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Hotel Luc, Autograph Collection
4.5/565 評價

Hotel Luc, Autograph Collection

柏林市中心 柏林|距離柏林東站2.98km
TLDR: The Hotel Luc met minimum expectations of a luxury hotel, but its management failed to address a simple incident, ultimately impacting a very meaningful trip, during which I got engaged. When planning my recent trip to Berlin, I debated between Hotel Luc and the Westin, ultimately choosing the former. Unfortunately, my experience at Hotel Luc has left me regretting this decision. A luxury boutique hotel should excel in room decor, cleanliness, accessible amenities, and courteous staff. However, what truly sets a luxury hotel apart is its management's ability to provide tailored service to guests in handling incidents or requests. So what happened? I got engaged on this trip and wanted to capture the moment in photos around Berlin. Excitedly putting on my favorite cotton dress shirt, I used the hotel iron on the cotton setting. Shockingly, the iron burned huge hole in my shirt, turning the fabric into plastic that stuck to the iron. Immediately, I reported the incident to the front desk, who directed me to email the manager. The manager’s response: “I am very sorry that your shirt apparently could not withstand the heat of the iron and was irreparably damaged. However, I regret to inform you that we are unable to offer you a refund/ reimbur*****t for this. The use of irons in the room is at your own risk and we are not liable in this case. As it concerns the rear collar area, I hope that you will receive goodwill from the manufacturer by explaining the situation and explicitly pointing out that you have only selected the lowest ironing heat - this may change the liability towards the manufacturer.” In summary, the hotel manager: - Refuses to admit the iron was faulty - Denied any liability - Shifted blame to the clothing manufacturer (Bonobos) - Suggests that I should lie to the clothing manufacturer about the iron setting Upon returning to the US, I filed a complaint with Marriott, which accidentally directed my complaint to the wrong hotel (Moxy). Despite the error, Moxy, an international Marriott brand, promptly offered reimbur*****t, no questions asked. When I corrected the mistake and told them it was the Hotel Luc that was liable, the Hotel Luc manager continued to deny responsibility. A few takeaways from this: - Stay at a larger international brand when traveling abroad for better support - The Hotel Luc failed to address common incident, refusing accountability, while an international brand quickly addressed the issue While the Hotel Luc met my minimum expectations of a luxury hotel, its management’s failure to address a simple request ultimately impacted a very meaningful trip.

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柏林中心諾富特酒店
4.3/591 評價

柏林中心諾富特酒店

柏林市中心 柏林|距離柏林東站2km

最新預訂:18小時前

In summary: Superb breakfast, good rooms, pretty good location (but there are better in Berlin), a few details could be improved. Good value for money. Accor has a huge range of hotels in Berlin, this is for them a midrange offering. The rooms are of reasonable size, I had a huge bathroom, minibar and room safe. Very clean. Bed surprisingly comfortable. Free wifi good enough for video streaming (there's also 'premium wifi' you can pay for). TV and heating controls fussy. Shower gel holder in the bathroom remained empty throughout my four day stay though there was liquid soap by the sink. Reading lights in room below average. Reception friendly, a little chaotic. The hotel restaurant is open in the evenings, snacks and drinks available after hours. Locked luggage storage next to reception. Breakfast is really nice - great coffee and fruit juice, all the rest as you would expect including some cold fish dishes. One level below an 'omelette bar' status but still pretty good for this price level of hotel. Location in Berlin Mitte is pretty good - they're two U-Bahn stations and several bus stops within a few minutes' walk, even though some of the bus schedules are a bit disappointing. Nikolaiviertel is 5 minutes walk away and if you increase your walking time to 15 minutes you can get to Alexanderplatz and Museuminsel easily enough. There are better location hotels in Mitte but it's quite OK really. Good value for money; rates vary quite a bit by day of the week (so if your travel days are flexible play around with your stay dates). I generally stay either more downmarket or more upmarket than this but it's interesting to see how a midrange hotel works - quite OK, though as often in this category of hotel proactive detail management doesn't get priority. I would recommend.

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查看柏林酒店的住客評價

正在搜尋柏林東站附近的酒店?比較房價和評價,找到您的理想酒店。
柏林克拉西克酒店
3.5/529 評價
弗里德里希斯海因
提前在這裏存了行李,下午三點才能辦理入住,這一點不是很好。 入住時出現了一個小插曲,前台把一個有人的房間給我們,刷門卡進去一個男人躺在牀上,幸虧穿了衣服,太嚇人了。下去找她解決問題,是她搞錯了,但是心有餘悸,不是很滿意。 衛生條件不是很好,交通倒是很便利,附近有dm和rewe超市,火車站附近有一個大型的商場。
柏林市東城假日酒店
4.2/558 評價
弗里德里希斯海因
地點:附近有兩個火車站,Ostbanhof是下一個,所以25分鐘後就可以從機場出發,酒店門口還有50米左右的公交車站,有商場,40米遠,克雷茲堡很多餐廳5-10步行幾分鐘,這可能包括水門俱樂部。Tresor和Berghain步行不到25分鐘,或者公共交通15分鐘。房間很乾淨舒適,WiFi正常工作,工作人員總是微笑着接待您。早餐供應得很好,有很多選擇,我很驚訝廚師每天都監督它的發展。他們也有停車場。
努柏林酒店
4/516 評價
弗里德里希斯海因
位於柏林可愛地區的Súper景點。靠近弗里德里希沙因,乘坐火車,電車或公共汽車前往柏林其他地區。年輕的愛爾蘭接待員在辦理入住時很有幫助。在我退房的那天,由於我早班飛機,所以可以選擇早餐,這真是太好了。我唯一要說的就是早餐可以遺漏更多的果汁選擇。5/5留下來,明年我一定會回來的,當我和家人一起來的時候。
柏林東火車站城際酒店
4.2/5100 評價
柏林市中心
我在這裏住了兩次了,沒有重大投訴!位置很棒,就在火車站,離市中心只有兩站路。酒店還給你一張旅行通行證,在您入住期間,可在所有公共交通上使用 - 驚人!這是一個巨大的省錢項目。房間大小不錯,我們的有冰箱。窗戶打開通風很好。工作人員超級友好和樂於助人!這是性價比很高的一家很棒的酒店。我們一定會回來的!
柏林牆東廊舒爾茨酒店
4.2/542 評價
柏林市中心
Stayed here based purely on Tripadvisor reviews and it was great. We had a family room (347) with 2 adults and 2 teens. The room was relatively basic, but it was spotless, modern and quiet. We were staying in Berlin for the first time for 2 nights and it was super easy to get to from the airport - a straight forward train journey takes you to Ostbahnhof which is 100Meters directly opposite the hotel. This also offers a fantastic option to travel into the centre of Berlin in a matter of minutes. The hotel is located right beside the East Side Gallery so you can see all the famous murals just footsteps from the hotel entrance. We had breakfast with our room and it was a typical continental breakfast - something for everyone to fill you up for the day ahead. The train station opposite has a number of shops including a couple of supermarkets on the lower floor and also various takeaway places including a McDonalds. On the day of checkout, the hotel also benefits from a secure locker style self service luggage system that cost us €4 for 12 hours allowing us to leave 3 roll on bags and 3 hand bags whilst we explored Berlin. All in all a great hotel - not somewhere for a luxurious honeymoon, but much better than a premier inn for those in the UK used to that type of hotel.
AMANO東面的酒店
4.2/546 評價
柏林市中心
絕對美麗的酒店。一塵不染的乾淨和高雅的裝飾。工作人員說一口流利的英語,友好而高效。我們要求延遲退房下午5點,但要延遲到下午2點,這意味着我們不得不縮短一天的時間回到酒店並排序。它得到了迅速處理。預訂這家酒店的主要原因之一是使用skybar,但由於私人活動關閉。這非常令人失望,閱讀其他評論,似乎發生了很多。所以預訂時絕對需要考慮一些事情。牀超級舒服。淋浴很強大,熱水充足。空調工作得很好,非常需要。有一個小冰箱保持水,會很好嗎?如果我們來柏林,我們一定會考慮再次預訂,因爲總的來說,這是一個偉大的住宿!

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當地旅遊資訊

最高價格HK$14,016
最低價格HK$285
評價數量23,749
酒店數量3,597
平均價格(平日)HK$1,667
平均價格(週末)HK$2,085

柏林東站酒店指南

柏林處處擁有沉重的歷史痕迹。曾是二戰的戰場,又因冷戰曾被一分為二,柏林擁有豐富的文化遺迹與數不盡的博物館。這裏的街頭塗鴉又充滿現代氣息的藝術氣質,柏林還擁有全歐洲數一數二的夜生活,有種外冷內熱的精彩。

柏林擁有800年的歷史,這裏保存著德國從君主時代到二戰、再到冷戰的故事。這裏有見證納粹上台的國會大廈,紀念二戰的猶太人紀念碑,冷戰時隔絕東西柏林的柏林牆和查理檢查站,以及有“德國凱旋門”之稱的德意志國家地標——布蘭登堡門。柏林的博物館天堂,目前柏林官方所稱的博物館數目是超過170個,同時還有300個公立和私立的畫廊,柏林的博物館島有世界遺産之名。除了收藏古巴比倫與波斯文化的帕加馬博物館,收藏古埃及文物的新博物館等傳統博物館,你也可以在猶太人博物館欣賞壓抑又別致的建築,在柏林故事博物館參觀當年的核掩體,在包豪斯檔案館欣賞裝飾藝術,或是在咖喱香腸博物館邊玩邊吃。柏林的博物館之多,總有幾個會滿足你的愛好。

米特區是柏林最主要的區域之一,波茨坦廣場、火車站等交通樞紐都在這個區域;主要景點布蘭登堡門、國會大廈、查理檢查站等都在此。住在這個區域,能方便到達城內的各個主要景點。蔕爾加滕區像是一個大型的公園區域,為忙碌的人們提供了綠蔭草地和休閑的空間,柏林動物園也在此處,放鬆身心,前往動物園和與動物們親密相處。

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