來自住宿之回應: Dear buxianggongzuo,Thank you for sharing your experience with us. We sincerely appreciate your feedback and are sorry to hear that your stay with us did not fully meet your expectations.We understand your concerns regarding the dust on the windows, which may have been caused by nearby construction. We will certainly share your feedback with our housekeeping team to ensure this is addressed.Regarding the deposit, we apologize for the delay in returning it. Our policy is to process deposits, but we understand how this may have been an inconvenience, especially during the busy holiday season. We will review this process to see if we can make it more efficient for our guests in the future.We hope you enjoyed your time in Bangkok despite the challenges and we would love to have the opportunity to welcome you back in the future. Please don’t hesitate to reach out if you have any further concerns or suggestions.Sincerely yours,Hotel JAL City Bangkok
來自住宿之回應: Dear Kuailebaimawangzi,Thank you for sharing your experience with us. We appreciate your feedback and are glad to hear that you found the location convenient and the service generally satisfactory.We understand that there was some confusion regarding the hotel name, as our hotel is part of the JAL City brand, and we apologize for any misunderstanding. We also appreciate your comments regarding the breakfast offerings and will continue to work on ensuring it meets the diverse preferences of our guests.It’s great to know that you enjoyed the vibrant surrounding area, known for its proximity to luxury brands and five-star establishments. We hope to welcome you back to Hotel JAL City Bangkok for another enjoyable stay.Sincerely yours,Hotel JAL City Bangkok
訪客
標準特大床房
入住日期 2024年10月
商務旅客
11則評價
4.8/5
優秀
發佈於 2024年12月3日
酒店位置很好,離B T S很近。
安靜、安全。
房間稍小,但也夠用。
雖然有些打掃不力,但是前台反應速度快,立即改善。
入住的客人,層次比較好。
早餐很豐富,有炸豬排(我吃了5天)
一樓的和牛餐廳很厲害
來自住宿之回應: 尊敬的賓客,感謝您選擇入住我們的酒店並分享寶貴的意見!我們很高興您對酒店的位置、安靜、安全的環境以及豐富的早餐表示滿意。我們也很抱歉打掃方面沒有達到您的期望,但很高興得知前台及時為您解決了問題。我們會繼續努力,以確保為每位客人提供更好的服務。我們期待您再次光臨,併為您提供更加完美的入住體驗。此致Hotel JAL City Bangkok
來自住宿之回應: Dear Valued Guest,Thank you so much for sharing your kind feedback and rating your recent experience at Hotel JAL City Bangkok. We truly appreciate you taking the time to let us know how we did.Your comments are invaluable to us as they help us continuously improve our services and ensure that every guest enjoys an exceptional experience. We are grateful for your support and for choosing to stay with us.We look forward to welcoming you back on your next visit and hope to provide you with another memorable stay.Warm regards,Hotel JAL City Bangkok
來自住宿之回應: Dear Value Guest,Thank you for sharing your experience at Hotel JAL City Bangkok. We are thrilled to hear that you were very satisfied with your stay and appreciated our convenient location, with easy access to the BTS station and a variety of dining options nearby. It’s wonderful to know you found the surrounding area enjoyable and accommodating.We also value your feedback regarding the deposit policy. This measure is in place to ensure a smooth and secure experience for all our guests. However, we understand that it may cause some inconvenience, and your comments will be shared with our management team as we continuously seek ways to improve our services.It would be our pleasure to welcome you back in the future and make your next stay even more memorable. Thank you once again for choosing Hotel JAL City Bangkok.Sincerely yours,Hotel JAL City Bangkok
來自住宿之回應: Dear Value Guests,Thank you very much for your comment and rating for sharing your experience at Hotel JAL City Bangkok.We do appreciate your valuable time. Kindly be informed that your feedback is essential to us, as we always need your feedback to continuously improve our product and service for the better experience of our guests. We are grateful for your patronage and looking forward to welcoming you next visit. Best regards,Hotel JAL City Bangkok.
Karen
標準雙床房
入住日期 2024年12月
與好友旅遊
1則評價
4.5/5
非常好
發佈於 2025年1月12日
地點非常滿意方便,只係泳池細小小和早餐唔多夠種類,其他都好滿意👍下次都會再住
來自住宿之回應: Dear Khun Karen,Thank you for sharing your feedback regarding your recent stay at Hotel JAL City Bangkok. We’re delighted to hear that you were satisfied with our convenient location and that your overall experience was positive.We appreciate your comments about the swimming pool and breakfast variety. We continuously work to improve our services, and your insights will certainly be shared with the relevant teams to enhance our offerings for future guests.We’re thrilled that you plan to stay with us again, and we look forward to welcoming you back on your next visit to Bangkok.Thank you once again for your valuable feedback.Sincerely yours,Hotel JAL City Bangkok
來自住宿之回應: Dear Value Guest,Thank you very much for your detailed review of your recent stay at Hotel JAL City Bangkok.It is a pleasure to read about your stay with us and we are pleased to hear that had an enjoyable & comfortable overall stay and I will also convey this to the team as it serves as a lovely motivation to continue our ongoing pursuit for service excellence.Thank you once again for recommending us and please do let us know when we can assist with any future bookings here with us as we look forward to seeing you again soon!Best regards,Hotel JAL City Bangkok.
來自住宿之回應: Dear Value Guest,Thank you very much for your review & score and I am thrilled to hear that you had a wonderful stay at Hotel JAL City Bangkok and enjoyed our hospitality.Meanwhile I have shared your comments with our team and they are delighted to know about your excellent feedback and we look forward to welcoming you back to the hotel in the near future.With very best regards,Hotel JAL City Bangkok.
來自住宿之回應: Dear Khun Lin,Thank you very much for your comment and rating for sharing your experience at Hotel JAL City Bangkok.We do appreciate your valuable time. Kindly be informed that your feedback is essential to us, as we always need your feedback to continuously improve our product and service for the better experience of our guests. We are grateful for your patronage and looking forward to welcoming you next visit. Best regards,Hotel JAL City Bangkok.
來自住宿之回應: Dear Value Guest,Thank you very much for your review & score and I am thrilled to hear that you had a wonderful stay at Hotel JAL City Bangkok and enjoyed our hospitality.Meanwhile I have shared your comments with our team and they are delighted to know about your excellent feedback and we look forward to welcoming you back to the hotel in the near future.With very best regards,Hotel JAL City Bangkok.