Kadó附近酒店

The bed was not done yet. So I needed to do it by myself (the place should change this rule). It looks spacious in the picture, but it is small. one pillow cover was missing and soup on the toilet was empty. Well, these are minor things. Staff were quite grumpy which lowered overall satisfaction.

一直很喜歡洛克這個品牌，因為長居德國，每次去慕尼黑或者柏林都會選擇他們家酒店，主要是性價比高，設施很新，裝修很有設計感，酒店員工也特別 nice。每次在酒店 lobby吃早飯或者辦公，感覺就像一個很有活力的年輕社區！十分推薦來柏林旅遊的小夥伴考慮這家酒店。對了，而且這家酒店就在東邊藝術畫廊邊上，腳下就是那幅著名的柏林牆親吻塗鴉。

萬怡酒店果然是知名品牌，走路十分鐘可以到紅堡論壇，離博物館倒都很近。當然，因為是知名飯店品牌，健身房、服務、清潔都在水準之上。

房間很舒適很安靜很寬敞很明亮，窗外是柏林街景，美不勝收。西式早餐比較豐盛，種類豐富多樣。 前台工作人員接待問詢熱情友好，服務貼心周到，感謝！工作人員説團體預訂優惠價格可以聯繫酒店，享受有關服務。 有點奇怪的是，已經在攜程上付款過城市税了，酒店方面説沒有收到要現場付款，等退房的時候拿到賬單再聯繫攜程退款。

地理位置還可以，有的景點可以步行，有的也可以坐幾站車。房間住三個人還可以攤開三個26寸的行李箱，設施稍顯陳舊，但功能都還可以，沒有遇到什麼問題。床頭也有usb充電設備，周圍有超市和不錯的早餐咖啡館。

柏林中心的希爾頓，衞生、設施、早餐均不錯。但是離店時客服從我的酒店按金裏重複扣除城市税，我出示已經付了城市税的訂單，客服仍然重複收城市税。因趕火車，我請攜程客服處理。客服人員非常耐心、專業地幫忙拿回多扣的城市税。攜程出行確實放心👍

Overall I like this hotel. However the service by 1 rude receptionist should be improved. check in experience was ruined by lady receptionist. Service at reception The full payment including city taxes have been paid via my credit card upon booking. The payments paid and breakdown including city taxes are stated very clearly on the booking voucher. However despite this, I was asked to pay a deposit of amount close to Euro 600 which was the full amount of my stay that was paid using my credit card. Upon asking, I asked the trainee/Lena why I have to pay so much again when I had paid the full amount via credit card. Lena then checked with the another lady receptionist on the deposit that should be secured. However, this lady receptionist informed us to pay a deposit of euro 50 which I have no issue. However, she rudely informed me that I have to pay city tax. I told her that it has been paid and I showed her the booking voucher which clearly shows that city taxes have been paid. But she informed rudely that the amount was charged in other currency, not Euro. Seriously, when I heard this, I was shocked with the “intelligence” of this lady receptionist. She needs to be educated on what is “foreign currency equivalent” and to have some common sense. I disputed this and insisted that i had paid the full amount including city taxes, which was stated very clearly on the booking voucher. Lena agreed with me and reiterated to this lady receptionist that the booking voucher indeed stated that all payments including city taxes have been paid. Thereafter, the lady receptionist left rudely without any apologies. The receptionists should be trained and their service should be improved. Firstly, they should have checked that I have fully paid and should not secure a a deposit of almost euro 600. Only when I asked, they rechecked, but no apologies. Secondly, even after they rechecked, they did not check clearly that city taxes have been paid and insisted me to pay city taxes. No apologies either when they found out. The service from the lady receptionist (shorter girl with curly hair) was so rude and no apologies even though she was wrong in the first place. I highlighted this issue and feedback to the shiftleader, Andreas Levi and made known to him about the receptionists. He immediately went to check and confirmed that all payments including city taxes have been paid earlier via credit card. Thanks Andreas Levi for checking and making our stay better. Bed Not sure why some beds have comforters/topper while some beds without. The beds with comforters are so comfy! Our bed without comforters. Breakfast For Europe’s standard, I think the breakfast in this hotel is considered good. With few hot food such as overcooked bacon, overcooked sausage, baked bean, and eggs. The omelette is nice (thanks to the chef!) Some selections of bread, lots of choices of good quality teas. Few selections of juices. Coffee machine. Fresh honey comb. Complementary water It is odd that complimentary water is only provided to the guests for the first night despite I stay 3 nights. This is the first time I experience this in Europe. Perhaps guest should make different booking for each night. Proximity to trains and attractions Close proximity to train stations and some main attractions. Summary Overall service was good (except for 1 rude lady receptionist). I will still recommend this hotel. Take the breakfast.

超級大的酒店，有好多部電梯。員工和客人也非常多，忙碌有序。房間中規中矩，佈局和國內的酒店非常相似，面積也不小，很乾凈。這次在德國20個晚上，9個城市，這是唯一家低於1000人民幣的酒店。位置特別好，樓下就是地鐵，幾站地就到勃蘭登堡門，地鐵一站地有個大的Mall購物吃飯應有盡有。

整個歐洲遊最滿意的酒店沒有之一，首先價格無處挑剔，其次環境已經大大超我預期，接待人員也特別特別的熱情，還會幫忙把行李送到房間。總之柏林住哪裡我第一推薦萬豪，性價比拉滿。 其次早餐是真的豐富，算是歐洲早餐裏矮子裏拔高個，可以點單班迪克蛋和歐姆蛋，果汁也一應俱全。