阿拉木圖Park on Astana square附近酒店

服务熱情， 设施：也好 卫生：整洁

離機場不遠,可以訂轉機,司機乘小巴來了,酒店本身還不算多,到房間的時候–瓶水,房間還挺舒服,很漂亮,白雪牀用品,衣,鞋。洗用品全,風,有保險箱,付費不付,不告,沒用過,電視沒能打開,電池是否,遙控器是否故障,時間和需要處理都沒有,Wi-Fi和互聯網相當穩定。一個巨大的減去是桌子區沒有可用的插座。筆記本或其他什麼都不能連接。只有牀頭的子。不方便。迷你冰箱酒吧完全被住了。早餐安排在”-1”樓。代表選擇5個綜合體,幾乎沒有不同的–雞蛋-眼-肉-香腸-蔬菜-餅,各種變種。茶,咖啡,花瓶裏有幾塊餅乾。相當。這裏可以吃午飯,也可以用菜單吃晚飯。早點出門時可以提前指示時間,來吃早餐,或者預訂房間。附近有繁忙的交叉口,不遠的商場,交易所,市場。樓上走廊有條滑板,。晚上停下來會去,更長的時間,可能還是去找一些有趣的東西。

酒店位於中心,附近有所有東西:咖啡館和餐館,商店,銀行,商場。直到著名的Medio,一個小時的出租車。 我們有標準的房間,它很小,但同時還有所有的東西:工作桌,電視,現在等清潔每天都發生,水,毛巾和淋浴器材每天都改變和報告。 酒店有小泳池和2個桑拿,還有一個體育館,所有這些都包括住宿費用。 早餐從早上7點到上午10點,,雞蛋,香腸,沙拉,餅乾,奶和菜單可以持續很長時間。

Nice and small hostel with an open kitchen space. Staff is friendly, and I saw they were very helpful to guests needing help. Location is 1-2 km walk from the center, still, restaurants are closely.

阿拉木圖洲際酒店以其本身的理由而設,當我們到達時看起來令人印象深刻。我們受到了熱烈的歡迎,我們被認可爲IHG鑽石大使成員,並建議我們從我們預訂的高級客房升級。我們乘坐玻璃電梯來到我們的地板上,這給了我們巨大的心房的美景。房間很寬敞,但我們沒有得到我們承諾的升級,但不是主要問題,因爲它裝飾得很好,周圍地區和遠處的山脈都景色很棒。咖啡上佈置了免費的強化水果拼盤,非常讚賞。浴室很好,有一個強大的淋浴和大浴缸,還提供了壁掛式肥皂分配器。我們進入了俱樂部休息室,我們發現它非常令人印象深刻。休息室佈置得很好,全天提供美味的食物和飲料,在雞尾酒時間提供慷慨的供應,提供美味的熱菜餚。我們喜歡我們在酒店的住宿,離市中心有一小段距離,設施一流,我們接觸的工作人員專業平易近人。

早餐不錯,但不是太棒了。房間不錯,乾淨,衛生間有一些用品。酒店週邊的公園和地方不錯,可以好好走走,如果願意的話。早上總是有噪音(我想清潔工做了一些工作)。另一個問題是早上的早餐時間是早上10點,這對從歐洲旅行的人來說不方便。正如我所理解的,沒有可用的替代品。我們要求一瓶水,另一個空白到房間,要得到它們很有挑戰性。特別是,有一瓶水,因爲他們拒絕把費用放在酒店房間,但要求現金付款,這對我們來說是一個驚喜。

My partner and I stayed (briefly) in the Royal Tulip in December 2022. To say it was a disappointment would be an understatement and to see an average rating of 4.0 suggests most reviewers have no concept of what a good hotel is. Firstly, on arrival, the ‘non-smoking’ room offered to us had obviously been occupied by a heavy smoker so clearly the hotel cannot enforce their own policies (we should have taken this as a sign of things to come but we were given another room). Secondly, the rooms are advertised on the official website as 'air-conditioned'. During winter months this is simply not the case as the entire hotel is cranked up to furnace levels of heat. We complained for over a week about this matter and were consistently fobbed off with excuses until it was ‘fixed’ and although better, the temperature control of the room was never satisfactory. Thirdly, the noise in the room was excessive with road noise audible at all times of day. On the 16th of December an event had been held at the hotel after which staging etc. was being dismantled. Not normally a problem, but given it was at 3 AM and involved scaffold being hurled into the back of a lorry for three hours it soon became one. Reception was made aware and did nothing. Manager was made aware and never even apologised. Having booked (and paid) for a moth’s stay we decided to leave after 10-days. When checking out, the hotel alleged a ‘technical issue’ with their bank and could not refund the difference of approximately $3700 USD to us (this is still an ongoing issue). Royal Tulip alleges that their bank accounts have been blocked by Kaspi Bank which is very alarming if true. The General Director of the hotel was very apologetic and alleges he knew nothing about the problems reported until the point we decided to leave. That should also worry potential customers in that it suggests hotel management are completely disconnected from the day-to-day operations of their own establishment. The Royal Tulip Almaty markets itself as a 5-star international hotel. As a seasoned global traveler, I can assure readers of this review that it comes up as a 3-star at best. The facilities are dated and do not function as intended (AC as example). The staff are inattentive to problems, dismissive of genuine complaints and do not even know their own facilities – after we left the Booking Manager messaged my partner to ask where it is stated that all rooms are ‘air-conditioned’ to which she sent the link to the official Royal Tulip Almaty website (where it is clearly stated). What an embarrassment of a hotel.

位置得天獨厚，去各景點都可以步行，離機場也衹有半小時車程，建築本身是蘇聯時期的地標建築，設施有點陳舊，勝在服務不錯，早餐也挺豐富，感謝攜程客服幫我減免由於飛機延誤沒入住的第一晚費用，在攜程訂酒店感覺放心、貼心、暖心！

多麼令人失望的酒店。服務在整個過程中都很糟糕。無論什麼問題,答案總是NO!入住時間是2:00pm。我中午到達,要求提前入住。不!房間已經準備好了,但除非我支付了50美元,否則他們不允許提前入住。(一位不同的店員最終提前入住了我)餐廳在晚上7:00關門吃飯,附近沒有選擇。我拿了外賣,只是要了銀器和空玻璃。不,你可能不能帶去房間。最後,我買了一個叉子(房間裏仍然不允許玻璃。“人們偷了它們”)。30分鐘後,敲門要求叉子回來!酒吧裏儲備了可怕的。紅酒?不。白酒?不。只是啤酒早餐在早上7點開。我6:50到達,只是問我是否可以在我等待時喝杯咖啡。不。他們用完了果汁,要求更多。...等待它...不。電源關閉了幾次,一次2+小時。窗戶不打開,所以變得非常悶。房間一天沒有打掃。我只要求新鮮毛巾,我不得不把我的舊毛巾帶到前台,他們在那裏數着要更換。我猜他們的客人也偷毛巾!結賬時,我禮貌地問是否可以和經理說話。“這裏沒有經理”。這有點概括了整個住宿。這裏有很多更好的選擇,這不應該成爲IHG的一部分,服務很糟糕

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo