方便,Kok-Tube Hill和Cinema Tsezar也均在附近。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有空調。在餐廳服務方面,酒店西餐廳會提供美食。酒店設有酒吧,您可在這裏放鬆身心,享受極致貼心的服務。旅客想要在自己的房間邊聽音樂邊享受美食,衹需呼叫送餐服務。酒店設備優良,旅客可使用為您提供的按摩室等休閑設施。酒店配備有會議廳和商務中心,可供旅客使用。理髮美容中心能提供造型設計,滿足您各種社交需求。酒店客人可以額外使用免費停車場。
若想要遊覽阿拉木圖,阿拉木圖智選假日酒店將會是一個不錯的的住宿之選。著名的景點Oyu Art Gallery、Zheltoksan Monument和Monument to Chokan Valikhanov均可步行很短距離到達。從酒店到Art Gallery Grace Art遊覽很方便,Monument to Taras Shevchenko和Key Quest也均在附近。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有熨衣設備、房內保險箱和空調。咖啡壺/茶壺和瓶裝水可供使用,便捷的客房設施定能讓您倍感舒適。浴室配有拖鞋、24小時熱水和吹風機。酒店提供的休閑設施,旨在為旅客營造多姿多彩、奢華完美的住宿體驗。酒店配備有會議廳和商務中心,可供旅客使用。多國語言工作人員的服務,將為您消除在異國的語言障礙。
We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo
訪訪客Our July 3-12, 2023, family stay at the Novotel Almaty City Center Hotel for our son and daughter-in-law’s Qyz Uzatu bride’s wedding was memorable and outstanding. The staff was accommodating beyond expectations. Examples of services and assistance furnished include: 1) gorgeous congratulatory bouquet of roses, cake, and bottle of champagne for bride and groom upon their arrival, 2) Front Desk Receptionist Elmira ordered, negotiated, and “babysat” multiple wedding flower bouquets the day of the bride’s wedding event, 3) Deputy General Manager Yevgeniy personally helped finalize five 10-day room reservations, following up multiple times ensuring our full satisfaction, then emailing us a farewell and thank you note for our stay, 4) Front Desk Manager Altyn happily assisted with various requests, 5) entire staff was cooperative, positive, and professional, and 6) hotel restaurant’s breakfast buffets were delicious, and lunches were quite satisfying, too. Additionally, the hotel location was fantastic b/c: it’s adjacent to the large public plaza with memorial and fountains, as well as the tram to the nearby mountaintop which had restaurants, zoo, amusement park, etc.; walkable city center with nearby restaurants, shopping, green spaces, and more. Based on our family’s experience, we zealously endorse and recommend the Novotel Almaty City Center Hotel and will fondly remember our stay and the hotel’s kind, thoughtful, and service-oriented staff for taking care of our family.
訪訪客On a holiday in Kazakhstan for 15 days, my wife and I stayed at this hotel on 3 different occasions and have returned with mixed reactions - 1) 2 Nights on the first leg of our trip - Though the hotel and room looked a little rundown requiring refurbishment, it was a comfortable stay and service though, very stiff and formal, was acceptable. Breakfast - Very good; Communication - Poor due to most staff members being unable to communicate in English. 2) 1 Night on the second leg - Room very good. Service - Stiff but again acceptable. Breakfast again very good and communication poor. BUT the worst part was that the integrity of house keeping and reception staff was suspicious. While checking out after our first stay, my wife had left behind a set of clothes in the wardrobe. This came to realization, after reaching our next destination and I immediately called up the hotel and informed them. The lady assured that she would check and ring back, which she never did. When we checked-in around 5 days later, I was told that house-keeping had reported that nothing was left behind. My wife was firm and we asked to speak to a senior manager or the GM. It was then that we were asked to please wait for a recheck once again. One hour later, I received a call in my room, requesting me to collect the dress from the reception, without the courtesy of having it sent up to our room. 3) 1 Night on the last leg, before taking our flight back home. Room - Small and in very poor condition with walls having peeling wall paper and stains, Shower room, very small restricting mobility for me at 184cms height. I requested if the room could be changed but was answered with a curt - SORRY. OVERALL - This hotel definitely needs to upgrade it's service which is the FIRST ESSENTIAL in the hospitality business. A mechanical smile and words of welcome are not enough to convince a traveller to come back. If my bookings were not pre-confirmed, I would certainly not re-visit after our experience on the second time.
訪訪客Since the reviews on here are quite old, I was worried about this place... But instead I was pleasantly surprised! I arranged airport pick-up through the hotel and it was smooth despite my arrival at 03:00. The room is dated, but everything is clean and in working condition. There's a bathrobe and slippers, hair dryer, basic toiletries and a toothpaste/brush kit. Didn't see an iron. The gym is basic but functional - a few machines, a treadmill, a bench and some free weights. There's also a heated pool. Breakfast is included and it's a buffet (cold dishes) and table service (hot dishes) - local cheeses and deli meats, eggs, cereal, etc. Great, central part of town!